A truly dreadful online travel agency! Even during...

A truly dreadful online travel agency! Even during these difficult times, there needs to be some respect for the customer! I called so many times to get a refund for my flight to Ethiopia. They told me that it would be ten weeks to get a refund from the airline. When I asked for a cancellation invoice to present to my insurance company for the part which was not going to be refunded. I had to email and call so many times to get this over a period of two weeks. In contract to the tour operator who processed the ground refund within 2 hours! Come on guys, help your customers!!!!!!