Case #1192428. I went to an H&R Block 1 year ago i...

Case #1192428. I went to an H&R Block 1 year ago in Glenwood Springs, CO and my taxes were so badly messed up the manager offered me a $200 credit for this year. I moved to Atlanta and my credit could not be honored because of my new location. This to me is not acceptable. When you want to return a clothing item to a store do you have to go back to the exact location that you purchased it from? I can not help that I moved but the credit should still be upheld to a loyal customer. It has been 5 months of an open case and I keep having to call to check. Today Megan told me things were slow bc it is not tax season which I then had to remind her that I started the complaint during tax season. I asked Megan if I could escalate to a manager and apparently she is as high as my complaint will go because she let me know that it is not beneficial for someone to look at a franchise complaint. Wow they sure have a way to keep the H&R Block name in good standing. If franchises can do whatever they like that is pretty scary!