I have been a user of the H&R Block Deluxe softwa...

I have been a user of the H&R Block Deluxe software tax preparation software for 5 years. I have been generally happy with the accuracy and flexibility of the software. HOWEVER, this year I have experience very poor quality support for their software as highlighted by the following 2 points:

1. Software "Help Center - Chat for Support". Per HR Block software, the chat facility is available 7:00 a.m. to 7:00 pm. daily M-F. I entered the chat window on June 29th at 8:30 a.m. The virtual agent continually responded "We re sorry we missed you! Chat is currently closed. To see our current business hours, please search support hours in Help". It was impossible to contact a live agent.

2. On the web, the HR support sites were all focused on on-line tax preparation support. After going in "circles" via software links, it was impossible to easily find a site that was just focused on tax software. How about providing a support community that is not on Facebook for those who do not like to use Facebook.

George, CPA