Absolute shocking customer service and ruined my h...

Absolute shocking customer service and ruined my honeymoon. We booked flights to South Africa for our honeymoon. Travelpack took no details from us and when booking our ticket put our names and said we were both English and made up passport numbers. This meant that neither I or British Airways could access our account until we were at the airport when we were told that actually my husband needed a visa...we would have known this if the correct details had been put in. We were then unable to get a visa in time and Travelpack made it almost impossible to sort out with British Airways and were extremely rude to both me and the BA representative.