HERE Reviews

I've had a great experience overall at Toyota Sunnyvale.

The price for my Prius in the newspaper matched what Consumer Reports said was a fair price, they had the exact model and color I was looking for, so I bought one on the spot. And I LOVE my Prius -- easily the best car I've ever owned (I've also owned a Mazda 323, Subaru Forrester, Honda Accord, and Honda Odyssey).

My experience with their service department (4 visits over the course of 16,000 miles) has been excellent. I really like that for most things I don't need to make an appointment and their service has been fast, efficient, and seemingly reasonably priced.

I went in for a crush washer for transmission fluid for an 86, parts dept hadn t heard of an 86, based on the part number after, they didn t have it in stock even though I had called in advance

Hi Toyota Sunnyvale and Hoang,

I had a great experience at Toyota Sunnyvale. I have visited showroom to buy a New Car and John Pappa a senior Sales person attended and explained about possible options for me within my constrains. Could not close the deal that very same day and to re-visit the next day but John Pappa had to leave for his vacation the very next day. Thanks to John Pappa for getting the deal to a logical conclusion.

So, I was introduced to Hoang Pham. And Hoang is really very good person I interacted with. Very Polite and great Sales Person at Toyota Sunnyvale.
Most amazing part about this gentleman is, he showed the same eagerness and willing to serve his customers even about the deal was closed. I bought RAV4 and a week later had to visit the showroom for a small cosmetic issue on my car, and have reach out Hoang to help me out.

Hoang was more then willing to help me out, he prepared all the documentation even before I reach to the showroom. It was great Experience for me.

Hoang, Thank You very much for all your support and service at Toyota Sunnyvale. All best for you.

Regards.. Raju Bathina

I have been researching a 2019 RAV4 since it first got released. I've talked with multiple sales people and all were very helpful. When it came time to purchase my vehicle, Dhanedra Shah gave outstanding customer service. Both were very patient and I felt very comfortable with my purchase. Mr.Shah walked me through all the details and gave me the best options and also helped me with the test drive and showed me everything about the car. Overall I would recommend this dealership to anyone looking for a car. This was the BEST experience I've had purchasing a vehicles. Cheers

Reliable service and personable staff. Went there because it was a top rated service dept. in Silicon Valley and I wasn't disappointed. Plus if your car is going to be there a while, there's a Lee's Sandwiches across the street and Sunnyvale Public Library is close.

I recently purchased a car at Toyota of Sunnyvale and I was helped by Albert. He made buying my new car easy and simple. Buying a new car is dreadful due to the long drawn out process. Albert made the process effortless and the staff was very helpful.

I saw many positive comments here but I did not have the same treatment. I went to the place on Sat 11/18/2017 and meet a black manager that treat me unfriendly.

Sunnyvale toyota, you just have lost a serious buyer.

Amir Kandil listened to what I had to say and went above and beyond to get a great deal for me and my family.

I got my toyota camry SE from Toyota Sunnyvale. Jenny made the whole process very smooth and informative. There is no unnecessary to and fro for bargaining. I highly recommend Toyota Sunnyvale and Jenny at Toyota Sunnyvale.

Over the busy Labor Day weekend, I purchased my first plug-in hybrid vehicle. Thankfully Stan and Dino were there to help me navigate through features of the car and patiently walk through all my options because I had no clue. Great team to work with at Toyota Sunnyvale!

Had my Camry serviced here...very happy with their service...friendly service team

Online reservation and shuttle service are great.
My service agent, Bill, was very friendly and informative.

Happy with the vehicle service here. The staff are unfailingly friendly and helpful. Did not buy my Tacoma here, but did work with the sales people early on in the process and they were customer friendly.

Got a new car Toyoya Rav4 Hybrid 2018 last weekend.

I can't thank Yoon enough for his efforts and patiences
to make the deals and transactions all done.
(despite it was very late Sunday night)

Highly recommended Yoon and this amazing Dealership to my friends and co-workers.

My wife and I drove 140 miles to this place (Sunnyvale dealership) for the hybrid Camry. Staff were so kind and accommodating, but Sabrina and Ryan stand out and are exceptional , they went up and beyond our expectations . Our test drive went well and all the discounts were amazingly good deals!
You are awesome, Sabrina!
I highly recommend these people! More power to you!

I found the service advisor friendly and effective in getting what I needed, and solving my issues quickly. Like any dealership, the cost can be higher for service.

I approached the Sales Manager of the Pre-Owned vehicles to buy an extended warranty. In the first place he was not knowledgeable on the subject. To cover that up, he was rude and insulting. The worst experience I have had with a car sales person ever.

I just sold my used Toyota Land Cruiser to Toyota Sunnyvale because I'm moving to another state and didn't want to take it with me. King, the vehicle acquisitions manager, gave me a fair price with no hassles or drama. I was in and out in about 20 minutes.

If any complaints, I would direct it to the B.A.R and the BBB.. If you pay for extended service, warranty especially on a car just purchased, it should be Toyota priority to take care of its customers. . I've contacted Corp based on some of the topics I've read.. Dealership is supposed to make you feel good when you walk in, and even better when you leave...

Kia owner, nonferrous dealing with my false promises from Toyota.

Hospitality.
No Hassles.
Good Customer Service.

Kalani was absolutely the best sales man we dealt with in my search for a Certified Used Toyota Corolla. He got me exactly what I wanted for the best possible price, he kept it completely real with me when I was looking above my budget, and I left so happy with my new certified used car!! After dealing with 10 other salesmen at other Toyota dealerships he was such a breath of fresh air! I can't thank him enough for being honest, authentic, and so very helpful!! He deserves 5 stars and beyond!

You can really rate this place based how effective and quick they resolve problems. So far have not seen one(problem)in 5 years. Therefore 5 stars.

Pathetic service. Zero transparency. Don't ever go to this dealer.

Purchase Experience:
I bought my car around 6 months ago. I was shown 2 good cars (camry) out of which i liked 1 and decided to buy the same. The price of the car was around 15k, they sold warranty and other accessories worth $400. The accessory is completely useless. They just were trying to sell their offers to me and grab more and more money from me. I wont give 3-star rating for this experience as at least they did tell me that they are selling me these things.

Service Experience:
But my biggest problem is with their service. I wanted to cancel the warranty that I had purchased. So i went to the dealer and he said i will put a cancellation request but i cannot tell how much you will get back. Only warranty company can tell the return amount. Then I called warranty company and they said only dealer can tell this. I called dealer back and then he is just trying to avoid by telling will contact you back in some time. The dealer was not ready to give me the copy of cancellation form as well. He gave the copy when I insisted on having it. I am not sure what they hiding. But there is clearly lack of transparency here. And off course not to mention, once you have paid the money, you are no more to them. They will NOT treat you as customer.

UPDATE: Google should give a -ve number as well to give feedback. This service just gets more and more pathetic. After 2 months I did not receive the warranty return so I called them. And after 2 months they told me that it did not go through just because they did not have my loan account number. This just gets worse and worse. First of all, since they only provided the loan they should have the loan account number. Assuming they dont have it because of privacy reasons, can't they just call to tell they dont have the account number? Also now they are asking me to drop by in their office because they want my signature on some paper. Well. why was that not done at the first place itself??

I brought my new car in for sealant application. Maria Castillo provided excellent customer service. She went above and beyond to help me with my specific needs. Thanks so much, Maria.

Had to wait to long for my appointment to be completed.

the sales person I deal with Hecwas really nice person and really care about me. even on his off day.

Service Department needs a lot of improve. Poor Customer Service. Update as of 6/2/2018: The Sales Department is a whole different story: "It was a great experience buying our 2018 Highlander at your dealer. Dan made the whole process super easy, he quickly accommodated our request for an appointment and at the dealer, he took all the time answering all our questions." Keep up the good work Toyota Sunnyvale!! and to the readers of this post; don't forget to support your local businesses.

bad attitude across all departments. from service ppl and shuttle driver.
Don't try their rental car services. We waited for more than 1hr to have our car ready to go. And the shuttle driver had really bad attitude. He yelled to my friend to back off his car in order to let his car go out first, without even saying hi. And this same shuttle driver dropped me off on the street in order to save his time. I will never recommend anyone to go to this dealer for services.

Toyota Sunnyvale provided a really great experience for buying my new car. No tricks, clear messages, no hidden fees, respected the quoted price, no pressure to buy or decide features or extras. I was even warned about possible tricks hidden in other dealer's prices!

Highly recommended.

My husband and I are currently going through the worst car buying experience with Toyota of Sunnyvale. If you are considering buying a car here I would take your business elsewhere. We decided a minivan was the most logical vehicle for us as we have a 2 year old and I am currently 9 months pregnant. We found a used one we liked at Toyota of S.V. We live in Aptos and made the trip over the hill to look at it. We took it for a test drive and we both liked it and agreed it had everything we needed. However, they told us they had ordered an O2 sensor for it but the van would be ready for pick up the next day. We decided to proceed with purchasing the vehicle anyway as we didn't think that would be a problem. We got all the paperwork squared away and they even said they would reimburse us to fix the fog light. We wrote them a check for the full amount and headed home with the understanding the car would be ready the following day. My husband made arrangement to get a ride to work since he works in Cupertino and was planning to swing by after work to get it. All seemed well until my husband started calling to confirm he could pick up the van. It took many attempts to get through to speak with someone and when he did they said the part had not come in and now they were waiting for another part as well. This seemed odd as there was no mention of another part being needed. I checked our account and sure enough they had already cashed our check. The following day my husband continued calling and left several voicemails with management to find out what was going on but they were all left unanswered. This continued into the next day when he finally got a hold of our sales rep who told my husband the parts still haven't come in. My husband was finally able to speak with a manager and explained the situation. The manager told my husband the vehicle was in the back because it was not ready to be on the sales lot. My husband told him that given the circumstances we may have to terminate contract. All the manager had to say to that was "well if that is your prerogative". Clearly they are not concerned with customer satisfaction. Suddenly the part magically came in and our van would be ready for pick up that day. We thought this would be the end of our ordeal but a short time later we received a call from our sales rep saying sorry it was the wrong part and they didn't know when the van would be ready. We are left feeling cheated and frustrated which is not how you want to feel after buying a vehicle. We are trying to give them our business but they have made it very clear they do not value us as customers. We did finally get a call from one manager who actually apologized but said there wasn't much he could do. He also told us the car wouldn't be ready until Tuesday, a week after we had purchased the car. This seems completely unacceptable to me and we are very disappointed with our experience. We are now wondering if the van has other issues that they weren't forthcoming about. This is the last thing we want to be dealing with as we are anticipating the arrival of our new baby.

A Japanese sales rep kindly helped me select a car, do a paperwork, and understand how to handle the car. It was really important for me because I was a newcomer here and very concerned.

Horrible service made me feel unwelcome when walking in the door bc when I asked to see a car no one really wanted to help. Felt like they had too bc i was standing for there. When I went to look at a car they called me about they asked me for an appointment....i didnt now you have to make appointments to buy a car...

I went in on Easter Sunday in 2018 and met with Billy to obtain a Highlander. The transaction for the car was very smooth and hassle-free. There was a delay in the delivery of the vehicle (10 days after). Billy gave me a loaner (still had the new car smell) to drive while waiting for the Highlander. He also kept me informed regularly about the delivery possibility. He was straight-forward with me at all time , not giving me any false hope. Thank you Billy and Toyota of Sunnyvale for the stress-free transaction.

No complications process, pretty much no price hassling and great after purchase care.

Andre Kamali really helped us with the car purchase experience. Good experience with this dealer.

Socrates was very helpful and great to work with. He was able to answer all my questions and was very friendly. He has a great personality and makes car shopping so much nicer than I've ever experienced before.

-Rebecca

Not a great place for servicing.
They park your car in such a place where it is dusty. Though you have appointment it takes lot of time( even more than 50 mins) in line to give your car. The good part is they provide free shuttle to your house.

While I'm am extremely pleased by the service we received from Rey Castillo , when we purchased a used 2012 Highlander, I've since learned that the mechanical service we were shown that were preformed on the car prior to our purchase was false.

I just took the car in yesterday for what should have been a standard oil change (to my trusty mechanic), the first required sine purchasing the car 4 months ago and walked away with over $1000 in service fees, because the car apparently hadn't had anything done to it or was missing key mechanical parts.

I will never take my car back to the Sunnyvale Auto Service department. Sadly, neither them or the sales team can be trusted.

I love how I was able to understand the car and the many ways I can finance to pay the car. Also the sales who helped us, Fiona was very polite and patient on helping us choose the car that was right for us.

Great experience Josh Gunter was funny and great to work with

Bought 2 2011 venza's here for my wife and myself and have been coming to the dealer for service ever since.
Very happy with the customer service Toyota Sunnyvale provides.

Been here for ever. Sunnyvale auto strip is nice because it is compact and easy to browse. I prefer Sunnyvale to Stevens Creek and have bought my last 3 cars here (not Toyota's but I've looked). I've found the prices lower and easier to negotiate.

Had a very good experience with the sales team. They did everything possible to make my experience great. The sales person Billy went extra mile to make sure I test drove the cars that I had in mind and gave his recommendations which made my selection of car easier. Even after the sales he checked with me if everything was alright and helped me with all my queries. The other people with whom i interacted were we great at their job.

I went to pick up my car after a minor repair and waited for 30 min to get it driven to me. There was no line at that time of the evening, that's why they forgot that I was there waiting.

Scam post some vehicle on their page and most of the other website, but when you come over to see. You won't find what you're looking for. The price and cars will look different from what you see. Be aware of sweat talking.

The manager Mr Dhanendra Shah was very helpful & very insightful.

The worst service and there is no customer service that is bilingual

Actually, I don't like Toyota at all, and their service, they couldn't find problem in my car.

I cannot say enough about Albert. He is simply AWESOME! His professional service and kindness played a very important role in us making the decision to purchase. We made several visits; the whole process was exceptional, from first visit narrowing down the car model, to selecting the trim, test driving, picking the color and finally taking delivery of the car. Albert has always been very patient, responsible and knowledgeable. It is one of the best customer service we have ever received.

We visited a bunch of dealerships and when you have that comparison, thats when you feel the most grateful to have Albert as your guy to assist you with the whole process. Truly remarkable and professional service! Would recommend!

I only take my cars for service in this dealership. Service is great and fast. Never had a complaint.

Efficient, delivered to me earlier than promised, friendly service. Some tables for those who work while waiting would be helpful.

Bought a used car there. Not honest. Care less about customer satisfaction.

Amir made my buying experience easy. All I had to do was ask for quotes through the Kelley Blue Book site. No other dealer would match his price.

I come to Toyota Sunnyvale not because we bought our car here for. Great price but also due to their service advisor Millis. He s been very helpful, provides a detailed description of the problem and advises on what can result if the issue is not addressed instead of insisting that the repair SHOULD be done. Leaves up to me to decide to make the choice.
Just because of advisors like him I do not mind paying the dealer cost for right repairs and would be my #1 choice for the next Toyota purchase.

I really liked the Sales person (Bobby's) ability to understand my personal needs for a vehicle and and work with me long time in order to get a great deal on the vehicle of my choice.
He is a rockstar and definitely needs to be promoted and given a raise!!!

The service in Toyota Sunnyvale is great. I eventually bought a new car there. The salesman Beethoven is so nice!!!!!

Super long wait - 35 minutes+ - at the service center despite taking an appointment over the phone. They just make you sit around in the car even though they have all the details on record. The process can definitely be improved; will be good to see them respect the customer's time. 35 minutes+ wait is not acceptable for just dropping off the car!

I bought a used Corolla during July 4 weekend. Junemarie was the salesperson who helped me with the purchase. To put it in a word, she was great! She was professional and patient in answering my questions. When I went to the dealer, I had a few other options in mind apart from this car. She made sure I got to see all of them including one which was yet to be reconditioned. Once I decided to buy it and pick it up a couple of days later, she followed up with me and got the detailing done again before I took it out. So, when I finally took it out it felt like getting a new car. The wait times were less and all the employees I dealt with were professional. There were, of course, instances where they tried to sell me an extra warranty or insurance etc. but they were not imposing. Negotiation was smooth. Though I did not get a detailed reconditioning report I had asked for, the usual multi-point inspection and servicing was performed as mentioned on carfax. Overall, it was a satisfying car buying experience for me and I would recommend this dealership if you plan to buy a good used car!

It was great to work with Omid and Fernando in purchasing a vehicle answered all the questions i had and both of them made it as painless as possible. Took time to walk us through the used car lot to find a car that was within our price range and had a great amount of features that were to our liking! Thanks again!!

I walked into the dealership having no concrete plans to buy a car, I just wanted to look at a couple of Honda Civics I'd seen online. James Tran greeted me immediately and showed me to the cars I was interested in. He was enthusiastic without being pushy, and talked me into taking the one I was eyeing on a test drive. I fell in love, and was soon signing the paperwork to make her mine. Throughout the process, I worked with Marco Mora in finance and have nothing but great things to say about him. As a first-time buyer, I was a little nervous, but everything was explained to me clearly and I never felt talked down to or taken advantage of. The "hasslefree" motto is taken to heart here, and I would definitely recommend this place for first-time car buyers like myself.

This is the 3rd car I bought here in 2 year. Love the place and experience workers...Thanks..

I've been a customer for 9 years, great people and great service!

Bought a new Highlander Hybrid in 2012 and have been getting it serviced at Toyota Sunnyvale ever since. They always do great work, they are efficient and thorough and their service managers (stationed on the left side as you drive into the garage) are always great to work with. Every single one of them makes you feel like you are a special customer, they are helpful, knowledgeable and really customer focused. Toyota's are superb anyway. These guys help to keep our cars that way.

Do NOT buy a car from this dealership ESPECIALLY if you live out of state!
I purchased what I thought was a great deal. That's because I lived out of state and could not actually see or test drive the car. I trusted the sales associate to be honest and truthful. What I got was a bunch of lies. From the pictures, the car looked ok. The ad promised everything was in working condition and the car went through a 119 point inspection.. Well if it did, they ignored the fact that the car was not up to par at all! They did nothing but slap some lipstick on a lemon and sell it to someone who couldn't test drive it knowing there's no way I would have bought the car.
You should be ashamed of yourself Sunnyvale Toyota!

We felt that people working at Toyota Sunnyvale actually care about the customer. Luke, was very patient and understanding with all the questions I had and during the test drives.

I just picked up the phone only to listen to a robocall from this dealership. This is illegal in California. If you have also received a robocall from this dealership, remember to file the appropriate complaints.

As for value, they have a buy three get one for a dollar deal on their tires, but they carry poor quality overpriced tires. You can get better tires elsewhere at a lower total cost. (If you have a Prius, I recommend Continental ProContact EcoPlus tires. The warranty is twice as long as the Goodyear Integrity tires carried by this dealership, its rating is twice as high on Consumer Reports, and you'll save yourself almost $100 when buying a full set.)

EDIT: Toyota Sunnyvale posted a response on July 1 saying that they will follow California laws. I received another robocall on July 21. Sleazy.

My family has been buying cars from Toyota of Sunnyvale since the early 80's and they've always been helpful, easy to complete a deal, and their service is the tops. We just bought a 2020 Prius Prime from them. Bobby and Sean made it all very straightforward and easy during these difficult times. We did it all by phone and texting. They got us what we wanted with all the options and at a good price. In addition, they took our 2005 Prius trade in and made the whole transaction very smooth and simple. Bobby drove the car up to San Francisco and picked up the older Prius while social distancing and keeping everything safe and sanitary. Thanks guys

As many know, finding the perfect vehicle at a great deal can be a tough process. Dan Fuller helped me with just that! Probably my best experience at a dealership thus far. I didn't feel pressured into anything and everything was explained very well. I walked out of there with not only the truck of my dreams, but more knowledge about the truck than I knew Haha. Dan you're the man! Thanks again, Mel N.

Dan is the dealer of my purchase, he is very attentive and responses to my emails promptly. He provided all the information I need to make my decision. He also has exceptional customer services, even though we closed our deal very late at night, he was still there making sure we were taken care of, and with a smile! Even after we had purchased the car, he still provides excellent services answering our questions. Sean is the finance guy we talked to, again, excellent service and patience when explaining to us our options, without being pushy. I truly appreciate this kind of outstanding service from this dealership. I am very pleased with my overall car purchase experience and will no doubt recommend to my friends in the future.

Always a good experience at this dealership. Prices for service are high, as they are at any dealership, but I know I am getting great service. I have been going here for service for over 15 years. My last car, a prius, was purchased here.

Very very slow all service. I arrived at 10 am in the morning. I waited 5 hour but my car is it not done

Came for an oil change, then was informed about a recall. Great, let's get it fixed. It will take 5-6 hours! I tell them I'm on my own with my 4 year old and ask what we can do to pass the time. There was no mention of the shuttle service that would take us home. I eventually get signed up for a ride home (after a friend informed me about it as an option and I drag the info out of another employee) and am on an hour and counting waiting for this "convenience". How is this not automatically offered when they tell you at check in that it will be 2+ hours?! Better review with better customer service.

The saleperson (Shah) is friendly and not aggressive. They are patient to introduce you cars and arrange test drive.

The sales manager assistant was very trustful and helpful during the process....

Fiona and Wilson offered us great price and excellent service. Will definitely refer my friends to this dealership again.

Original situation: Bad business. Come in, test drive and the sale guy didn't want to sell the car with the price he quoted me through email. He said it was a mistake. How convenient! This dealer loses our business forever.

Retification from the dealer: Bill, the manager, has reached out to me personally the same day to work out the deal within our budget, which was still a bit higher than the price I got quoted for. Next day we came in and was helped by Jorge and Charles, the two staffs there. Both were very friendly and efficient to help us get the car we want at the price we hoped for. Thank you for all three to help bring back my trust to the business to do the right things. Mistakes do happen but please do have staffs communicated as quickly as possible and offered rectification right there and then. It has been a bumpy ride for us but we've got what we want and we're happy now. Thank you again!!!!!

Not going to sugarcoat it--the car buying process is not fun for me and to be honest I was ready to give up a couple times just because I didn't want to deal with it anymore. We worked with Bobby the entire time and because of his persistent--yet kind customer service skills--we bought a car! I preferred to talk through email and Bobby respected that until it got close to the end of the negotiating process. If I ever plan to buy a car again from Toyota, I'll definitely come back to work with Bobby at Toyota Sunny!

I had purchased a used vehicle in April. They told me that they had done a 120 point inspection and have serviced the car thoroughly.
Now 6 months down the line now I have a car that is not drivable. I have take the car to a service center and they handed me 4000$ expenses bill for the service and get my car back to working shape.
They also tricked me into purchasing an extended warranty and had specifically told me that it would cover for maintenance as well which turned out not to be true.
I would not recommend this place for anyone.

Charles was very nice to us, was well aware of the vehicle features and explained these properly.

We bought a new car and traded in an old car at Toyota Sunnyvale last year. They took care of everything and also got us a very good financing deal. We just walked in with our old car and walked out with our new car within about 2 hours.

The only complaint I have is we got a ticket one month after we traded in our old car. Eventually it turned out Toyota submitted the release of liability docs to DMV but DMV was in high workload and hadn't processed that.

So overall, my experience at Toyota Sunnyvale is great. Sales representative Jenny is very patient.