Trevor West

Review of HERE

Our experience at Toyota Sunnyvale was wonderful. ...

Our experience at Toyota Sunnyvale was wonderful. We were looking for a used car for our daughter and had visited several used car dealerships. One Saturday, we went to Toyota Sunnyvale there was no high pressure sales or upselling. Eric Brillhart, Direct Sales Manager, introduced himself, stated that he was there if we wanted to test out a car or had questions and walked away. We stopped Eric and asked him some questions and explained what we were looking for. Eric showed us several cars that met our criteria. When my daughter got off work we went back to Toyota Sunnyvale and Eric showed her several cars she could afford and never tried to talk her into a car out of her price range. With Eric s help we found my daughter the right car for her. After filling out the paperwork, Eric left us in the capable hands of Ken Costa, Financial Services Manager. Ken walked us through all the finance paperwork explaining anything we weren t clear on. Ken even warned us that there was something off about our pre-approved loan through our credit union and they might not honor the loan. That Monday, Ken called and said that the credit union was rejecting our pre-approved loan because the car was over 10 years old and had over 100,000 miles. Our credit union never mentioned any restrictions even when we said we were looking for cars that were in the 2002-2004 year range. Ken told us not to worry that he understood what we could afford and what we needed in a loan. Ken offered to reach out to some of his contacts at banks see what kind of loan he could get us. I called the credit union. The credit union admitted the mistake was theirs and after the manager made a few phone calls, they said they could still give us a loan, but at a higher interest rate. In the end we ended up with the same loan terms and interest rate we were originally approved for at the credit union through a bank Ken found for us. Our experience at Toyota Sunnyvale couldn t have been better. I would recommend Toyota Sunnyvale to anyone looking for a used car. I know when I need another car I will be going back to them.