Customer service is everything but helpful. I sent...

Customer service is everything but helpful. I sent my phone in for repair through uh oh protection waited 10days to get back a broken phone that didn't accept my sim card after sending the phone back AGAIN and waiting another 10days only to get a phone back with a broken speaker! I have spent hours on the phone with customer service with no help apparently there is no such thing as a supervisor the reps don't have id. Numbers and all they want me to do is send the phone back for repair again are you kidding HTC the least you could do is offer a NEW phone ...called corporate office as well all I got was an answering machine I'm sooooo done Samsung here I come!