I did our taxes last year online. This year I had ...

I did our taxes last year online. This year I had to reset my password, it takes 5 to 24 hr for a security number, to reset your password, but the system has timed out, I had to start over and over. So I called they found my account but couldn t help me. Then I called again, they didn t find my account, then I tried to reset my account again manually, the system is saying I don t have any account. ? 2015, 2016, 2017. Is there anyone who can help me? Are we living in a world of likes and friends and not customers service. When a company doesn t respond it means they don t care. I don t see one response from this company.