Sent my phone in for repair, 7 MONTHS later, when ...

Sent my phone in for repair, 7 MONTHS later, when they finally send something back to me, ITS THE WRONG PHONE! Called in to let them know about the mix up and now I've been waiting ANOTHER 3 MONTHS for a resolution. Its basically been a year since I've sent my device in. Getting a straight answer out of someone is like pulling teeth. They wont refund my repair fee, which makes zero sense to me considering they never repaired my device(they probably lost it) Absolute worst customer service experience I've ever had. Hoping HTC gets it together and starts to appreciate the customers that make the company. No wonder why most cellular carriers don't have a wider selection of HTC phones in their shops. They probably hate working with them as well.