Greg Smith

Review of HERE

Bought a used 2012 Prius in 2017, and that experie...

Bought a used 2012 Prius in 2017, and that experience was mostly ok (as well as can be expected when buying a used car) with the biggest downside that the dealership is simply unable to accept a bank transfer for paying for the car. It's either a loan for the car (that process seems well established) or a paper check.

However, service is lacking and - as far as we can tell - overpriced. The whole service department is optimized for throughput and getting through as many customers per day as possible, and not really for quality. In terms of price, one example point from this month is that replacing a 12V battery (a 5-10 minute job) costs 200$ in labor costs alone.