Stay away from this brand!! I have using HTC since...

Stay away from this brand!! I have using HTC since the earlier model Droid "DNA" and was fine. As I had continued to upgrade to the later models such as M8 and M9. Let 's not talk about the phone itself, but the technical and customer support is completely a joke!! The team that is incompetent, unprofessional and so unknowledgeable of their products!!?? Because I realized they are not even in the US so you are like talking to an alien. Let me tell you of my last encounter with them which is humiliated, agitated and insulted without merits!! Just for one simple task that screen could not rotate (neither "auto screen" function, nor reboots can fix it). So I decide to call HTC support. The first phone call he disconnect me within 10 second (which has occurred with them before), then second call his name Mel end upvgoing nowhere and tell me have to call back with other phone and said will write up the issue so I wouldn't have to repeat myself. Here I am call from my friend's phone and the third guy name JC (by the way I still have to repeat myself) and the end his conclusion was it needed to be replaced and ask me to put down $600 as insurance for the REPLACEMENT!!?? And I asked if the phone under warranty then why I need to put down full retail value of the replacement of their faulty phone!? So I ask to speak with the supervisor...after being hold for sometimes then they disconnect me AGAIN!? Then when I call back the 4 times he is beyond belief his name Angel. WOW...he is not only rude and sounds like an oxymoron, guess what, he said there no record showing I had been talking to anyone prior to him, and they can't hang up or disconnect phone call!? And he makes me repeat everything again then tells me he couldn't transfer me to the supervisor because there is NO ISSUE!!?? And I had to call two more times finally reach the supervisor (the first phone call was about 1pm and by the time I talk to the supervisor was 4pm). Further disappointed that I found it like talk to the wall and going nowhere!!?? No solution, no problem solving NOTHING!! Long story short is I finally give up and call Verizon which is my service provider, guess what they fixing the problem and we just have to laugh after they heard what I had to face with HTC support team and feel sorry to hear that. So all above is a painful experience and go ahead if you've ant to dealvwith a company didn't care of their customers and service. This will my last HTC phone for sure!!!