We've been using H&R Block for a few years now. Th...

We've been using H&R Block for a few years now. This year we were referred to using the File Federal Online for free since we only have the standard 1040 to file and can avoid additional charges for the extra w2's (suggested by a tax expert). We filed our taxes on 6/16/2020 and expected some delay due to the pandemic and all the other government issues going on. We received notice that our taxes had be filed electronically and even a statement that there may be an extra week or two for processing and expected return. Fast forward to 8/10/2020 we had yet to receive our tax return, after some digging into it turns out that H&R Block has not submitted it even though I have documentation stating that it had. So now I have been reaching out the H&R block who has informed me on 2 separate occasions that they would reach back out to me. I have spent hours now sitting in multiple hold queues and waiting for call backs that do not happen. One person told me to mail in my taxes, another has informed me to start over and do the online again. The only answer I have received is that it is stuck in their server.