BEWARE to anyone using their Emerald Advance! The...

BEWARE to anyone using their Emerald Advance! They are denying people who have been approved in previous years, and refuse to elaborate farther than saying it is due to "income". When I tried to speak to someone about it, I was told that the "bank" makes the decisions and it is impossible to talk to them. I requested the terms and conditions showing the stipulations to qualify, and was told someone will call me in 24 hours. Well it's been well over 24 hours and no call! When I expressed my concerns on Facebook they promptly blocked me from accessing their Facebook page. I was not rude, aggressive, or harassing, just trying to warn others before they had an unnecessary credit report hit, as they would probably be denied as well. I have done business with H&R Block for over 10 years, and this has ended that! Shame on H&R Block for treating their customers so horribly, you won't have many customers left if it keeps up! I will say that the tax preparer at the office I went to was VERY nice and it's unfortunate that I won't be able to have her do my taxes.