Edge Imaging rip off for graduation photos!
Less than 6 months ago I bought a packing consisting of two 5x7’s, four 4x4 and eight 2.5x3.5 grade12 school photos that cost $35 + tax.
I had to pay $35 just for my child to just sit for graduations photos! Now I get the images and the packages are hig...
Rip off should be reported and closed.
Will be filing complaint tomorrow.
Parents should boycott them.
Charging $42 two 5 x7 graduation pictures with same boring background it’s ridiculous.
PRINTS 5 x 7 cost $0.39 each so total of $0.78+ tax
YOU CHARGE $42 🤮🤮🤮
SHAME ON YOU
Poor photography. Looks like the photographers are not trained to take school photos/kids pictures. Maybe the photo session was taken in a rush and without instructions for the students. Customer service is very poor too. There is so much to improve in their photography....
My son looks good in the pictures but the crappy backgrounds and stupid poses make it these photos not useable. You think they would have more professional photos. Why would you want a graduation photo with large Colosseum pillars in the background. Like it looks so fake and cheesy. Out of 11 poses ...
Every year my kids photos look the same because of the same position/pose these photographer put the children in, and the limited background is annoying.. Please do better next year 2024.
Excellent photographer, Julia, so pleasant and wonderful customer support with Manager Aaron Johnson. All questions are answered right away, and they take every opportunity to be sure all parents and staff are happy.
Voiced my issues with the company here on google reviews after being unsuccessful multiple times over the phone.
They contacted me in no time and offered an excellent solution.
Thank you so much, happy we were finally able to figure something out together.
If you get these people for school-photos, beware - the upfront fee of $30 is only the start of payment! They'll want a lot more money after the photo shoot, and you can get charged over $100 in total just to receive a few photos. What a rip off!
no just NOOO this is ruining my life at school somebody help me
Very expensive with limited backgrounds! Only one pose with an ugly royal blue background. $15 for 1 8x10! This year I am very disappointed with my son's school photo. They don't even provide a free class photo. Lifetouch School Portraits are so much better and cheaper!
Update 2019: I still find ...
Beside always been too expensive. They take only 1 pose from high schools so you better like it and to make things worse now they don't deliver there pictures to the high schools, so or you pay a least $50 in orders or you pay the delivery. They have the monopoly with all the schools but they still ...
Horrible pics and service! Every year the pics take forever to come and they look like they rushed through taking the pics. This year for grad pics I was mortified with the ones they took. Not to mention they say 4-6 weeks for delivery and we are now on week 7 and still no pics. Customer service...
Edge Imaging took our son s graduation pictures. The art work was awesome. They truly captured the moment and we will enjoy these pictures for years to come. They also have an outstanding customer service. Very very satisfied.
Peter and his crew were amazing! Everything was set-up and ready to go for our registration day. The students loved the new student cards! As the Library Technician, I was so pleased to see that the cards worked for students to sign out library books! It was a great two days!
I can't access my photos so this website was very unhelpful
As of 2019 there are wallet sized photos (1.5x2.5) with only 1 package!! They only have the 'jumbo wallet' 2.5x3.5 with all the others. I have a frame that has every school year photo and it takes normal wallet size. So I'm short 1 Gr. 12 photo. Also no ability to just order a sheet of normal w...
Got my kid's pictures just in time to send them out with our Christmas cards. They look awesome! Thank you SO much!!
Hi Erica - thank you for your response - however i did call this morning and i did speak with someone who told me i didn't have the option to do it online after i see the proofs and she wasn't very helpful or interested in assisting hence my comment on the no customer satisfaction. Also one of my da...
I contacted Edge Imaging on a few occasions over the past few months to locate and order school pictures (from 2009 to 2018) for my children which I didn t order when I received the proofs. Every time I called staff was pleasant and my request was handled professionally, regardless of whom I ended...
4 times trying to contact through website - circle of death
email not recognized by gmail/board email
The Edge Imaging staff are always very polite and professional.
Our photo day runs smoothly and on time.
We know well ahead of time our photo days, retake days and photo days as well for the following year.
Customer service staff are always very receptive and accommodating to any problems we may ...
Once your child hits High School, they only take one shot. You don't even have the option to choose different backgrounds. I was told that they only take 1 shot because the students are more interested in getting their ID Card for school. We as parents or grand parents want those memories. Your Firs...
I was at the location for my 17 year old daughters photos and was not permitted to see the photos that I was paying for. Instead the photographer had my daughter pick the pictures when I was standing right there. Makes no sense to me that I wouldn't be permitted to decide what shots I wanted when my...
After a frustrating and long wait to get in touch with the customer service team I did get excellent customer service help. They took my order and it was easy to do on the phone. Thanks for that help and for letting me get the images I wanted.
My first time ordering this type of school pictures (Sibling pictures) and the pictures came out great, there was just one minor problem with the names. I called customer service and they rectified it for me wonderful service.
A rip off for graduation photos. I received several spam mails on ordering bulk photos and a promo to go with it, but never one email or info in the mail saying the timeline for ordering to school to save on shipping. They charge you 10 bucks to ship 1 photo from burlington. This is just the photo a...
Our school has been using Edge Imaging, a Canadian company for our school photos for many years now. We are very happy with our working relationship with this company and our rep Holly. Our yearbook looks amazing each year and the students have the opportunity to learn the software to create colour...
They sent me someone else's order, this means they have sent my order to someone else. This is not acceptable, as it is invasion of privacy. Poor customer service.
VERY TRICKY WITH ONLINE PRICE AND SHIPPING.LIMITED OPTION ON SCHOOL PACKAGE.DEFINITELY OVER PRICED
Great Group of Professionals! We had over 500 kids out on the field in one night, it ran incredibly smooth, on time, no issues. The photographers are pleasant, organized and profession. We have worked with this Awesome Group for two years now. The Quality of their Customer Care is exceptional, an...
Photographer clearly was looking to get the job done quick. I ve done this job before, there s no excuse why you can t re take the photo besides you were being rushed to finish. Actually provide the service you re contracted for or don t.
Photos from these school companies are already a rip off f...
Terrible website with clunky and poorly designed user interface for ordering online. Doesn't seem to work well with Firefox. Edge Imaging won't "ship free to school" where I live so we're being charged an additional $12.00 to have our son's photos shipped. My daughter's photos were shipped "free to ...
I am very impressed with the customer service at Edge Imaging! There was an error made in the retouching of my order so I called and explained the issues and they fixed it the same day and had the reprints delivered to my home in 2 days and without any added fees! The photos are now perfect. I reall...
As a school secretary, I have had the chance to work with Edge Imaging several times, specifically with Andy Krampitz. I have found him to be very helpful in answering my questions and helping out when necessary. As a parent, I have also been thankful for the customer service I have received when ...
Just finished dealing with the folks at Edge, great customer service, very efficient and a great product. My parents have purchased my school photos from them for years, now that I am grown up (and thanks to Edge I can see all of my school photos through the years) I will be happy to deal with them ...
I think your pictures are extremely expensive. I think your company takes advantage of the fact that every parent wants a graduation photo of their child. Therefore, you have no choice but to spend $50 for 1 picture! Unreal! $37 for an 8x10 photo plus tax and shipping.
Oh sorry, I forgot the sittin...
The worst company ever. You can't rely on them !!!! Had them at my school, and didn't even let me view the picture myself ! Rude, unprofessional, and they don't care how you look!!! They've become cheaper through out the years and ONLY take one picture per student. Disappointed, and will never ord...
For the jacked up price and only having 1 pose this year is disgusting. My child first photo in jk had his head down and suit were so crippled up. I'm disappointed in the experience this photogapher had, I'm also speaking of 3 other schools my kids attend where photos and only 1 pose is appalling. R...
I recently received notice that Spring/Sibling photos would be happening at my children's school and unfortunately it landed on the same day my daughter is scheduled for surgery. I called Edge Imaging to see if there was a retake day which there was not which was disappointing. I continued to try to...
We have been with Edge Imaging for the last 4 years and could not be happier with not only the products but the exceptional customer service from our rep Holly Wiseman! Edge Imaging takes care of all of our photography needs...from class photos to special events photos to grad photos to yearbook; t...
We have enjoyed excellent service from Edge Imaging at East Oxford. Our representative, Sara Foley, responds quickly and efficiently to all requests. Sara and the EdgeImaging staff were a tremendous support during our school's 50th anniversary, supplying the school with a beautiful custom banner, ba...
Fantastic grad pictures! Loved the packages to choose from including the custom collages and framing. I especially appreciated the online proof review because I could share with friends and family before making a selection. I found their customer service department super friendly and helpful. I wo...
Edge imaging came to my school for my graduation photos, being as these are my graduation photos and the last school photos I can get before I start my life I purchased them. I m very self cautious however I like to get my graduation photos for my family, friends, and also others. I can honestly say...
Worse photos ever!!! very disappointing, I will be complaining to the school board for sure :(
Very overpriced monopoly set up between the school and this company. I do not see any value for money for the packages they offer. I will complain to the school about this, but I begin to wonder if
there is some form of monetary exchange between the school and this company. It would be nice to know...
Go here for pictures for my sons' soccer. Parking is always an issue.
Its... Ok, but the photos are expensive and the photographers only take about 30 seconds to take your photo, also edge loyalty program is extremely difficult to use.
It's Dec 4th pictures were due Nov 7th money has been taken weeks ago and look no pictures. Same as last year. Need to mail to UK and every year I can't mail the school pictures as they aren't here again. Waste of $116.00. Beyond frassled. Can't order online as family deal doesnt work. This will be ...
Recently purchased the digital download package for my daughter. Digital quality was ok, but the files are highly compressed to 2 mb per photo. They say it can print 16x20" but after getting an email clarification, that is at 200 dpi, which is a marginally better than fax machines which fax at 150 D...
Very disappointed! We had our soccer photo day a month ago and still haven't received our photos. They won't give us a solid date as to when we will receive our them and tried to get me off of the phone with "We should have them done within the next couple of weeks." Vague, unprofessional, disappoin...
I'm not sure why our school board goes with this company. Terrible photos every year. The portrait was blurry and in the class photo my son is in the front row all the way at the end of the bench, about a metre away from the rest of the kids in his class. And before you think it, no, this wasn't his...
Horrible customer service. Payed 30$ for the photos and never received them when the rest of the school did. I spoke to one of the workers who just brushed it off as a lie or something ridiculous. Just give me back my money or give me my pictures.
customer service is terrible, waited for 30 mins on hold and their call back is trash, takes another 30 mins to call u back. i gave up after 40 mins on hold, don't let that be you
Really good photo and costumer service. The person who answered my call was really polite and helpful.
The password reset link is useless, every year you have to register all over again to get your kid's pictures, absolute waste of parents time. If zero rating is an option i would have given them less than zero.
Worst customer service. This is the third issue I ve had with this company. They take no ownership. So disappointed I won t have a Grade 8 grad pic of my son
I ve tried calling Edge Imaging multiple times and I ve sent them at least 2 emails over the months for information and I ve still gotten no response! My order arrived this week and I was surprised to see that the mosaic of graduates was not in the package even though it specifically says that it is...
ordered my graduation picture in late april and just recieved them yesterday (end of august). People failed to tell me that my orders were lost and only kept asking for an address confirmation but didn't say why. when i finally confirmed, they tried to make it seem like it was my fault they didn't r...
I had ordered my school photos from edge imaging and was at first a little disappointed. They had said that the photos would arrive within 4 - 6 weeks, but 2 mouth later, when I still hadn't received my photos, I gave them a phone call describing my situation. They apoligized and said they would res...
Edge Imaging has been coming to my school for years, and I've been somewhat satisfied with the quality of my school photos. However, when my mother decided to purchase the deluxe graduation package, I expected Vintage Hollywood and casual shoots in addition to the standard shoots. Instead of the 20 ...
I am not sure how they have managed to be the official photographers for my children's school. For the third straight year, the class pictures are so dull with poor lighting. I am now pretty sure that they do this on purpose so we have to pay extra for the touch-up service. I am definitely going to ...
I have had no end of issues with them. Very difficult to get ahold of for questions. When I finally got a response, I was told with my digital image purchase I would receive ALL pictures. I had saved 6 pictures in my account. I only received ONE (they say two poses because they zoomed in on the seco...
Call centre is always busy. They open at 8 and you can call at 7:59 and it says they are closed and call at 8:01 and you have a 20 minute wait. Pictures are OK, nothing special. They have contracts with the schools/sports organizations so you are stuck with them. No matter what time of year or t...
I have say that the quality of photo is poor grainy and not crisp, with our past years school photos we received so much more with our digital downloads for the same price. Wow hoping that we go back to our previous photograph group. So disappointed!
Great customer service very easy and fast Thank you Ayisha for your help.
Ruby Kain
Just wanted to send a heartfelt "Thank You Edge Team" with this review.
Thank you for the great photos taken of our son for his high school graduation. The variety of poses taken was enough to make it very hard to choose. They had the photos still available online almost five months later. This w...
I am not impressed with their customer service. I have emailed them numerous times with no response, not even an automated one. I realize that we are in a pandemic, but just like most businesses are adjusting so should this one. Especially with graduation pictures being needed.
My son informed me yesterday that some students from his class received pictures they had ordered; however, he did not receive the order we had placed. I called Edge Imaging to confirm whether the pictures being distributed were retakes or grad pictures. The Lady I spoke to was wonderful. She comple...
I can't believe what I'm seeing. First of all, I had to contact you for my son's grad photo, which was taken on June 5th. Unfortunately, parents weren't allowed inside the facility. The outcome of the photos were just awful. I paid a $20 sitting fee for this?? I don't even want a retake. A refund wo...
Their backgrounds are disappointing and the photographers don't seem qualified because they make simple errors like not making sure chins and shoulders are down or hair is out of faces. I wish our school would switch companies.
Customer service has been FANTASTIC. I have had questions and even ordered product from last year with quick and efficient replies. The only thing I would change is flexibility in the bonus products and the ability to add previous phone orders to the order history online.
Awful! Absolutely! We picked a package that was supposed to include many photo's. Got a cheap folder worth $2 and one photo of all the graduation class! Rip off! I cannot stand rip off merchants, avoid!
Amazing Customer Service!
Pamela and her team were a joy to work with for my daughter's graduation photos. They exceeded my expectations.
Thank you Pamela!
One star only because it won't let me post with zero star. I wish the great customer service people rave about was consistent. They completely ignored my upset. They already got my money so they didn't care anymore. I hope our parent council will reconsider next year. The pictures were awful an...
Great photographers and customer service. Their objective is to capture your most memorable moments and they take pride in doing that.
Not a good experience from start to end. Photo's came home with an order date deadline that was the previous day - so orders were already considered late. Ongoing tech issues with the website were very frustrating. The overall process for ordering photo's is outdated and time consuming. When tryin...
Paid for my daughter's grade 8 grad photos in March. Paid for "ship to home" in early June. Have yet to receive any photos and every time I email to ask where they are, no response. C'mon...I know it's COVID-19 time, but 6 months later and STILL haven't received grad photos? Get your sh!t togeth...
We were referred to you by a school administrator for our dance school's picture day scheduled in May 2017. The customer service was definitely the worst we have ever experienced. Jason tried putting blame elsewhere when he made mistakes with orders and the quality of the photos was mediocre at bes...
I'm getting very frustrated trying to order online...there seems to be technical issues that won't let me get past declining to pay for retouching. Perhaps they want me to pay the extra $$ for retouching? Not impressed at all with online ordering and that seems to be the only option since we were '...
Very poor customer care, very late email response and no one pick the phone when I call!
I have been trying to contact them to check why my orderis not delivered for more than a month now but with no use!
Put an order through their website for Digital Photos and I am been told will take 2 weeks before I get my digital pictures, really in 2019 you need 2 weeks for digital photos. I have called their number and put on hold for ever and never got anyone to talk to me, Online chat have to wait for the cu...
This company has a folder of "ugly people" they photograph, and display it during their social events, including the companies Christmas dinner. Very sad, considering they photograph students and children.
Just received my kids school photos. They look fantastic! This is the first time Edge did their photos and they actually convinced them to pose for the pictures.
This is the first time that we will buy a full package. We usually just buy a single picture and put it away. These are going up on th...
Talk about price gouging. Paid $45.00 for my son's Gr.8 Graduation package, but for the same package for my daughter graduating High School (ordering at the same time) was $149. What kind of games are these, also the photo sessions were $45 each. Thanks Edge Imaging for proving that price fixing/gou...
never looked worse in my life, same goes with my friends
Recently my daughter graduated and we were offered grad pictures. Wanting one badly but not wanting to pay the majorly inflated prices we purchased one 8x10 pic. IT COST $37!!! Ok...fine, but they charged us $15 shipping for something they put in the mail (NOT UPS or any other service), just plain o...
Taking school pictures started promptly right when the school day started, and from there it was a breeze. The staff was extremely thorough and friendly; making sure everyone got their picture taken in a timely manner, while also double checking everyone's picture each time to make sure everyone loo...
I have been emailing and emailing about my daughters grad pics. I spoke with someone about having them shipped. I was sent a paypal invoice for $5 for shipping. I sent my address and didn t get a response. I reached out again to have another PayPal invoice sent. And now I haven t been able to get an...
The response to my request was relatively quick which was appreciated. My only comment would be to ensure the original question is read correctly to enable the correct response to be provided the first time.
I'm disappointed a digital photo download is only offered as a "bonus for orders $190.00 before tax and shipping". I paid for a few printed photos and would have gladly paid extra for a digital copy. Seems like a backwards policy in 2019. I'll recommend to find another photography company next ye...
School Photos' - I swear they choose the most awkward or weird facial expression to share with parents, and then only give you one other terrible option? For the price we pay for these photo's you'd think they'd at least try to get a good snap of the kids.
I have only had positive experiences with their customer service and they have always been very helpful. And my kids' photos have always turned out great. My only "complaint" was during my daughter's graduation ceremony. We had initially been told by the school that cost for 5x7 photos would be $5 p...
I have recently had a wonderful experience with Edge imaging when a problem arose. We are new to the school system, and this was our first set of school pictures. We were provided with two solo images of our son, one was charming and the other was a little tense. Nothing to do with the photographer,...
I don't understand how non professional hired by the schools & daycares. I really love to have a nice pictures of my kids, unfortunately I can't & it's really disappointed