We drove from Colorado in my Mazda to California and decided to get my car serviced before we left back home and thank you mr.tom Owen's at mazda of orange!!!!! He made me like family !! And he was awesome. Thank you again mr.owens. we need more people like him here in Colorado!!!! Again, thank you...
I walked in with a solid price point and they made it happen. My salesman was Al and he was great--definitely made sure I walked away happy! They also followed up on several occasions to see if there was anything else they could do for me.
The place is your classic old school car dealership, and I don't mean that in a good way. All the stereotypes you hear about in a dealership, you're likely to see it here. The only reason why I ended up buying a car here is because out of all the dealerships I've visited that day, they still had the...
Great experience! Small issue with the car after the deal was done....Mazda of Orange went out of their way to fix the issue, making sure I was happy...And gave me an extra tank of gas for my troubles...Sarah from the Service department is spectacular!!!!!
My dream came true and I could get my favorite car. Nice experience.
Went in for a normal service and the tech made a serious mistake. My son (also a mechanic) noticed it right away as he left the dealership and took it back and they fixed the problem. I realized that everyone makes mistakes but this could have been dangerous and costly.
I had a great experience from the very beginning. I worked with Kellie Kendall one of the fleet sales representative. Kellie is friendly, helpful, knowledgeable and nonaggressive. I trust Kellie and would recommend her assistance to anyone who asked. Steve in financing was very helpful as well an...
Had a great experience working with Andrew. Very customer focused and helped us get a good deal. Would buy here again.
I had a very good time treated very well car was done one hour early
I went through a nightmare with losing my keys, but Sarah in the service dept did an absolutely phenomenal job following up and even offering me her person cell phone number. Please acknowledge that Sarah is one hell of a service rep!
I must say that I am not the easiest client to please but I was pleasantly surprised at Mazda of Orange. I contacted Abe the sales manager and told him what I need to get done with regards to my trade in and new CX5. When I arrived he assigned me a salesperson Fernando who took the time to demonstra...
Several years ago I used to take my car to Mazda of Orange for repair but stopped coming because I felt service staff was dismissive and not concerned with my needs. I recently had to bring my car back in for some warranty work and this time I was treated like royalty even though my car is a 2010 ...
Bought a used car here last year. Very low pressure experience.
An object on the road smashed my side-view mirror just a few days before Christmas. I brought it in, got a loaner, and had my car back in just two days. Extremely happy with every step of the process.
Really enjoyed my experience with Andrew! He was very generous and easy to talk to and made me feel welcome. I came in with an idea of what I wanted and he helped refine that, always providing good advice and input to make sure I was the one making the decision. Definitely recommend coming here.
My service rep Was named Eric he was very thoughtful and very courteous everything I wanted I got he did everything I needed.
Sarah the service manager is awesome. Very professional! Great service!
If I could rate lower than a 1 star I would. I don't see what the point is making an appointment to get service on your vehicle. I pulled up to service center & I waited 20 minutes in my car before anyone approached me. This was my free first oil change on my car & I will never bring it back for any...
They don't Honor what they say online. I made an appointment for a free Multi point inspection and they turn around and tried to charge me a $160. How is that free? Classic bait and switch.
I bring my Mazda 6 here for all my service needs. They have recently improved their check in process and added staff. The wait time has been drastically reduced.
Went in for a couple of recalls on my 2014 Mazda 6. John took great care in understanding my situation of leaving for Arizona in a few days. He explained that the tread on my tires was not ideal, and I should consider investing in new ones for the trip. I was thoroughly surprised that he did not hou...
Awesome service all the staff are friendly but specially Edgar Barron he is the one who make us feel like we are in a good place and we feel like home with him.
Great! I didn't have to wait for a week to have the blacked out screen fixed....
It took about a hour. I'm HAPPY!!!
They FIXED IT....
I love my ZOOM ZOOM! CX9 signature Series
I loved my buying experience. And after a year of owning a Mazda 6 I still have a good feeling everything I go to the dealer for maintenance.
Terrible place, they had my daughter and her 3 kids wait and wait for hours. They told her congratulations on her new vehicle and then came back 2 hours later to say sorry you didn't get approved.
I had a terrible experience about 2 weeks. I went fix a small part of my car that broke( a small part of the glove department) they told me they had so I told them I will come tomorrow. So the next day I went assuming they had the part and they confirmed that they had it. So I waited 2 1/5 hours for...
Great dealership to buy a car, particularly through the Costco Auto buying program. Everyone I dealt with at the dealership was professional and courteous. No hidden last minute charges. No high pressure to buy a lot of the add ons. As an added bonus, the sales representative drove the car to my hom...
Went to get an oil change on 8/31/2020 Mo the service rep was helpful. Once I got the estimate and my car, a light on the dash board appeared. (It wasnt there beofe) I called him and lm that same day and every day after. Till today 9/3 I havent received a call or msg from him or supervisor. Smh what...
My wife and I just leased our 3rd and 4th Mazda vehicles from Mazda of Orange. We were so pleased with how we were treated 3 years ago and our vehicles were trouble free, we really liked them. We decided to stay with Mazda and were treated even better than 3 years ago. We felt we were treated fai...
I financed a car a little bit over a year ago and they got me into a used civic. I was thankful for it for doing what they can. A month later had to change battery and then months after brakes and other stuff to it. Anyways, they said to come back after a year so I can get the car I d like. So I did...
They treat me Good like a family and give me a good choice to got my car, definitely I recommend ti my family and friends.
I'd initially emailed David Johnson (sales manager) on 7/20/20 to inquire about a new vehicle purchase and was connected with Tito via phone chat the next day regarding pricing & available incentives etc. so made an appointment to test drive three different CX-30 builds on 7/22. Since Tito was out o...
This past Monday I leased my very first car! Thank you to the staff who were all too helpful especially Chuck! Very happy with the entire process and can't wait to further my experience with their company!
Everyone was overly friendly and made certain that I understood everything with my new car. I truly love my CX-5 and am grateful I purchased it here. A+
Typical car dealership. Tell you one thing then you get something else at higher price of course right before you sign the final papers which include the total bill. I didn't want to restart the negotiation process as I was already getting tired of the whole ordeal. I like my car tho.
Had a great experience with Mazda of Orange! Gabino Luna is the best! He's very nice, accommodating, and really made everything so easy for me! I highly recommend him!
I went to get both an oil change and had a service recall and both were taken care of really fast. My service rep, Joel, understood that my car had to be complete at an exact and he delivered indeed. I don't go anywhere else but here. I love this place and my car, Clementine, does too.
Very friendly and courteous. Use of a complimentary rental car for my recall repairs was very easy, as there is a Hertz office on the premises. Service manager remembered my name when I returned and offered me a complimentary drink. Repairs were completed satisfactorily. A pleasant experience.
I have had issues making service appointments...on the phone they took an appointment and when I showed up, they said they don't take appointments. Staff is friendly and they take about 2 hours for routine oil change and maintenance so not too bad.
I was on vacation in Disneyland when my parking brake light started flashing, I called Mazda of Orange and they were able to get me in mediately. The service rep Elise took amazing care of me and my family. She was able to get us a rental car, fix all the open recalls and even overnight the part fo...
Reception transfered me to Mazda Service 4 times and no one answered Everytime. I spent 20 minutes on hold trying to schedule service before I decided to go somewhere else.
It was a great experience and sales and finance were such a pleasure to work with. Thank you
BEWARE! I have purchased or leased a half dozen vehicles from Ford / Mazda of Orange over the years. The last transaction was June 2016 (a Mazda lease). In May 2017, I received a notice from MO (Mazda of Orange) showing my credit score from my supposed April 2017 inquiry about doing business with MO...
If you have a Mazda and need it to be serviced ask for Sara. She is the most helpful and amazing person. I dropped one star because Mazda always washes my car but it's never clean but that is not a big deal to me.
Do not believe their advertised prices on line. Read the other reviews. I plan on opening an inquiry with the Orange County District Attorney's Consumer Protection division.
They are open until 4pm on Sundays, not 9pm like listed on this website.
This is the absolute worst business I've ever been to in OC. The staff is always rude and condescending, customer service is non-existent, and the quality of whatever work they've done has been poor or slightly below average...
I had a flat tire that could not be repaired, they ordered the tire for me the same day. It was delivered and installed on time as estimated. I am really like the service there. They are very attentive to your concerns. The only thing I should have done is to get the written cost before orderi...
Thanks to Hector...
We enjoyed the Mazda of Orange experience and love our new 2021 CX5
Hector,
You're one of the Good Guys!
You went above & beyond from having a selection of cars already available when we first arrived (and listened to what we were interested in and not only what you wante...
My husband and I will be coming to service our Mazda at this location from here on out. Jr. in the service Department did an amazing job and handeled all of our questions. He was very polite and went over and beyond to make sure our car got all the service done fast and on time.
Birthday is arriving and I'm ready to start driving. I'm clever, independent, degree owner and ready. I have been saving up and I'm definitely ready. Possible I'll be heading your way with the submission signed. Excellent day!
I recently bought a Mazda CX-5 here and it was a very pleasant experience.
Ric Dizon is a very professional and easy going salesman. I never felt pressured at all during my visit.
V J in the finance department was equally nice and easy going.
I noticed after taking my car in for a recall that there weeee scratches on the tinting of all for of my windows...
Went in for a tire and oil change. Told me i didn't have insurance for the tire. Called the insurance said they never got a call about it. Confronted the guy about it and he started saying he didnt ask yet but I cleared asked " so my insurance will not cover nails then?" And he said no with attitude...
When I called to check if they can qualify me they where professional. Once I got to Dealership different story they where pushy for me to give them a down payment because I have gotten approved for car loan. Didn't like the fact that I felt under pressure over buying the vehicle, and wasn't given a...
Very friendly curious and never rope you into paying for something you do not need
If you re buying a car go to Julie Frisch she was amazing
This review is for the Service department. In a nutshell, they are way understaffed and over committed. I've been here multiple times this weekend trying to get helped and it's just a mess. Each time there were angry customers yelling. The staff members I spoke to were very nice and did their best t...
I went in for a routine oil change and inspection, I made an appointment although that didn't seem to matter as when you drive up there are already a line of cars. After waiting for 15 minutes a representative took down my information and asked me to sit inside the waiting area that it would be abou...
Joseph was excellent! Thanks for a great experience!
The Parts Store it's just too simple and nothing exciting.
I live in Irvine and specifically drive to Orange to have my car serviced here. The staff is SO nice and friendly. They even offer complimentary uber/lyft rides to your destination (within a reasonable distance). The area is clean and they offer complimentary hot drinks and water. I've always had a ...
I ve always had really great service here. However, the last time the guy said I needed all this work done on my car after a routine maintenance and I opted out and when I went to pick up the car he said I had more time and didn t need to do it right now, which he never mentioned on the phone.
I got Mazda6 GTR from this dealer. They have very good customer service. They offered great price on the car, really liked the deal. I just went for a test drive and ended up buying the car, thanks to Jacqueline Flores. She was very patient taking all my questions, since this is my first car had lot...
Not a very well run service department. Everyone seems to be in over their heads and both times I've been were horrendous regarding service, estimated wait times, and lack of parts in stock.
Nice people and great management and good to make a deal
Very good assistance. Lots of things wrong with my car but that s not their fault lol (: Very good service, dealer prices, and kind staff (:
Easy going dealer; salesman and the other team members made the sale experience quick and fairly easy!
I had the pleasure of being helped by Joseph at the mazda of orange dealer. From the beginning he was very knowledge & not pushy at all. He made this purchase a great one, not once did I feel he was pushing a deal down my throat like most car salesmen , he allowed me to make my decision. I was able ...
Great deals for service prices. Nice coffee and lounge. Free drop off , pickup service within 10 miles. Staff is very friendly. Manager Sera is knowledgeable, energetic and willing to accommodate customers even in busy hours.
I have been coming to Mazda of Orange for three years after leasing my first car from them, and they are wonderful! I have spoken with many of the people who work here, and they are always clear, professional, and (most importantly) keep my Mazda 3 in excellent shape. The prices are also very reason...
Best place to get a car staff is really friendly got my car and im really happy with it
Mazda of Orange is terrific. Easy, fast and best of all customer focussed! My service advisors have consistently counseled me with straight forward advice so that I can save $$$ and get the best value. Seriously! They price match, and they even order merchandise for you, so you can get what is best ...
I have been servicing my car at this place for 5 years and the experience is always a fantastic one. Recently, I didn't have to wait for a week to have the brake system to be examined and fixed. It took only 2 hours and the price was fair. Will continue becoming a regular customer!
Best treatment!! I recommend this dealer 100%.. staff is very helpful and friendly.. no mumbo-jumbo!
Chuck and Henry were very professional! They valued my time and treated me like family. I will definitely recommend...to everyone I know!
OUTSTANDING EXPERIANCE BECAUSE OF MY ADVISOR PAISLEY PETRUZZELLI.
Love the courtesy and the caring that the employees have, in the pride they take in working at Mazda it is a joy especially Tustin Mazda thank you
The person that helped me out was great. The down side was that I was waiting for over an hour for my car when I was told it would be ready in 15 mins. Then I got home and noticed they didn't finish putting the car back together. Wasted a lot of my time.
Gabino Luna was a great help in going over the MX-5's with me; he took me seriously and was very patient. He's clearly been in the business for quite some time bc he has amazing customer service
Great sales team but terrible service department. Took the awesome finance manager to get my Cilajet protection handled - the service department lied about the status of my vehicle (after I had driven out there to pick it up) didn't communicate or honor the requested start/end date made several days...
Brought my car for an oil change on a Friday morning, went to pick up later that day, only to find out that the car wouldn't start. They didn't know what happened, and said that after they had done the service, they brought my car to the car wash and that smoke started to come out from the hood. T...
I'm actually giving them a 2 1/2 stars, just for the effort of trying to convince us into another lease or purchase. Called them beforehand and explained our situation of an expiring leased car situation (expecting what they so much advertise -> help). Once we arrived, they immediately began paper...