I tried to book a flight with travelpack and took ...

I tried to book a flight with travelpack and took my money from my account and for some reason they later send me an email that they couldnt do a 3D security check which is fine. I asked them to refund me my money and its been three days since i asked for the money . I have been sending emails and decided to call to find out whats happening as my bank hasn't received the refund. i called twice first time the woman put me on hold and end up cutting me off after i asked to speak to the manager , second time the guy refused me to speak to the manager asking me to send email instead which i informed him i have been sending emails for the past three days . The service is horrible and all i want is my money back.