Komplett

2.8 · 162 reviews
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Aleksander Stiansen
Reviews 1
2020-09-25 19:42

First, I pre-ordered the PS5. As the PS5 launch da...

First, I pre-ordered the PS5. As the PS5 launch day approached, I was sent an email stating that I most likely would not get the PS5 in the spring of 2021. This despite the fact that it completely announced the pre-sale that if you pre-ordered, you should be secured PS5 at launch.

When I then had...

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Aleksander Moen
Reviews 1
2020-09-21 20:24

Those at customer service always assume that you a...

Those at customer service always assume that you are lying about absolutely everything you say, and it will be your job as a customer to constantly disprove it. They also enter into agreements that they often change their minds about if they want to. Miserable service.

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Magnus Marvik
Reviews 1
2020-09-18 17:25

Taken over a month to get a defective screen fixed...

Taken over a month to get a defective screen fixed. Had to quarrel to get a loan screen that appeared a few days before Komplett's warranty period for repair expires. Also, does not provide information on what they need to speed up. Been in contact several times and was told to send e-mail, which is...

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Malin Victoria Fjeldskogen Walmann
Reviews 1
2020-09-16 06:43

Place an order for an item 30.12.19, which was exp...

Place an order for an item 30.12.19, which was expected on 21.12. So I expected the TV to come pretty quickly, where I was greedily mistaken. It has not yet arrived. When I called in the week after New Year, I was told the TV was delayed, and expected in 16.01. Contacting again and will be notified ...

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Michael Espeland
Reviews 1
2020-09-09 02:14

Never had problems with neither goods nor service....

Never had problems with neither goods nor service. The problem is that the company doesn't keep what they promise. 1-2 days delivery time has not been the case in recent times. Here one must count at least 3-6 days. Last item I bought took 2 business days (45 hours) to ship at all. If you cannot del...

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Alpha N Dog
Reviews 1
2020-09-04 18:47

It's amazing that so many have given a complete 5 ...

It's amazing that so many have given a complete 5 stars. I have spent over $ 10,000 on buying parts at this store. Personally I have an ok understanding of pc, but need help now and then, as pc can be complicated at times.

I have therefore contacted customer service by phone and chat for help. Th...

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Simen Bakke
Reviews 1
2020-08-25 06:58

Generally good prices, great deals and very good s...

Generally good prices, great deals and very good service. The vast majority of things in the house now come from Komplett. The only thing that draws down is that it is no longer possible to choose to receive parcels through Posten / Bring. PostNord only.

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Arne Volleng
Reviews 1
2020-08-24 13:46

Thanks to MPX / Komplett who saves the day. Had an...

Thanks to MPX / Komplett who saves the day. Had an urgent need for some workstations, and of course just after 15.this is the deadline for delivery late the next day at most. Tried many distributors, suppliers, dealers, and others who could have something.
Finally, order at MPX for pickup pick up p...

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Kristian Steen
Reviews 1
2020-08-24 01:19

Have after a very bad experience ifm errors on a p...

Have after a very bad experience ifm errors on a phone now have had so many good experiences both with fast delivery and good solution for return of defective product, that I feel right to change the rating back to 5 stars. Orders always go smoothly and super fast.

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Rs
Reviews 1
2020-08-20 04:12

Always fast service, both with orders, return and ...

Always fast service, both with orders, return and complaint.

Have been shopping with complete and mtx since the complete was a small store in Oslo to have always been satisfied, super service.

In case of malfunction and hardware problems that I have had to return because, for example, bios in ...

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Fredrik Bergem
Reviews 1
2020-08-20 02:02

INCORPORATE customer care for defective delivered ...

INCORPORATE customer care for defective delivered product. Shifts responsibility to the buyer. Handled a very expensive product. Much back and forth, employees at pick-up points laugh at how defective the product is, even they would not raise the purchase. Taken into service several times without de...

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Paul Hansen
Reviews 1
2020-08-12 08:09

Most of what I've had with Complete to do has been...

Most of what I've had with Complete to do has been fine. Some of the customer managers are actually very ok. (Nicholas and Nicholas S.)
BUT .... when one does NOT come through to Komplett on the phone over several hours of search, then this is actually poor customer care ...
And when one tries to ...

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Erik Bunney
Reviews 1
2020-08-08 21:58

Absolutely amazing how bad service these guys have...

Absolutely amazing how bad service these guys have have had a complaint now for over 2 weeks without it having answered correctly on my questions.

Recommend everyone and buy later paid so you do not spend any money until you're happy with them, never been so unhappy. Shame

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Joakim Helsing
Reviews 1
2020-08-01 12:40

Purchased computer from complete with a fan that b...

Purchased computer from complete with a fan that broke, bought it privately, but should have it in the office, did not get change or new when I complained.

It may be that you have inferior rights as a business, so it was bad luck for me to completely sell crawler machines, which sounds like a pla...

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Henrik Moen
Reviews 1
2020-08-01 05:56

Must see me need to update here: Not a big help to...

Must see me need to update here: Not a big help to get in writing, but once I called in, it was all resolved in a matter of minutes.
Very pleased with the result, but basically believes that the solution that can be solved on the phone should be solved by mail.

Original post 1 of 5 stars:
Have ...

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Anders Pedersen
Reviews 1
2020-07-28 13:14

Have been incredibly happy over the years, but the...

Have been incredibly happy over the years, but the last few times I have ordered from them, it has been a lot of nonsense. Items that should have arrived in stock the next day have been postponed time and time again, and customer service could not change the item (to a different color) so that it co...

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Martin Gudmundsen
Reviews 1
2020-07-26 14:01

Pre-ordered an Xbox Series X via one of the advert...

Pre-ordered an Xbox Series X via one of the advertisements on social media, this advertisement gave the impression that it would still be possible to secure a console at launch if you pre-ordered, this was on 13.08.2020. When it started to approach launch I contacted completely to check the status o...

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Alberto Pescador
Reviews 1
2020-07-24 03:46

Really bad servicce. They dont have any control of...

Really bad servicce. They dont have any control of what they have inhouse, and what they are going to receive. So basically you order something that is supposed to be in stock and it is not. Then they set up a date for when stock is received, and postpone it week after week. Really bad experience, n...

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Odd Arvid Dalen
Reviews 1
2020-07-19 01:18

Fantastic service with Complete.

Fantastic service with Complete.
I had a Philips TV that took evening, Philips would send repairman but he never showed up.
Then the Complete matters into their own hands to send me a new TV.
So here's all safe, cheap and sure of things are fikksa if something goes galt

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Vilde Lauritzen
Reviews 1
2020-07-18 19:02

Ordered a PC and a good many other things that did...

Ordered a PC and a good many other things that didn't arrive at the time they were supposed to. When we contacted the customer center to hear what had happened, since it said it was not sent and the tracking link was not updated, we received the same standard response regardless of the day we asked....

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marius hagen
Reviews 1
2020-07-18 12:44

Komplett is a great place with the selection I nee...

Komplett is a great place with the selection I need at the best price. But the customer service here makes me annoyed and frustrated. And that every time I have had a mistake, lack or like now where Post Nord has messed up a package. After being patient about a product that has been stolen and still...

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Vikingfjord
Reviews 1
2020-07-17 14:14

Poor customer service, as they do not arrange comp...

Poor customer service, as they do not arrange complaints themselves, but only provided a phone number to the customer and loads the entire responsibility and burden to the customer. They also ask to send in small items such as SD cards that are the effect with RMA number in the hope that the custome...

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Eirik Moen
Reviews 1
2020-07-17 10:16

You do not get worse customer service, have never ...

You do not get worse customer service, have never experienced such slow service before. They should be ashamed! Sit petting in your nose all day and don't do a shit! In progress with a complaint case over mail and it takes about 1-2 weeks to reply by mail! DO NOT BUY ANIMAL THINGS FROM COMPLETE! Poo...

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Magnus
Reviews 1
2020-07-07 19:08

Had this been only 4 months ago I would have given...

Had this been only 4 months ago I would have given 5 stars. But Komplett has unfortunately worsened ... Prices are sky high compared to the competition (to give an example, I was going to buy a google home 1-2 months ago. Netonnet, Power, electricity purchases and almost all except Complete had them...

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Fredrik Gaute
Reviews 1
2020-07-01 09:49

Had trouble with a TV and was asked to contact the...

Had trouble with a TV and was asked to contact the TV provider directly. It ended up with well over a month of waiting and purring. Eventually, they chose to return the TV and refund the full purchase price.

Slightly long turnaround time on something that is a guarantee issue but otherwise good s...

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Sindre Blikstad-Balas
Reviews 1
2020-06-26 10:37

After eight days without response from customer se...

After eight days without response from customer service I am about to give up. It's good to sell, but as soon as the recommendations have been wrong, it's like meeting a wall in order to fix the mistakes and the suggestions for a solution are a joke.

Has Complete become too big and self-esteem? I...

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Christian Utsigt
Reviews 1
2020-06-18 21:16

Sent in my pc for repair when it had a defective v...

Sent in my pc for repair when it had a defective video card, support for 3 monitors was ++.

Time goes by since you have a lot to do, so I finally get my PC back with a video card that only supports 2 monitors ...... Great! Not close to what I had than once.

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elko dizdar
Reviews 1
2020-06-18 08:25

Shameful poor customer service!

Shameful poor customer service!

Wondering if the management has an employee interview with their employees from customer service at all?
The way I was treated by one of their client therapists was so rude and rude that I would rather choose to be infected with corona than talk to that person aga...

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ThePetrolMan
Reviews 1
2020-06-15 02:59

I ordered the playseat chair and give holder Decem...

I ordered the playseat chair and give holder December 16th. Tomorrow is January 25th and I still have not received the item, and it still stands as "available from January 22nd". They don't update anything, and if you call, none of them have a clue when it comes. Had I shown this, I'd rather have pa...

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Joanna Gaudyn
Reviews 1
2020-06-13 19:56

Fake delivery times on the website, just to convin...

Fake delivery times on the website, just to convince clients to order, then goods turn out to be unavailable or delayed. Not possible to get information about when an order will be delivered, even in case of large items like a fridge. Next time will definitely choose competition, even if it means pa...

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Lilly N
Reviews 1
2020-06-05 12:47

Have been previously satisfied customer at complet...

Have been previously satisfied customer at complete. Last purchase I received a damaged / defective motherboard from dems warehouse and they say that it is me who inflicted damage and that dems goods come flawlessly. I have pictures that have documented this. Completely on busy customer service. And...

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Emilio
Reviews 1
2020-06-05 07:26

Miserable customer service that just leaves the ca...

Miserable customer service that just leaves the call. Sat waiting for over an hour to ask about price match, but suddenly they can no longer give it. Before was always one of the stores I first checked when purchasing electronics. Hereafter, they are probably hardly considered.

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Sloytar2
Reviews 1
2020-05-24 22:14

Wery good service. Company gave me free products a...

Wery good service. Company gave me free products and out of the world discounts. Was gonna buy a PC for 15,000kr but when i talked a bit with support about compatibility stuff they wanted to give me a 4000kr discount.

Company got free deliver over 1,000kr and one of the fastest shipping i've seen...

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Halvor Torgersen
Reviews 1
2020-05-22 23:11

Warning!

Warning!
Worst service ever. Haven't ever experienced your husband. They dry their hands and push the supplier in front of them. Will never use them again. Have bought a PC that has only been a problem and Komplett has constantly tried to avoid taking the matter and asks me to send to supplier in G...

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Emil Eriksen
Reviews 1
2020-05-22 16:06

The first time I shop at complete. not very impres...

The first time I shop at complete. not very impressed.

Ordered goods (they were in stock) 02.12.2019 and after much back and forth to stated that the expected delivery will be 23.12.2019.

They advertise production time 5-7 days, and delivery of 1-3 ....

Don't shop here again with the first ...

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Andreas Mistereggen
Reviews 1
2020-05-21 16:40

As long as the product a buyer is in stock, and th...

As long as the product a buyer is in stock, and there are no challenges with what you have bought afterwards, the experience is completely straightforward.

Complaints / returns and possible re-delivery are worse. It has now been ten days since I sent an item in return. It should take another 2-4 ...

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ol
Reviews 1
2020-05-20 19:12

Please note that the Komplett store belongs to a l...

Please note that the Komplett store belongs to a larger usury company that is basically just looking to trick new customers into not reading small print deals. That's THE most they earn. Remember to read ALL appointments. Talking to customer service afterwards is like talking to the wall with eg. Ea...

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Jon B
Reviews 1
2020-05-20 08:41

Komplett's customer service has changed drasticall...

Komplett's customer service has changed drastically in the recent past, at least in my opinion. I have advertised on a mobile phone (top model from Samsung), but I just experience being ignored and overlooked.

I do not get answers to my inquiries, and unfortunately I had to take the case to the l...

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Tommy Asphaug
Reviews 1
2020-05-20 03:20

We bought a new HP laptop. When unpacked, there ar...

We bought a new HP laptop. When unpacked, there are several indications that the product is used ... We are asked to submit images in response to an email we receive. Having been told that there has been a mistake and that we most likely have had a demo PC, we are promised that Komplett will clean u...

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Tomma Schuffner
Reviews 1
2020-05-09 06:12

I have ordered items from complete since 10.01.200...

I have ordered items from complete since 10.01.2006. before i got pc and pc parts the day after ordering. This time it takes 5 days before I get the item which I think is quite lateral.We talk 5 days from Sandefjord to Sandvika !. when I order goods for so much money I also expect fast delivery !. I...

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Stian Wiktorin
Reviews 1
2020-05-07 20:41

Poor customer service. Ask for a price match and t...

Poor customer service. Ask for a price match and they answer after the competitor has increased the price again to be able to avoid matching.
It has happened twice. Refuses to try to resolve the matter despite responding late.
Steer away completely when it comes to price match.

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Anethe Toth
Reviews 1
2020-05-02 09:13

We ordered home appliances and computer equipment ...

We ordered home appliances and computer equipment for over $ 30,000 and have now had to wait for over a month for the order. Komplett.no thinks they could not deliver the goods because it was a mouse pad that was not in stock. We asked if they could drop the mouse pad, or cancel it from the delivery...

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Lars Aamodt
Reviews 1
2020-04-27 10:06

Refuses to send items they have in stock. Because ...

Refuses to send items they have in stock. Because 1 of the items in the order does not arrive until in a month! The world's worst and slowest customer service on chat. A shame! Will be mashed by Amazon.

* When I called you and finally came through, I was sent offers on the item lines that could n...

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Emma Olausson
Reviews 1
2020-04-22 00:04

Incredibly poor service. Yesterday we gave up. Hav...

Incredibly poor service. Yesterday we gave up. Have been waiting for the phone for 30 minutes now. Sent an ipad on repair with insurance 6 weeks ago. Has not received any answer more than it has been received. Insurance is expensive and apparently does not work. Move away

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wi sa
Reviews 1
2020-04-21 20:34

Like a few comments below, I think the prices have...

Like a few comments below, I think the prices have increased dramatically and compared to the competition they are too high (for an online store). In addition, customer service is getting worse in my eyes.
Long waiting time for repairs, although there is information on the website that the repair t...

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Sina-Maire Hatlem
Reviews 1
2020-04-19 17:46

Come to you to get a commodity. The seller says it...

Come to you to get a commodity. The seller says it is on the back of them, but they can't get it. There are 2 salesmen where I was the only customer.
-Why not?
If a commodity is just across the wall why can't it be picked up?

Seems bad.

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Ann Kristin Tajet
Reviews 1
2020-04-18 19:31

Bought appliance package where the dishwasher was ...

Bought appliance package where the dishwasher was not working. Are instructed to contact the vendor for ordering service. Wanted to return the item and get a new machine but the weeks are still waiting for the service person. Seems this is too bad. Disclaims responsibility.

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