Absolutely terrible customer service. No communica...

Absolutely terrible customer service. No communication from HTC other than bland apologies and reassurances. Was promised a replacement phone would be shipped in 3-5 business days after providing credit card number for $599 hold. Phone reps are useless and only read over and over from a script. Emails go unanswered or have no information. Corporate office phone in Bellevue Washington just hangs up and never connects to a person or voice mail.