I would give a 0 if I could, I have written their customer for over a month, posted about my experience and I got a message telling me they wish me the best of luck in the future.
I have been a loyal HTC consumer for over 7 years and for a company that prides it's self on word of mouth advertisin...
The bater
Y is shite i like em but that 5he let down
HTC is horrible. Won't fix known issues. Customer service rep pretty much admitted that to me on the phone. They're aware the issue is widespread, however since my warranty is done, they wont do anything for me. Gave me the number for HTC US, get hung up on after 30 seconds on hold. Avoid HTC like t...
DO NOT BUY HTC! Very poor customer service. I used to love HTC phones. I had 3 amazing devices. Then I bought the U11 ($600+) their best phone ever. After 34 days, The buttons failed. Sent in for repairs and they've had it for over 9 weeks. And I have paid $200 for repairs. Extremely poor service an...
Sent my phone in for repair, 7 MONTHS later, when they finally send something back to me, ITS THE WRONG PHONE! Called in to let them know about the mix up and now I've been waiting ANOTHER 3 MONTHS for a resolution. Its basically been a year since I've sent my device in. Getting a straight answer ou...
Love HTC and the m9! In my opinion is better than any other phone out there! And I never have a problem with it!
Do yourself a favor consumer, do not purchase any products from HTC directly, I repeat do not purchase any products directly from HTC ever.
As an ex-employee I have reached out to HTC 8 times now to simply change my new last name and address on my 401k. From the few people left at this dying company, I was warned Christian in HR can't get anything done. Totally inept at his job, etc. And since I called, emailed & snail-mailed my request...
Sent my phone in for repair on June 6th, was sent back to me twice not repaired, sent it back a total of three times! It is now October and I still don't have my phone!! All I get is the run around, lame apologies and excuses. Would NEVER recommend HTC to anyone!!!
You better hope you never need anything from HTC after your purchase.. Their service is more than non-existent, it exhibits every indication that it's set up to destroy their corporate reputation.
HTC has had my phone for 2 & a half months on a standard repair for what I was told would be a 30 day...
Customer service is everything but helpful. I sent my phone in for repair through uh oh protection waited 10days to get back a broken phone that didn't accept my sim card after sending the phone back AGAIN and waiting another 10days only to get a phone back with a broken speaker! I have spent hours ...
awww HTC,you guys have or had the best I mean absolutely best phones. What happened to the Android robot that appeared on the screen on incoming calls? That was the coolest. I know you had to cut a lot of employees because of lack of sales.You HAVE TO MAKE COMMERCIALS!!!! IT'S AN ABSOLUTE MUST here ...
I wish to start with the 5 month follow-up since HTC has received my phone under warranty: I still do not have a phone. They refuse to give me a refund or replacement phone. My case has been "expedited" twice. I have had at least 2 case managers that I know of. HTC has not reached out to me once sin...
The typical, I wish I could put zero stars. Has had my VIVE for over 6 weeks after jumping through their hoops for a warranty repair. Every two weeks I am told in a chat that it will be two weeks and they apologize.
I have owned HTC phones for twenty years. Bought a new U11 and it died after 10 days. I have been without a replacement for 13 days and can't get anyone at HTC to help. Will shop for other brands in the future.
HTC customer service is one of the worst I have experienced and heard of. They failed to follow there policies 90% of the time. It took me about 10 hours on the phone with them to get a replacement phone that worked. The first phone was a refurbished phone and the main home button did not work pr...
Love HTC, got my M8 Repaired recently and it works flawlessly!
Have had my credit card on hold for over a week now waiting on a replacement phone. It appears to me that they dont want to honor their UH OH coverage. I have called multiple times to be told I need to wait another 2 days for an update, stating that they are waiting on corporate to give them an an...
BBB customer service rating of "F". Customer service is non existent and no plans to invest more into the USA market. US carriers are dropping HTC.
They had my brand new U11 for over a month the fingerprint scanner doesn't work I sent it in for warranty repair still nothing
Tried to get a VIVE repaired. Appears HTC lost the headset but will not acknowledge that it is missing. Going on 6-months and just keep being told it will be resolved soon. So far nothing.
I have owned several HTC phones. Sent it back for a bad charging port in August 2017. They finally sent me a phone back in Dec. i went to verizon to find out it was someone elses phone. They said they were sending me the M9 for replacement. I am still with no phone and just run around answers w...
Customer Service is absolutely terrible. Called three times, held for 30 minutes each time, and never had my problem resolved, and they're my only help. Ridiculous.
Called in and spoke with Ann ID #56972. I was promised a call back from their manager, however, they had missed their own deadline for the call back. As such, I call backed to put in a second request to speak with their manager and Ann refused to put me through to the case manager. You just can't ge...
HTC & Sprint put out a defective device, & are refusing to compensate customers for their SEVERE backlog. Customers are being forced to pay for services they CANNOT use. I'm starting a class action...
This company doesn't even deserve one star. I have never been more disrespected as a customer as I have been over the past two days dealing with technical care. I have contacted them numerous times about a single issue that after a month has not been resolved (when it was only supposed to take 7-10 ...
Absolutely terrible customer service. No communication from HTC other than bland apologies and reassurances. Was promised a replacement phone would be shipped in 3-5 business days after providing credit card number for $599 hold. Phone reps are useless and only read over and over from a script. Emai...
An HTC user for a decade. Had worst experience in support, when i finally needed it.
My HTC Desire 820 stuck in boot loop and when i called support, only answer i got is that "our mobiles are designed per country so don't use HTC phones in other countries. Your mobiles will be serviced only in coun...
I sent my phone to HTC for remain on July 9th, 2017 and they have still not completed the repair. Every time I contact the customer care, they make false promises.The phone is still in warranty. Their customer service used to be good, but now its worst. Maybe that's the sign, I will never ever buy a...
One star is just to high a rating for HTC
I purchased a HTC One X9. After only 10 months the camera failed. I contacted the company that I bought the phone from and they made communication very difficult (their email address just bounces). At this point I decided to contact HTC. After many emails t...
Awful customer service. I have been waiting almost 2 months now for them to fix my phone. They don't care about their customers and are just money hungry.
Terrible customer service.
I have HTC one under warranty. When i called to HTC to request a service ( Screen is blank) Supervisor Bianka voided my warranty just because i don't have sim card tray. Sim card tray is the only place where they have serial #.
purchased HTC one A9 within 3 months had a issue of mic for which i submitted my handset at htc service centre at mumbai on 30th june and got it back after 16 days. After 18 days from date of repair i face same problem of mic so i again give it to htc on 9th august 2016 and till date i dint get my h...
I enjoy my Htc M9. But with the Uh oh protection i cracked the screen, friday morning i talked to customer service about doing the $599 hold to get replacement phone. Upset since they took the money immediately but didnt inform me that i wouldn't get my phone until Monday. So they are holding my $59...
Absolutely the worst. They have had my $599 M10 for 2mo now. Multiple excuses for not fulfilling the so-called "Uh-Oh' warranty - today telling me that I needed to send them $249 to complete the process and return my phone... If I had only reviewed the thousands of warnings found online on every ima...
I sent my phone to HTC for repair July 24th, 2017. I sent it prior to.the Hurricane Harvey in Houston.
Originally I was told that my phone would be repaired and returned within 10 days of them recieving my phone. After 2 weeks I was told by the Escalations Department) that their repair division ...
A single star is generous. Absolutely horrible customer service. Sets the bar on the low end. While their phone may be good, I can't tell because it's new AND broken. Oh still waiting on a replacement- 6 weeks now.
Purchase HTC bolt with a manufactured defect and it's been over 4 weeks and they keep saying to call back and making promises they can't keep.
I been a loyal HTC customer since the EVO 3D and it looks like they have been cutting cost lowering their quality since then. I wanted to buy the NEW U11 bu...
Stay away from this brand!! I have using HTC since the earlier model Droid "DNA" and was fine. As I had continued to upgrade to the later models such as M8 and M9. Let 's not talk about the phone itself, but the technical and customer support is completely a joke!! The team that is incompetent, unpr...
I sent my phone in for repair on Nov.10th 2017. It is now May 22nd 2018 and I still have not received my phone! In fact my phone is on a different customers account,which means they fixed my phone and either sent it to the wrong person or they sold it to a store as a certified pre owned phone. (I wo...
It's great if you like the corporate type of things to do various meetings and paper pushing
Beware of their Warranty tricks! They don't want to fix it or replace it, their customer service is useless and rude. It's a shame because they do have pretty nice phones.
They had my phone since early November and I can't get anyone to tell me the status of my phone or when I'm getting it bad. I get lies from case manager saying she going to call me but no one has ever called back. They are the worst service company than any company I know. Don't but there products s...
My HTC phone is defective. It only works when in speaker mode. I have been waiting four months for resolution!
I have contacted HTC nine times: 10/26/17, 11/15/17, 11/24/17, 1/15/18, 2/1/18, 3/12/18 (twice), 3/19/18 (twice).
On 11/15/17, a swap was authorized. HTC was to send me a replacement pho...