Pre-ordered an Xbox Series X via one of the advert...

Pre-ordered an Xbox Series X via one of the advertisements on social media, this advertisement gave the impression that it would still be possible to secure a console at launch if you pre-ordered, this was on 13.08.2020. When it started to approach launch I contacted completely to check the status of my pre-order, only then I am informed that I will not get the console on launch date. When contacting customer service, the only excuse is that the demand has been great, this is of course true, but they market with something they can not deliver, and also do not relate to the information obligation they have, cf. the Consumer Purchase Act to inform customers about delays as soon as they are ready over it. I would also characterize the marketing as misleading when they have not withdrawn the marketing when they have more pre-orders than they can deliver.
It is a way of providing customer service that appears to be cynical and dishonest.
As soon as I get what I have ordered, I will probably never shop at completely again, and I would not recommend anyone else to do so either.