I had to take legal action to get my money back.
Unfortunately like all recent reviews here mine is a similar story, cancelled flights due to Covid then dozens of emails back & forth promising my money but it never appearing.
Eventually I went through small claims court to get the money back, ...
Very bad service and. Very bad Communication , know one on office , the calling from India , they don t have an experience for answering , insecure Company I m not happy .
The worst customer service ever. Useless and rude staff. Don t waste you time dealing with Anand Naik, Zak or Adtya, just lazy costumer service staff and on top they like to play clever.
Strongly not recommended.
Even allowing for the pandemic situation, this company gives you dreadful customer service and telling you lies/rubbish to get you off the phone. Nobody in authority has the willingness to speak to customers about money owed to them, delay after delay, lies after lies. One guy gave me 5 different st...
Great phone service, really helpful to get information at 22:00
My friend from America is trapped in Ireland thanks to Travelpack.
DO NOT purchase from Travelpack!!
My flight got cancelled in June due to Covid 19. Since this date, I repeatedly chased the company numerous times to seek my money back. I was told four different dates that I would get my money back and each time this passed, no money was received - DESPITE the c...
After multiple emails and phone calls. I still haven't received a refund.
Flight cancelled, had to book as they could not provide alternative. Been waiting 3 months for response from them. Promise of call backs and replies to emails which never happen!
ITS A FRAUD COMPANY, THEY HAVE MADE A STRATEGY WHICH I AM SURE NO CUSTOMER WILL LIKE. THEY PURPOSELY PROVIDE A CHEAP FARE ONLINE AND TAKE ALL YOUR BANK DETAILS AND ADDRESS. LATER THEY CALL YOU AND TRY TO CONVINCE FOR AN INCREASED FARE BY SAYING IT WAS A TECHNICAL ERROR.
PLEASE TRY AND BOOK SOME C...
We got to report them to business standard. They are scams.
AVOID AT ALL COSTS
Complained to Financial Ombudsman about this horrific company - flights cancelled in March due to Covid-19 now August and still no refund received.
Been given countless dates in which the refund will be received, none met. No response to emails, asked to escalate complaint given...
Friendly staff and they have the best booking system.
Poor understanding of customer service. Although they have received the payment they've decided that they do not want to go through with the booking because my credit card was not enrolled in 3D Secure. I'm shocked.
DO NOT USE this awful travel agency!!
My flight is cancelled but they are not refunding my money! No answer to the call! No answer to the emails!
I feel like to go and crash this company!
Never never use travel agency for your trip!
AVOID AT ALL COSTS!!!!!
I had flights booked to Thailand in April and unfortunately these were cancelled. I was told by Travelpack that they would process the refund and I would have my money back in 7-8 weeks, that was 6 and a half months ago. I have called numerous times and each time I get told ...
You definitely need to avoid booking flights through this company. They have the worst customer service I have ever experience in my life. They don t care about the customer, they don t want to solve any problems you have. I have been calling them 5 times for a simple request and sent them 4 emails ...
I tried to book a flight with travelpack and took my money from my account and for some reason they later send me an email that they couldnt do a 3D security check which is fine. I asked them to refund me my money and its been three days since i asked for the money . I have been sending emails and ...
Had some issues after booking my flight tickets. They called back immediately on a Sunday night to fix it.
**WARNING - BEWARE**
YOU WILL BE IGNORED !!!!
YOU HAVE BEEN WARNED !!!
I booked flights with travel pack to go to Kenya, following booking the flights I had a complete panic as I read all of the bad reviews I was so worried that my flights and tickets etc would not be valid. When I called travelpack they were extremely helpful and reassuring. I also managed to check in...
Absolute shambles of a company, making zero effort to respond to calls or emails, refusing a refund for flights that are cancelled, they even answered the phone pretending to be a temp just taking messages.
Avoid these conmen at all cost.
Same as all the other reviews, I booked a flight in August 2019 that was due to fly to Bali 1st June 2020. Asked numerous times for a refund after Qatar cancelled the flight. Lots of false promises and you must wait "8-10 weeks" etc. In the end I have asked my bank to look into this as a chargeback....
So due to COVID19 my flights that cost nearly 3k were cancelled and I naturally asked for a refund. They agreed for a refund on the basis that Qatar airlines cancelled the flight, however despite chasing them for 7 month's via emails and several phones they failed to provide a refund. Watch out for ...
They are scamers. Avoid avoid avoid !!!
They charge you fees that should protect you if something happens to the airline but they don't honour that. Airline cancelled the flight and they are waiting to get paid first by the airline and only then will refund me the total less the fees that were supp...
Absolute shocking customer service and ruined my honeymoon. We booked flights to South Africa for our honeymoon. Travelpack took no details from us and when booking our ticket put our names and said we were both English and made up passport numbers. This meant that neither I or British Airways could...
If I could leave zero stars I would. 14weeks of waiting for a refund for a past trip cancelled by airline due to covid. Repeated lies regarding processing of refund, non replies to emails and complaints. Managers refusing to call you back. Customer advisors are extremely rude and evasive, one in p...
When our flights to Australia were cancelled due to the pandemic, I had concerns about getting my money back, however Travelpack managed to acquire this in full, were incredibly responsive and did not take an admin fee as I know other travel agents have been doing. The refund took slightly longer t...
I booked a flight for July this was cancelled due to COVID-19 I then rebooked through British Airways for August. This again was cancelled due to the current pandemic. I requested a refund through travel pack on 24th June they said it would take 8 weeks. I called and they said they had not recieved ...
Booked a trip to Bali through TravelPack which was unfortunately cancelled due to COVID-19.
As airline cancelled the flight, I emailed TravelPack requesting a refund. I was advised I would have to wait 12 weeks before this is processed due to the amount of refunds they had to action. I did, howev...
Still waiting for a refund after 5 months.
They Asked me to wait 10 days, then 10 days more, then a month, then another month...
Ah and not just that, the first flights I booked were cancelled and I called them to change them for another company and they kept saying that the flights were not can...
Do not get your flights through travelpack! This company are scammers!! If I could give zero stars I would.
What happened to customer rights?? They refused to take any responsibility for what happened and I was left out of pocket after paying for another 2 flights and another night as no other...
Travelpack are an absolute joke and I wish I'd read the reviews before I booked flights through them. they didn't provide me with the correct information at the time of booking and I've incurred significant additional charges. they won't amend the booking or offer a refund and they've tried to rip m...
3 stars may be high but I thought I'd share my honest experience. I booked flights to America through Travelpack and was caught in the heavily delayed refund process. My reasoning for 3 stars is I did get my money and largely within the More
Awful customer service. Have been waiting for a refund for 17 weeks.
Update: an additional 3-4 weeks after writing this review we still had no refund from them. We had to apply for a chargeback via American express to finally see our money back. Still no word from Travelpack. I have since complai...
DO NOT USE THIS COMPNAY! Worse company I've ever had to deal with at getting a refund for cancelled flights. Promised with 10-12 weeks (already a very long time to wait) and it still never came, so went to the card supplier and and More
DO NOT USE!!
Like everyone else - booked my flights, received confirmation, then days later received an email stating my booking had been cancelled by the airline as "seats weren't available". Immediately went directly to the airline and booked the exact same flight!
Staff are not helpful and trie...
I just booked my flight to Turkey, unfortunately it s such a scams and not clear company as they didn t mention
clearly that I have to pay for my cargo luggage on the way back to the uk , after paying they send me a confirmation contain a red writing about paying for the luggage on the way back, wh...
Excellent customer service. I booked the wrong flight...on contacting Travelpack the matter was dealt with quickly & efficiently.
Great service .. great staff .. Very good experience
They seem to be related to the scams by Friendz Travel and JTA travel. Thieves, one director in UK with Shell forwarding abroad address. Avoid at all costs.
Terrible service. They said my American card needed a 3D security. They would 'hold' the flight for 1 hour! I then called them and asked them is there anyway you can severity the card over the phone. They said no. Bank transfer only. Don't use this company. Very unhelpful.
I tried to change the return ticket date but these guys sold me a ticket which can't be changed even if you want to pay extra fees. I felt like being conned by them. Had to buy another ticket to return home. Customer service is worst ever.
Awful customer service, I attempted to book a flight and the system did not have enough characters to allow me to enter the name. The assistant on the phone kept interrupting me asking me to let her check things and took so long the flights were taken
I have been contacting this company since March regarding the cancellation and the refunds of my booking. They wrote back to me in April and stated that my refund would be processed in a minimum of 8-10 weeks. Further to this response I have been contacting this agency every 2 weeks via email to ask...
IMPORTANT: if travelpack are stalling with your refund, the following seemed to work for me: a) request the reference of the refund they (should) have applied for with the airline, and a contact number for the airline's refund department; b) set a deadline for the refund, after which you will apply...
They booked wrong hotel stay and they charged. They didnt refund my money yet. It is been 4 month. Money eating people
If I could leave 0 stars, I would.
I booked flights to New York for late March,which were cancelled due to Covid. Understandable.
Once that date passed, I emailed to find out what was going on. Was given an apology and told 7-8 weeks due to backlog of refunds waiting.
That date passed, ...
Me and my family have always used Travelpack. My family travel to Kenya every year and always book through Travelpack. I most recently booked tickets to Canada for a party of 6. I especially like to deal with Mazhar. We experienced nothing but good customer service and good prices. I ve even recomme...
Absolute crooks, original flights canceled by Garouda airlines, no new e-tickets issued with Qatar Airlines as promised, we re due to fly tonight, but FCO advice is DO NOT FLY. They had the money for months and we requested a refund for many weeks, no reply to emails since early March, no refunds of...
worst travel booking agency. these guys took my money and fiddled around with it until the prices of the tickets went up. as soon as that happened they sent me an email out of no where and didn't even inform me that they will cancel my booking. Two days before my day of travel they called up to say ...
Helpful staff made my remote safari trip possible at a price nobody else could match.
DO NOT USE THIS COMPANY !! . They will not respond to any calls or emails. Our flight was cancelled and they are not returning my emails or phone calls. I am worried as all the reviews echo what I am experiencing. I am going to seek legal advice from my insurance company. TravelPack should not...
Please beware of this company. I cannot stress it more than enough. They told me I was due for refund last july but it did not arrive. They promised again first week of October and that a meeting have been held regarding my cAse but still no refund. Then promised again at October 12 but still no re...
Thank you to Raghaw for organising our recent holiday to Dubai and recommending a great hotel
Still waiting on my refund and constantly getting fobbed off with excuses after excuses. Dreadful company - avoid at all costs.
Absolutely terrible in every way. It's been five months and still no refund. They constantly lie and say it's just around the corner. The regulators should shut them down.
I really don't know what else to do with this company other than take them to court. I have been waiting for my refund for over 3 months now. When I initially phoned back in March they told me my refund would be through within 10 days, when it didn't appear I phoned back and was told 3 weeks. Again,...
Please do not use this agency . I have experienced the same as others the below comments. I am looking into other options to get my money back ( 2 bookings unfortunately) but surely they don t deserve to operate whilst stealing the money from people . Much agreed that the authority / watchdogs need...
I would give zero stars if it were possible. I do not recommend them. Do yourself a favour and go with another company or book directly with your airline.
After our flight was cancelled in March we requested our cash refund. The responses we got from the customer service team were one sentence responses that literally made no sense. After finally managing to get through by phone I was told I would receive a refund in 10 days. 10 days later no refund. ...
I had a very bad experience with this company. I was told something and they did something else and now they blame airlines department. This blame game is going on for a month now and I.am being charged more than told. Whoever wants to.book their tickets with them my advise to them is please do not ...
Warning terrible company, do not use. They are experts in extortion. I had a terrible experiance. Use at your own risk
Been waiting for my 22 weeks now, was initially told it would be the 14.08 at latest, and then was told to wait another few weeks and nothing came. I have had to constantly message them and they clearly show no remorse. When I emailed again at the beginning of this month I was told the money will b...
Its simple, DO NOT USE THEM!!
Customer service is utterly incompetent, not sure if they even know whats going on with my account or if they are just repeating the company lines "its with the airline" "further delay" "we have started your process" - The airline had sent Travelpack and email on the 1...
Do NEVER book with this company!
Booked 2 flights for next week to Bali. The first connection flight got already cancelled. UK citizens are banned on going to Indonesia and this scammer company still hasn t refunded me my money.
Called them numerous times, also send an email and never got a respon...
Do not use them. They are very shady and detestable.
An absolute disgrace of a business, if that is what you want to call it. Zero customer service and believe me if anything doesn t go to plan with you re travels. Travelpack will be there to make it worse. Expect call centre wait times of 2hours plus, then you will get through to a useless foreign c...
I have emailed several times and called several times but no response. My airline BA cancelled the flight weeks ago that was due to leave today 8th April to Abu Dhabi and Travelpack never informed me about it I found out by asking British Airways. Still awaiting a full refund. Very disappointing.
Emailed Travelpack on numerous times and not had a reply from them to inform me regarding my refund terrible customer service.
DO NOT BOOK WITH THIS COMPANY
They have effectively stolen my money, no refund for months, BA have confirmed they issued the refund to them months ago.
The only way forward now is court
Do NOT book with this company. They are absolutely crafty and will defraud you of your money. They look down their nose at you for buying the cheapest ticket and will not offer you any support if something goes wrong.
They booked my group the wrong return flights and my friend and I had to travel...
Was cheap but they dont like to understand any situations
Appalling service. We lost a lot of money with them. Please book directly through your airline or use a different company.
Paid for my ticket 6 months in advance - got my eticket. However i couldn't check in and was put on standby for outbound and return trip. Extremely embarrassing - would recommend you use another company
I had booked a ticket through Travelpack for Feb 2020 and cancelled it in the 2nd week of Feb. I have been chasing you since Feb for the partial refund that was promised and I even have a mail from Travelpack mentioning the refund amount and timeline. Its been more than 8 weeks , though I am promis...
Been waiting for my refund for 15 weeks now, no communication or updates from their end. Do not recommend.
It has now been 23 weeks. Despite chasing them, and being given multiple dates of when my refund will be processed, I've not received anything.
This true review reflects the frauds that are behind this Travel Agency.
Anyone planning to book a ticket AVOID this agency at all costs.
We have been waiting for 4 months for a refund, spoken to Sam spoken to Noel and whatever fake names they give and each time they avoid making a refund..
I have decided to take them to court and if anyone wants to take part in a class action against this company please email me on ahk747@hotmail....
Very good deal as well as good customer service and everything went well as it was promised. I am happy with their service. I will certainly buy from them tickets again. Thanks
No stars deserved... Really angry.. Got a travel ticket for my aunt yesterday.. Never used or heard of you before yet you took 348.18 out of her card yesterday afternoon.. How come?
Been calling you to refund the money.. Reference the bank gave is 430764
I have reported to the police.. Its so ...
A truly dreadful online travel agency! Even during these difficult times, there needs to be some respect for the customer! I called so many times to get a refund for my flight to Ethiopia. They told me that it would be ten weeks to get a refund from the airline. When I asked for a cancellation invoi...
I have waited for my refund over 4 month and until now I couldn't get it.
My partner booked tickets to Vietnam with Cathay Pacific via this company. Due to Covid 19 the flights were cancelled and the airline confirmed a refund was due. Months have elapsed without a refund from Travelpack. They have acknowledged the debt and have on multiple occasions said they would repay...