HTC customer service is one of the worst I have ex...

HTC customer service is one of the worst I have experienced and heard of. They failed to follow there policies 90% of the time. It took me about 10 hours on the phone with them to get a replacement phone that worked. The first phone was a refurbished phone and the main home button did not work properly. The second one they sent a new one. I was told multiple times that I would receive a call from someone within a certain time frame or time. They failed to call me 6 times back and the one time they did call me was over 3 hours later than they said. I was promised to be called by 10 am my time and did not receive a call till after 1 pm. They did offer $25 to there website as compensation. The offer is a joke for the time I had to talk to them and not have a phone for my personal and business. I do like the phone, I would say to go thru your phone company for work rather than HTC. They refuse to receive any postal communication also.