Have had my credit card on hold for over a week no...

Have had my credit card on hold for over a week now waiting on a replacement phone. It appears to me that they dont want to honor their UH OH coverage. I have called multiple times to be told I need to wait another 2 days for an update, stating that they are waiting on corporate to give them an answer. BOGUS!!! I have had an HTC phone for over 10 years now and love them. ATT used to carry them but not anymore, maybe they stopped carrying due to BAD CUSTOMER SERVICE