You better hope you never need anything from HTC a...

You better hope you never need anything from HTC after your purchase.. Their service is more than non-existent, it exhibits every indication that it's set up to destroy their corporate reputation.
HTC has had my phone for 2 & a half months on a standard repair for what I was told would be a 30 day service (HTC service is advertised to be 7 - 10 days). After all this time, they still can't tell me when they'll return my phone, they won't replace my phone, nor will they reimburse me for my phone.
Their Support center is useless & frustrating and escalating the issue is equally as useless and even more frustrating.
HTC has converted a loyal customer to a walking, talking, Anti-HTC billboard. I'm committed to telling everyone I know about my experience and doing all I can to helping others avoid this frustration.
My recommendation is to buy anything other than HTC. They're that bad and I can't wait to buy my next phone so I don't have to have their product in my pocket.