I sent my phone to HTC for repair July 24th, 2017....

I sent my phone to HTC for repair July 24th, 2017. I sent it prior to.the Hurricane Harvey in Houston.

Originally I was told that my phone would be repaired and returned within 10 days of them recieving my phone. After 2 weeks I was told by the Escalations Department) that their repair division was moving locations and he was sorry for the delay. Then after Hurricane Harvey (which was a month after I sent my phone) I was informed, when I called, that the repair division was closed for a while. Understood. However they originally said my phone would be repaired within 10 days. They had it 3 weeks prior to the Hurricane.
Each timeI I contact them I get the run around. No one knows anything. I have asked that they simply ship a new phone. They say they can not do that. To me this is ridiculous. I paid for the phone and the company refuses to follow through with a warranty repair or replacement. I am not even sure that my phone was not destroyed during the Hurricane. When they do put me through to their "Escalations Department" the employee just says that he is sorry and appreciates my patience. He also tells me that their is no manager over him for me to speak with in regards to my problem.

The Customer service representatives tell me each time I call that someone will call me back. That never happens. I have left messages with their corporate office which is also an automated system and never recieve any response from them either.

I paid $600 plus dollars for the phone I sent it to them in good faith for repair seeing as it was under warranty. Verizon has been kind enough to send me a phone to use in the interim, which they did not have to do. They too have tried to get ahold of HTC to help me out, with no success as well.

I have also lodged a complaint with the better business bureau. HTC has not yet responded to that either.
I will never do business with this company again.