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Toyota Sunnyvale

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Glad I was able to drop off my vehicle and have it...

Glad I was able to drop off my vehicle and have it ready the same day!

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I have been a Toyota Sunnyvale customer for a year...

I have been a Toyota Sunnyvale customer for a year and a half. On Wednesday, May 22nd, 2019, I went in for an oil change. My service advisor Millis Ishoo Bayatay, advised me to replace the power steering fluid because it was considered to be low and to replace the battery because it failed a bat...

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No response, after proving that the car has a soft...

No response, after proving that the car has a software bug in it, they took 3 hours to check on a simple yet consistent bug, in their infotainment software, but they won't admit.
And they said that would raise a case about the same to toyota softwRe department, but even after 3 months, there is no...

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Orlando Y was professional and got me in and out i...

Orlando Y was professional and got me in and out in no time. He even picked me up from the train station and bring me to the dealership. Would recommend.

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I bought my Prius on December 31, 2012 and had the...

I bought my Prius on December 31, 2012 and had the best car buying experience ever. This is my third time purchasing a new car, but my first Toyota. I had a really nice salesman (Kevin Chew) he and his team gave me service and deal that made me leave without any regrets.

I have not had to go in f...

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I bought my car at this dealership 8 years ago, wi...

I bought my car at this dealership 8 years ago, with a very good experience. Unfortunately my new experience with the recall/service department was very sub-par.

I received a recall notice and called to schedule an appointment. Unfortunately the phone call turned into a 20-minute ordeal, which mo...

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I have been here Toyota sunnyvale to buy a car , a...

I have been here Toyota sunnyvale to buy a car , and I only have one words to subscribe I got a very bad , and sad experience with the sell person name is Ameia , be careful, for this person,who want to buy a car from this guy, looking clearly in the papers and the deals before you buy , I already s...

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From the time we called in to driving home in our ...

From the time we called in to driving home in our new Camry Hybrid. Our salesman Bobby exceeded our expectations. I would highly recommend this dealership and the team. See you next time.

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I got so much times of the day , to do somethings ...

I got so much times of the day , to do somethings else,so your the best of the human life. Thanks,aslot....

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If you value your time and money, don't go to this...

If you value your time and money, don't go to this dealership. After I had gone all the way through the check-in process, I was told, "sorry, but we have no technicians for you car today. We will start working on your car tomorrow." I feel like this was a complete bait and switch just to get me to c...

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I compared deals among eight dealers and eventuall...

I compared deals among eight dealers and eventually chose Toyota Sunnyvale. I purchased my car here with the help of Amir Kandil. As far as I have seen, they have the best price and service.

Amir is super friendly and helpful, spends a decent amount of time introducing me all the info, and argues...

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This was my FIRST time buying a new car, and it tu...

This was my FIRST time buying a new car, and it turned out wonderfully! At first I was nervous, especially because of all the negative stereotypes about car salespeople, but Cindy put me at ease right away. While it took me visiting a third time to finally make a decision, all the employees we dealt...

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Absolutely terrible service:

Absolutely terrible service:
I recently went to get a low tire pressure issue checked at the service shop. The tires were pretty new, on a Toyota Camry which was only 4 months old.
After 4 hours, I got a call from the shop saying that that were was a nail in the (side bar ?) of one of the tires, a...

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This is our third time buying vehicles from Toyota...

This is our third time buying vehicles from Toyota, and Sunnyvale Toyota has been, by far, our most pleasant experience. DAN WALCH was our salesperson, and our interactions with him were wonderful, non of the dread associated with buying a car. At every stage, he dealt with us with extreme professio...

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Excellent friendly helpful staff. They made my veh...

Excellent friendly helpful staff. They made my vehicle purchase seamless and fun. Thanks Toyota of Sunnyvale!
Special mention to the sales agent- Al Mhoktari, he was amazing in offering advice and suggestions! I'd shop here again for sure!

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service was quick and helpful, employee name charl...

service was quick and helpful, employee name charles had helped get a really nice toyota corolla

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Everyone was nice and helpful and Dan our salesman...

Everyone was nice and helpful and Dan our salesman was very conscientious.

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Amir Kandil gave us a truly exceptional experience...

Amir Kandil gave us a truly exceptional experience in buying our car. He was super helpful, kind, and supportive from the start to the finish. He was genuinely caring to help us choose the best vehicle and optimize our experience throughout the whole process. Even the after sales experience was wond...

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What a terrible experience!!!! So greedy!!!! Is th...

What a terrible experience!!!! So greedy!!!! Is this one of the options that you get money from your costumer that to break their car and then ask them for money to repare!!

I dropped off my car (2004 black Corolla) to Toyota Sunnyvale at 11am on 17 Nov for just "oil and filter change" and picked...

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I had good help from the salesman Al Mokhtari in c...

I had good help from the salesman Al Mokhtari in choosing my car, he was very patient in showing the cars and helped me choose the right one...

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I came here to buy my first car. I had an idea of ...

I came here to buy my first car. I had an idea of what I wanted and after test driving and looking around, had a couple options in mind. Thankfully my salesman, Dino, made it clear how the numbers, features, and overall car experience would be for each. There was no pressure in making a decision tha...

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I worked with Bobby Scott and I'm very happy right...

I worked with Bobby Scott and I'm very happy right now wrt pricing, customer service, and the car itself!

Bobby was extremely professional, very prompt and courteous in answering all the questions, and the sales process was extremely transparent and honest -- and it was very quick too. No hidden ...

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Charged $800 for a standard service. Go to another...

Charged $800 for a standard service. Go to another place and save $500. Atleast it was orderly and prompt

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Dan was helpful in getting me the info I needed, t...

Dan was helpful in getting me the info I needed, though I didn't purchase.

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Bad recall service. Only provides recall (NHTSA Re...

Bad recall service. Only provides recall (NHTSA Recall ID 17V718) service on weekdays. It's more than inconvenience, as custom have to pay for loaner car.
Update: Called the 2nd time, a different receptionist re-scheduled the appointment to weekend, though need to wait more than 2 weeks, still bett...

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Our experience at Toyota Sunnyvale was wonderful. ...

Our experience at Toyota Sunnyvale was wonderful. We were looking for a used car for our daughter and had visited several used car dealerships. One Saturday, we went to Toyota Sunnyvale there was no high pressure sales or upselling. Eric Brillhart, Direct Sales Manager, introduced himself, stated...

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I took my sequi in for recall. Paul matsui helped ...

I took my sequi in for recall. Paul matsui helped me. He made it very easy since I never
Take me vehicles to dealer. After talking to Paul and finding out their prices are not that much more than independent shops. I will start taking my vehicle in for routine service.
Thanks Toyota and Paul. U ea...

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This is a great place to got a brand new 2019 Rav4...

This is a great place to got a brand new 2019 Rav4, the sales there is so nice and they will try their best to got you an great deal!

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Hands down the worst customer service from the Ser...

Hands down the worst customer service from the Service Department possible.

Are you planning to make an appointment for service at Toyota Sunnyvale? Don't bother.

After waiting over 2 hours after my scheduled appointment, I was told by Bill Moody, my appointment gave me a little priority over ...

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Responsive, personable, courteous, kind, honest. ...

Responsive, personable, courteous, kind, honest. A wonderful car buying experience top to bottom. Martin in Sales and Marwan in Finance were both sincere individuals and we most definitely enjoyed working with them. I would highly recommend Toyota Sunnyvale to friends and family. And loving the ...

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I did have some issues with my repair before but w...

I did have some issues with my repair before but with the help of Samantha Helton, the customer relationship manager, and Matt, the service adviser the issues are fixed. At least I feel they care about the quality of their service and are willing to put effort to satisfy the customers.

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I was very pleased with the experience purchasing ...

I was very pleased with the experience purchasing my Acura at Toyota of Santa Cruz. Vinod is an excellent sales consultant who really takes the time to understand your needs with the utmost professionalism. He was very knowledgeable regarding the vehicle as well as the financial details. He helped m...

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Money trap! Was charged for $170 for oil change of...

Money trap! Was charged for $170 for oil change of 8+ yo corolla. I was there b/c of maintenance light and didn't even needed the oil change. Unless you have free maintenance, I highly recommend to use a local mechanic.

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Vinod was great at helping me find the car I was l...

Vinod was great at helping me find the car I was looking for!

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we were so happy with the service and advise we re...

we were so happy with the service and advise we received from Peyman Mirshafiei. we were looking to buy a very reliable car and Peyman gave us a good advise and helped us decide real quick.
Thank you for all the help, he is simply the best !

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Billy Bi was super friendly, informative, and resp...

Billy Bi was super friendly, informative, and responsive. The desk manager Dan was very flexible. This is the 2nd car I bought here and I strongly recommend this dealership!!

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We were helped by Dmytro Ivanov at the Toyota Sunn...

We were helped by Dmytro Ivanov at the Toyota Sunnyvale (used vehicle). He was very transparent and honest about the procedure. Very helpful person! Best! Also the manager was friendly. Great place to purchase used vehicles with good condition. Thank you for the great service team.

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Time after time, I've gotten great service here. O...

Time after time, I've gotten great service here. On my most recent visit, the Service Rep gave me a great price on the 60K service for my Prius (most dealerships try to charge a really steep flat-rate at major service intervals, but since the only recommended service for the Prius at 60K is tire rot...

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We just arrive at US from China. It was an urgent ...

We just arrive at US from China. It was an urgent to buy a car to live here. We went to Toyota sunnyvale to view the used car. Nestor Cid helped us with my car purchase. I can not speak English fluently, but Nestor is very patient to listen to me and try to understand my bad English. The car need to...

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It was a pleasant experience working with Toyota S...

It was a pleasant experience working with Toyota Sunnyvale. There were no high pressure buying tactics employed by the Sales guys.
I was offered a competitive price upfront so there was no need for any haggling.
The Sales manager Victor Kamara was really good and knowledgeable about the Camry I wa...

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I purchased a 2018 Tacoma at Toyota Sunnyvale. My ...

I purchased a 2018 Tacoma at Toyota Sunnyvale. My overall experience was very positive. Thanks to Sabrina and the finance person, who did an excellent job; very friendly and on top of things. Thanks again!

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Great place to buy a car from. Mohammad Naziry was...

Great place to buy a car from. Mohammad Naziry was awesome help in finding me a TOYOTA HIGHLANDER. He cared about every aspect of car my search. I would definitely recommend him while looking for a car in this dealership.

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This was my first time coming in for a routine oil...

This was my first time coming in for a routine oil change. Even with them being noticeably very busy, Olivia was able to get my car in and serviced quickly. Very friendly staff and nice waiting area. I'll be coming back.

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All the prices, parts and labor are 70-80% more th...

All the prices, parts and labor are 70-80% more than any other service center. Even a basic oil change is $100. Low quality service and very very expensive. Not worth it.

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I had a great sales experience with Navin.

I had a great sales experience with Navin.

In conversation, I learned about the practices and policies of Sunnyvale Toyota ... and liked them:
Openness, fair pricing, great service hours, an extremely good warranty (several days to change my mind!!).

During the initial publicity over the alle...

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These guys are so busy that they really don't have...

These guys are so busy that they really don't have the bandwidth to offer great customer experience. My Prius won't start (had some sort of transaxle lock problem), so I had it towed to the dealership. After 3 days, they didn't even start working on the problem and I was stranded without a car. If I...

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Leased a Corolla here and had a positive experienc...

Leased a Corolla here and had a positive experience. Eric was very good at listening to my requirements and coming up with a solution that met my needs, and was very patient and attentive throughout the whole process. Everyone else I came in contact at the dealership was very friendly as well. Great...

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First time buying a new car was a positive experie...

First time buying a new car was a positive experience. Miguel was very patient with me and really took the time to help me decide what make and model I wanted. Roy also made the paperwork and finance paperwork a breeze. Both were very friendly and helpful!

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Good

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Thanks Toyota Team!

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A little lower pricing @ start, found it difficult...

A little lower pricing @ start, found it difficult to negociate even lower, had to leave and shop other Toyota dealers.

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It was our first time leasing a car and Martin was...

It was our first time leasing a car and Martin was there to help us with every single question we had, and we had a lot of questions. He was very calm and patient when we were trying to decide. Thank you for the great customer service and experience. We will be coming back again.

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Great place. Fair prices, friendly staff, great bu...

Great place. Fair prices, friendly staff, great business model. Will be back!

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I spent the whole day at the dealership debating w...

I spent the whole day at the dealership debating whether or not to purchase my first car. After so much help from Mo Naziry, his manager Ali, and the their finance partner Jude I was able to get the car of my dreams for the best possible price. I honestly appreciate all of the work they did and high...

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Parts department Bad job

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Speedy speedy speedy

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Amir had the vehicle I was looking for at the best...

Amir had the vehicle I was looking for at the best price of all the dealers I checked with in the area. He's a very friendly guy and made sure I was looked after at every point of the process.

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They were able to accommodate my 20k service with ...

They were able to accommodate my 20k service with haste and my daughter and I were waiting on the shop.

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I came to this dealership to just browse as I will...

I came to this dealership to just browse as I will be buying a car in a few months. I let Kyle know this up front and he was still very helpful.

Definitely would recommend this dealership to anyone.

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Came in with a car that wouldn't start on Sunday. ...

Came in with a car that wouldn't start on Sunday. That got fixed up in a few hours and then added on new tires and a realignment by the end of the day. Mechanics found something wonky with the alignment system and they fixed that as part of the original quote. While working on it the staff were in c...

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Their used car department staff are all profession...

Their used car department staff are all professional and good. I talked to Vinod, Shah, and Ali. They are ALL very good. My car shopping experience was great. They don't play tricky games as other dealers did. Especially Vinod is a really good sales person and helped a lot. Ask Vinod if you consider...

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nothing much, pay the money and get your car work ...

nothing much, pay the money and get your car work good

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Honest, no hastle good customer service at the use...

Honest, no hastle good customer service at the used Toy shop. Of course they have a great product, but Jordan brought us back with his customer first perspective. Much appreciated.

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Rude sales team, they promise you something over p...

Rude sales team, they promise you something over phone and you end up driving there to find out that you wont get any much discount. And that too they complain about wasting their time when you've already wasted yours.

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highly professional sales associate makes me to bu...

highly professional sales associate makes me to buy camry se instead of le, what i was planning to buy, at almost same price. what a great gift on the first day of this year. thanks to all staff specially jenny for great customer services and communication.
keep it up.
cheers!!

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Oil leaks everywhere after they perform oil change...

Oil leaks everywhere after they perform oil change on my 1 year old 2017 sienna. Very lousy job on the easiest task. I never seen this kind thing happens in my whole life. Customer service is also very rude and impatient, need to explain the same issue to 3 different people in order to make an appo...

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I had the pleasure of dealing with Socrates recent...

I had the pleasure of dealing with Socrates recently when I purchased a used Toyota Yaris SE. After speaking with him on the phone, I knew I wanted to deal with Socrates specifically as he was friendly, non-aggressive and was interested in knowing about me and my family which I really appreciated. ....

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The Service Center is really good and staff is ver...

The Service Center is really good and staff is very helpful

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Socrates Menchavez has made the best buying experi...

Socrates Menchavez has made the best buying experience in Sunnyvale Toyota. He has been patient, kind and professional. I would recommend him so you can experience the same level of service I received.

Socrates impressed me a lot that made me to buy the car in Sunnyvale Toyota. I bought many ca...

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excellent service from Stan Wolowski - knowledgeab...

excellent service from Stan Wolowski - knowledgeable and very helpful

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Dino is best salesman, great customer service and ...

Dino is best salesman, great customer service and knowledge about car

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- Very competitive pricing (best price I can find ...

- Very competitive pricing (best price I can find online from dealers nearby)
- Quick to response to online inquiries and email
- Good caring sales representative:

* Sabrina is professional. She answer all my questions of different features of the vehicles.
* Sabrina is very patient with me, a...

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Got a great deal on my 2010 MINI Cooper. Great peo...

Got a great deal on my 2010 MINI Cooper. Great people to work with and the best price.

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I'm so glad a friend recommended Toyota Sunnyvale....

I'm so glad a friend recommended Toyota Sunnyvale. Their service was prompt, thorough, and highly personalized. James Tran went out of his way to make everything fast and convenient for us; plus the dealership gave us several upgrades and price reductions that we didn't even ask for! James really li...

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Not impressed. Dropped car for service, and waiti...

Not impressed. Dropped car for service, and waiting, was told 3 hours (2 or more hours required for software update) or so, five hours later had not even started service, a recall. I pulled car and left. I didn't have appointment but this isn't acceptable.

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Me and my family just got our first new car from T...

Me and my family just got our first new car from Toyota Sunnyvale and it was by far the Best Buying Experience we ve ever had- and this was largely due to Dan Fuller!! He was not just personable but made the experience that we had expected to be difficult and frustrating fun and like dealing with a ...

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Our car couldn't start due to " Check Hybrid Syste...

Our car couldn't start due to " Check Hybrid System " few days ago. We then towed to Sunnyvale Toyota and had them diagnosed. We were told to do the recall service to replace some parts n ipm kit, but that they said we needed to replace the 12V battery for $415 plus tax. We told them we will fix it ...

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It was a wonderful experience working with Luke an...

It was a wonderful experience working with Luke and Roy, i bought this first new car without any hassle. Thanks a lot Toyota Sunnyvale e

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BOTTOM LINE: DON"T DO BUSINESS HERE.

BOTTOM LINE: DON"T DO BUSINESS HERE.

I went to the dealership after several email exchanges. I showed them inventory from a local dealership in Stockton and was told that they could match the price and have the car by the next day.

It has been a few days, and only after calling and stopping in...

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A Toyota RAV4 owner phoned my shop late in the day...

A Toyota RAV4 owner phoned my shop late in the day needing a battery installed. We are a single line specialty shop - not Toyota, decided to check with the dealer who likely will have the right battery and can install it for the caller. After 10 minutes of recorded boasting about the services, a per...

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Andre was very helpful.

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Stopped by to check out the Prius V, and compare t...

Stopped by to check out the Prius V, and compare to others. Salesman was informative and let us know about all the discounts available. Then he let us thoroughly look through the vehicle.

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Great dealer...great value for money for my Highla...

Great dealer...great value for money for my Highlander XLE. The sales guy Papas was fantastic to work with...Luke

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We had amazing experience purchasing our Toyota Pr...

We had amazing experience purchasing our Toyota Prius and for sure we would recommend the Sunnyvale dealership to all our friends who are interested in buying Toyota. Our sales representative, was extremely helpful throughout the whole process. He not only answered all our questions to the small de...

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Absolutely amazing experience with their staff. T...

Absolutely amazing experience with their staff. They went out of their way to ensure that I found the right model I was looking for. Extremely happy with my Tacoma purchase

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My 11 year old car came in for the big 100k mainte...

My 11 year old car came in for the big 100k maintenance, but afterwards found some more problems, and since I just had it serviced with some hiccups, Hector and Maria were very accommodating and helped me take care of the new problem with discount! Thanks guys!

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Good friendly service. I have been going to Toyota...

Good friendly service. I have been going to Toyota of Sunnyvale for 17 years, first to service my previa van, then to buy a sienna van, and now to service the sienna. They make keeping a Toyota running very easy. They have a shuttle to take you where you need to go after dropping off your car for se...

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This is the 3rd car I have purchased from Sunnyval...

This is the 3rd car I have purchased from Sunnyvale Toyota. I love working with Stan W. He listens to what I have to say and then locates the car with all the specs. I want. I also really appreciate the low pressure atmosphere. I would highly recommend Sunnyvale Toyota to anyone looking to purchase ...

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I have done only the standard free service that co...

I have done only the standard free service that comes with a new car at this place. Since it is a new car, no issues were there. I once had an issue where there was some vibration, and they said that they fixed it using some bubble wraps under the dash board, but it continues to happen at 60% it's...

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Stopped in to this Toyota Dealership while visitin...

Stopped in to this Toyota Dealership while visiting family and was pleased with how pleasant (and efficient) the staff was. Thank you, Olivia and the rest of the staff, for such wonderful customer service!

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I am happy to have chosen toyota Sunnyvale for the...

I am happy to have chosen toyota Sunnyvale for the purchase of my car, for its excellent treatment and the speed with which they make the formalities, definitely the best Dealer I have met, thanks toyota Sunnyvale.

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Robert Bob Scott - Amazing to work with! Tha...

Robert Bob Scott - Amazing to work with! Thanks to Mr. Scott's tenacity, I am having my dream car built for me this very moment. Regardless of how many times i say that, I can't help but feeling like a ROCK star or a MOVIE star. All thanks to this MOST incredible sales person.

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Just bought a brand new Prius C ! Great and excell...

Just bought a brand new Prius C ! Great and excellent service with Jessica Wilson! She is very friendly,patience and honest.

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service/repair department is trustworthy, professi...

service/repair department is trustworthy, professional, but expensive compared to, say, Yarnell (independent). I don't know about TS's sales. Not all Toyota dealers are so good: Gardena and Torrance (both in Southern California) pushed unnecessary repairs and products for example locking hubcaps for...

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We have purchased/leased 3 cars from Toyota Sunnyv...

We have purchased/leased 3 cars from Toyota Sunnyvale in the past 6 yrs, that means something. They are very patient and willing to work with us on our situation and requirements. The best customer service you can find in bay area. Yuliana is super friendly and helpful. They respect your feedback an...

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Couldn't believe how clean and orderly the service...

Couldn't believe how clean and orderly the service dept. was!

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Bought a used 2012 Prius in 2017, and that experie...

Bought a used 2012 Prius in 2017, and that experience was mostly ok (as well as can be expected when buying a used car) with the biggest downside that the dealership is simply unable to accept a bank transfer for paying for the car. It's either a loan for the car (that process seems well established...

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They have a selection of beverages and toys for ki...

They have a selection of beverages and toys for kids. Also, there is a shuttle service to take you back home or work, although they do not pick you up again layer.

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Luke really did an excellent job! I got the best p...

Luke really did an excellent job! I got the best price as well as a smooth and efficient purchase experience. He provided all the information we need and even more! I feel lucky to have Luck as the dealer for my first car.
Will definitely recommend Luke to anyone who wants to buy Toyota.

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