I enjoy my Htc M9. But with the Uh oh protection i...

I enjoy my Htc M9. But with the Uh oh protection i cracked the screen, friday morning i talked to customer service about doing the $599 hold to get replacement phone. Upset since they took the money immediately but didnt inform me that i wouldn't get my phone until Monday. So they are holding my $599 over the whole weekend. LAME