Andrew Nogueira was our sales consultant at Kitche...

Andrew Nogueira was our sales consultant at Kitchener Ford. We could not be more satisfied with our experience because he is not only a great sales consultant, but also an amazing person.

First of all, Andrew is truly a consultant as his title says. During our discussion, I never felt I was being pushed into anything. Andrew always tried to understand our needs first and figure out what is the best for our family. Andrew is also extremely reliable. Whenever I call him about questions or issues, he ALWAYS answers his phone calls, and we can always count on him for delivering his promises.

What really impressed us is that Andrew doesn t just sell cars, he actually cares about his customers well being. There were so many details but just to list a few the day that we picked up our car was a harsh winter day with -20 weather. While they changed the license plate, he asked me to stay inside. After picking up the car, there was a cheque left at the dealer for me and I was too busy to pick it up. Andrew never forgot about it and kept reminding me even after a few months. After we had the accident in May, we towed the car to the dealer to fix it, and as soon as Andrew saw and recognised that the damaged car was ours, he called me and asked if our family was OK (the insurance adjuster didn t even call until days later). While we were dealing with the aftermath of the accident, Andrew took a lot of his personal time answering my questions and helping us make decisions.

Whatever Andrew did for us was way beyond even the highest standard of the industry. He treated us, his customers, as he treats his family. This kind of service is so rare nowadays that it should be highly recommended and rewarded. If you need to buy a car, Andrew is your man.