Been a customer for over 10 years, then this year it all went downhill. First, they messed up my appointment for an emerald advance review and had me wait for almost 2 hours. Then, the employee submitted my info with the wrong info causing a delay in processing. Then it took 48 hours to get reset be...
This kid Raymend Emmanuel, he is so arrogena, we have paid them 285 USD for filing our taxes, man he is like a little kid, he just wants to talk doesn't wants to listen, my wife has been their Clint from last two years but this year it all went down like a rain. Man he was high, he was talking to hi...
Such a professional environment with friendly people and excellent service!
My tax preparer Debbie Ferguson in Edinburgh, IN has been a phenomenal tax preparer for me for the past 5+years. The H & R Block Company is a disgrace. They double charged my credit card on their website when I was trying to get to review my return that had been prepared in another state. I found...
Great people, love the architecture and art. Lots of open space. The food court is great, healthy options.
Strictly for their parking. Used to be a good place to park after hours and on weekends to catch a movie. They've recently jacked up their rates. One downtown movie theater validates for parking, which used to make it free on Sundays. Now it's posted at $3, which is not great but at least it's accep...
We had a horrible experience with H&R Block's online tax service. We caught multiple mistakes made by the "tax pro" and it took days of talking in circles to get the issues resolved. Further, we encountered issues with the website when trying to finally sign our return. When we called customer se...
to whon it may concern ,we have filed our taxes with H&R block for many years and never had a problem until this year we get a letter from the IRS for our 2011 taxes . they tell us that we have to pay the IRS $1992.00 all do to one of your employee not imputing unemployeement in, and since we did no...
Terrible, they have done my return twice with the IRS and still wrong. We are working in it again. Now I owe money. They missed documents. I paid for piece of mind. It's my fault. I New they were wrong on the 1st return show Beverly and she would not listen. Paid my taxes $1,100. Took it to ...
Used to be a five star rating. I am a retired Military Vet after 40 years and could file my taxes with H&R for free no matter what the case was, owning home or homes, investments or anything. This year I paid 24.99 so I would have audit backup. Also everytime I ran into a question the software wo...
Tiffany Warren was very friendly and knowledgeable. I would recommend!
Used their online tax preparation service for the last couple years. Very easy to use and is actually free, unlike TurboTax.
We filed an extension in April at the Dawsonville, Georgia and we are now told the office LOST our file! All our documents are gone. EVERYTHING. We went to the Thompson Bridge location to attempt to finish filing our taxes and when we walked in an employee was on the phone with someone explaining to...
They do NOT stand behind the program even though they have a guarantee. Do not use their online program - you will still end up having to go to an office to fix their mistakes.
I am a tax preparer for 8 years. I've seen all the problems that people say they have. If you want to make H&R great again, here is what i'm hearing.
Prices to high. No one to greet you at the door.
First of all i'm just a regular person that loves doing taxes.
When you have your taxes done alway...
DO NOT USE THIS COMPANY!!!! THEY TAKE YOUR MONEY AND DONT PROVIDE ACCURATE SERVICE. I was told by Blockheads I would be getting a refund of $5k, It turns out I owe the IRS $695. I have been given the run around, customer service is from random call centers not Block employees. NEVER AGAIN
my refund was aproved for $2356 h&r fees $239.75 but i am only getting back $2081.30 H&R block is steeling my money
Louis Johnson is the best! He prepared amended tax returns for my last years federal and state returns. He's been in the biz for a long while can pretty much be described as a tax genie! Very professional, very deliberate, and I will totally be going back to him if I have any issues with my taxes go...
Avoid H&R Block if you can. They do not stand behind their work at the local office. After admitting that their preparer made a mistake, they told us we were "out of luck" about paying additional taxes because we did not buy the special insurance they tried to sell us. Scam from a financially failin...
I had my tax return done by H&R block ....They Messed it up and now I am trying to straighten it out with a Regional Manager that doesn't respond to his agents request for direction on how to solve my problem.....It's all on them ....all the information they requested was correct on our end..... the...
Great place! Excellent Tax company HQ. Good eats at the public Cafe.
I have been a user of the H&R Block Deluxe software tax preparation software for 5 years. I have been generally happy with the accuracy and flexibility of the software. HOWEVER, this year I have experience very poor quality support for their software as highlighted by the following 2 points:
1...
They put wrong check number in the account and did nothing about it never going back
I can only scratch the surface of how incompetent and unprofessional H & R Block are both on a regional and national level. They are impossible to deal with, you are passed around each department. I have tried several times to speak with the manager at the regional office. Initially his office staff...
Would give it a lower rating if possible. DO NOT USE THEIR EMERALD CARD SERVICES, IF FRAUD HAPPENS YOU'RE NOT PROTECTED!! THEY DO NOT DO FRAUD INVESTIGATIONS THEY GUESS. I'VE CALLED THE MERCHANT THE PURCHASES HAVE BEEN MADE THROUGH AND THEY SAID THEY WILL GIVE ME THE MONEY BACK BECAUSE IT IS FRAUD B...
We've been using H&R Block for a few years now. This year we were referred to using the File Federal Online for free since we only have the standard 1040 to file and can avoid additional charges for the extra w2's (suggested by a tax expert). We filed our taxes on 6/16/2020 and expected some delay d...
The one Me and my wife went to was a kennel with a big dog running around the office and then she does not tell us theres a 40.00 dollar fee to have it taken out of your refund and when I get home is when I find out so I take a check back in for the fee and the gril there calls my wife and says its ...
Case #1192428. I went to an H&R Block 1 year ago in Glenwood Springs, CO and my taxes were so badly messed up the manager offered me a $200 credit for this year. I moved to Atlanta and my credit could not be honored because of my new location. This to me is not acceptable. When you want to return a ...
This was the best service provided to meet up to the new year
Was horrible last year much better with the advance loan this year I was denied but approved last year I don't understand
For the second year in a row, I have additional pending charges. I should be charged $21.15 ONE time, not FOUR. So now I get to wait three days for the $63.45 to "drop off" is what I was told. This is evidently an issue with your e-filing service, and needs immediate attention. I will not use this t...
I did our taxes last year online. This year I had to reset my password, it takes 5 to 24 hr for a security number, to reset your password, but the system has timed out, I had to start over and over. So I called they found my account but couldn t help me. Then I called again, they didn t find my acco...
Horrible experience. The appointments will be delayed by 10-15 minutes which we can understand, but after the H&R block team
start's preparing the tax document the real story begins.
1) They keep searching on their desktop for 5-10 minutes to open the Tax Application, which keeps logging off aft...
I paid extra for the HR Block Tax Identity Shield. When you try to update your account information, instead of simple Check Boxes they have those silly sliding buttons that seem to work backwards - "ON" seems to be "OFF", VERY CONFUSING and no where on any HR Block website does there seem to be a wa...
I have to put my social security # online to verify my account! That is so wrong! H&R claims it is very on likely that someone could hack into there site. If they can hack Hillary's account they can hack H&R blocks!
BEWARE to anyone using their Emerald Advance! They are denying people who have been approved in previous years, and refuse to elaborate farther than saying it is due to "income". When I tried to speak to someone about it, I was told that the "bank" makes the decisions and it is impossible to talk ...
I was given the wrong tax documents when I had my taxes done. I was given 2013 Estimated Tax Forms instead of tax forms for the year 2014. I have wasted hours on the phone trying to get someone to send me the right forms. My local office is closed until January of 2015. Try explaining to the IRS ...