When our flights to Australia were cancelled due t...

When our flights to Australia were cancelled due to the pandemic, I had concerns about getting my money back, however Travelpack managed to acquire this in full, were incredibly responsive and did not take an admin fee as I know other travel agents have been doing. The refund took slightly longer than anticipated but Graeme was amazingly responsive and kept me in the loop. I also had no trouble getting through on the phone even in the midst of all the cancellations. Great to see the value they place on customer service, will definitely be using again once travel is a possibility. Thanks very much.