I bought my car at this dealership 8 years ago, wi...

I bought my car at this dealership 8 years ago, with a very good experience. Unfortunately my new experience with the recall/service department was very sub-par.

I received a recall notice and called to schedule an appointment. Unfortunately the phone call turned into a 20-minute ordeal, which mostly consisted of waiting on hold. The recall appointment time slot is also only between 8 and 10am in the morning, which means i will have to battle through traffic to get to the dealership.

I also asked the rep to look into an unrelated service issue (wheel bearing noise). He said that he is in recall department, and not service, and i will have to speak to other person. After transferring my call, the dealership phone system dropped the connection. I dialed the service line directly, spent another 5 minutes on hold, just to get to a voice mail prompt.