Horrible experience. The appointments will be dela...

Horrible experience. The appointments will be delayed by 10-15 minutes which we can understand, but after the H&R block team
start's preparing the tax document the real story begins.

1) They keep searching on their desktop for 5-10 minutes to open the Tax Application, which keeps logging off after sometime and every time you have to see the they type letter by letter and belive me it gets frustated to see
2) They have no idea how to file ITIN, they keep checking with their colleagues, other people will come and ask so be prepared to repeat the same thing 3-5 times
3) After you get the ITIN, don't be relaxed they don't have a clue whats has to be done, same story will be repeated.
4) Be prepared to know about everything, because the H&R block team will ask basic questions, they can't even read the tax return form which you have filled.

I can go on and on

And finally take the appointment for 180 minutes, 60 minutes I bet all they do is arrange the documents in a proper order and ask you a simple question, do you have to leave now?