Terrible, they have done my return twice with the ...

Terrible, they have done my return twice with the IRS and still wrong. We are working in it again. Now I owe money. They missed documents. I paid for piece of mind. It's my fault. I New they were wrong on the 1st return show Beverly and she would not listen. Paid my taxes $1,100. Took it to another office they claimed to fix it. I got back $2,200. Then I find out they both missed forms. Not my fault! Can I talk to anyone! NO!!!!