Chris Bickel

Review of HERE

Hands down the worst customer service from the Ser...

Hands down the worst customer service from the Service Department possible.

Are you planning to make an appointment for service at Toyota Sunnyvale? Don't bother.

After waiting over 2 hours after my scheduled appointment, I was told by Bill Moody, my appointment gave me a little priority over customers that come by for drop in service. According to Bill Moody, any scheduled appointment means work may not begin for up to 3 hours afterwards.

Due to a mistake/negligence by Service Advisor Christopher Penn, due to lack of attention to details, I was told I could have waited another 2-3 hours , if I hadn't personally checked up on my vehicle's service status.

Are you kidding me?

Why bother making an appointment at all?

After receiving the statements of just how important is to maintain the service schedule of my new vehicle, from Charles Wallace, Service and Parts Director, I receive a loaner vehicle with the "Maintenance Required" lit on the dash.

Now I am stuck without my vehicle and driving a vehicle that violates the advice of the Toyota Sunnyvale Service and Parts Director.

How ironic... :(

If I could, I would give Toyota Sunnyvale a 0 star rating.