As an ex-employee I have reached out to HTC 8 time...

As an ex-employee I have reached out to HTC 8 times now to simply change my new last name and address on my 401k. From the few people left at this dying company, I was warned Christian in HR can't get anything done. Totally inept at his job, etc. And since I called, emailed & snail-mailed my requests 8 times with zero response; now I have to get lawyers involved. Even if you now try to call this, "business" it goes to a recording with no option on voicemail. A total joke! God bless those few souls that still work here. Glad I got out when I did!