Sougata Chaudhuri

Review of HERE

Absolutely terrible service:

Absolutely terrible service:
I recently went to get a low tire pressure issue checked at the service shop. The tires were pretty new, on a Toyota Camry which was only 4 months old.
After 4 hours, I got a call from the shop saying that that were was a nail in the (side bar ?) of one of the tires, and the whole tire needs to be replaced at a cost of 180$. I was quite shocked to hear how a brand new tire can be damaged to such an extent, but since I was being pressed to authorize the tire replacement, and I need the car for commute, I gave them permission. Of course I was under the impression that the old tire will be retained.
Once I went to pick up my car and asked the service person to show me the tire, he just mentioned that he had disposed off the tire, throwing it into a dump of 100 or more tires. So not only did I pay to get a brand new tire replaced, I had no way of even checking my old tire.
The whole thing smelt of a complete scam to me. How can a new tire be so damaged by a nail that it had to be thrown away? Why would the shop throw away the old tire without my permission? Who gave them the authority to do that? When I asked, the service guy said that I should have asked them to retain the tire. Why? Why do I have to tell them to retain a tire of my car, and how can the shop be authorized to dispose of a car's part without asking the owner? Even if I wanted to make a claim with the tire insurance company, I could not since they need to see the tire to verify. How can a service shop not know that?
Seriously what kind of service is being provided in such a outwardly glitzy shop?