Jinwei Yuan

Review of HERE

What a terrible experience!!!! So greedy!!!! Is th...

What a terrible experience!!!! So greedy!!!! Is this one of the options that you get money from your costumer that to break their car and then ask them for money to repare!!

I dropped off my car (2004 black Corolla) to Toyota Sunnyvale at 11am on 17 Nov for just "oil and filter change" and picked up the car at 12pm on 18 Nov. When I pick up my car, I find some new problems (that wasn't there before for sure) in the left front door. The window of the door happens to be loose and move back-forward when I close it. And the window wrapper is obviously broken compared to before.

Then I talked to the "manager" there, he told me that I have to pay for ~$190 to figure out the reason causes this problem. aha, that sounds unreasonable to me. Should this be the responsibility of your department to take care of a customer's vehicle when it is in your service place? what if the car is stolen then? I cannot believe the first thing that "manager" did is asking me for $money$, but not a good attitude to find out what causes this problem and how to fix it!

This was my first time to be so angry and loudly spoke out the F word, not because the problem itself, but the way and the attitude from that "manager" to handle this issue. Is this because it's just a 2004 year car? so it should be treated like this? What a joke there in your invoice page says that "CUSTOMER SATISFACTION IS OUR #1 GOAL"!!