anaheim mazda Review

We drove from Colorado in my Mazda to California and decided to get my car serviced before we left back home and thank you mr.tom Owen's at mazda of orange!!!!! He made me like family !! And he was awesome. Thank you again mr.owens. we need more people like him here in Colorado!!!! Again, thank you.

I walked in with a solid price point and they made it happen. My salesman was Al and he was great--definitely made sure I walked away happy! They also followed up on several occasions to see if there was anything else they could do for me.

The place is your classic old school car dealership, and I don't mean that in a good way. All the stereotypes you hear about in a dealership, you're likely to see it here. The only reason why I ended up buying a car here is because out of all the dealerships I've visited that day, they still had the best offer on the table, but that might be the only saving grace of my entire experience.

I was using Truecar to check the prices and offers on various different cars and brands, and a salesman that went by the name of Fernando actually sent an offer on a car that seems to be a pretty good deal. I called him up to get an appointment to check out the car. When he answered he had no clue what deal he sent me and asked me for info on what he sent. That immediately left a poor impression, but I get it, he's probably contacting dozens of people in a day.

When I did get into the dealership at the appointment time we agreed on, the man was busy with another transaction! He literally gave me the keys to the car I was interested in, and told me to take a test drive by myself, and to take as much time as I want (I wonder why). Such terrible customer service! Lucky for me I had already spent the day test driving the car at various different trim levels and did a lot of research before I ended up here. But if this was first dealer of the day I went to instead of the last, I would've walked out right there.

Luckily when I came back from the test drive he was still busy and passed me on to another salesman. His name was Joe Ehlert I believe and he was miles better with the customer service. He was kind, attentive and respectful of my time. I think from then on the only issues I had were with what I would assume are company policies and practices he had to follow, so I'm not gonna blame the guy. They had a few add ons on all the cars in the lot (paint protection film and security), which I'm not even sure my car had. Tried negotiate the price down by asking for the removal of these things which was a no go. The price was still better than the offers I had received from other local dealers so I agreed on the purchase.

When all was said and done and I got the car home, I don't think it even had the paint protection film they were charging me for, and I noticed the third party security system on the car was disabled. I realized afterwards I signed paperwork allowing them to disable it, even though I couldn't negotiate it off the price. That was my bad. They also ran a credit check on me even though I paid for the car in full with cash. They asked me to fill out a form that seemed like a credit check form, and after asking and being assured it was just a form for my personal info, they still ran a credit check. Odd thing to do for someone buying a car with cash, but maybe I'm just not familiar with the typical dealership practices.

So yeah. For my experience there the only saving grace was the price. Joe Ehlert was a good guy, and the only things I will fault him for is what I assumed he was asked to do by his higher ups. Fernando sucks, his customer service and his attitude is the worst I've seen out of all the salesmen I've had to interact with during my car buying experience. And like I said earlier, I only purchased here because their offer was best out the myriad of dealerships I had visited that day.

TL;DR: If you're willing to put up with some BS and subpar customer service to get a decent price, this might be the place for you. If not, look elsewhere. Also if Fernando is your salesman, ask for someone else.

Great experience! Small issue with the car after the deal was done....Mazda of Orange went out of their way to fix the issue, making sure I was happy...And gave me an extra tank of gas for my troubles...Sarah from the Service department is spectacular!!!!!

My dream came true and I could get my favorite car. Nice experience.

Went in for a normal service and the tech made a serious mistake. My son (also a mechanic) noticed it right away as he left the dealership and took it back and they fixed the problem. I realized that everyone makes mistakes but this could have been dangerous and costly.

I had a great experience from the very beginning. I worked with Kellie Kendall one of the fleet sales representative. Kellie is friendly, helpful, knowledgeable and nonaggressive. I trust Kellie and would recommend her assistance to anyone who asked. Steve in financing was very helpful as well and I value his time and service.

Had a great experience working with Andrew. Very customer focused and helped us get a good deal. Would buy here again.

I had a very good time treated very well car was done one hour early

I went through a nightmare with losing my keys, but Sarah in the service dept did an absolutely phenomenal job following up and even offering me her person cell phone number. Please acknowledge that Sarah is one hell of a service rep!

I must say that I am not the easiest client to please but I was pleasantly surprised at Mazda of Orange. I contacted Abe the sales manager and told him what I need to get done with regards to my trade in and new CX5. When I arrived he assigned me a salesperson Fernando who took the time to demonstrate the new CX5. All the numbers made sense like Abe assured me and I was driving out of there with my new car in just over an hour. Thank you Mazda of Orange for an awesome job.

Several years ago I used to take my car to Mazda of Orange for repair but stopped coming because I felt service staff was dismissive and not concerned with my needs. I recently had to bring my car back in for some warranty work and this time I was treated like royalty even though my car is a 2010 Mazda 3. My service advisors, Tom and Sarah went above and beyond to accommodate me. I was overwhelmed by their care, concern, and kindness, so much so that when I do purchase a new car in the near future, Mazda of OC will be my first choice. Thanks Tom and Sarah for taking care of

Sincerely,
Donna Gagnier

Bought a used car here last year. Very low pressure experience.

An object on the road smashed my side-view mirror just a few days before Christmas. I brought it in, got a loaner, and had my car back in just two days. Extremely happy with every step of the process.

Really enjoyed my experience with Andrew! He was very generous and easy to talk to and made me feel welcome. I came in with an idea of what I wanted and he helped refine that, always providing good advice and input to make sure I was the one making the decision. Definitely recommend coming here.

My service rep Was named Eric he was very thoughtful and very courteous everything I wanted I got he did everything I needed.

Sarah the service manager is awesome. Very professional! Great service!

If I could rate lower than a 1 star I would. I don't see what the point is making an appointment to get service on your vehicle. I pulled up to service center & I waited 20 minutes in my car before anyone approached me. This was my free first oil change on my car & I will never bring it back for any type of auto service. It took almost 3 hours just for an oil change.

They don't Honor what they say online. I made an appointment for a free Multi point inspection and they turn around and tried to charge me a $160. How is that free? Classic bait and switch.

I bring my Mazda 6 here for all my service needs. They have recently improved their check in process and added staff. The wait time has been drastically reduced.

Went in for a couple of recalls on my 2014 Mazda 6. John took great care in understanding my situation of leaving for Arizona in a few days. He explained that the tread on my tires was not ideal, and I should consider investing in new ones for the trip. I was thoroughly surprised that he did not hound me on this matter. I took it upon myself to do the penny test, and low and behold, he was correct. I plan on getting new tires in Arizona. Thank you for your guidance, John!

Awesome service all the staff are friendly but specially Edgar Barron he is the one who make us feel like we are in a good place and we feel like home with him.

Great! I didn't have to wait for a week to have the blacked out screen fixed....
It took about a hour. I'm HAPPY!!!
They FIXED IT....
I love my ZOOM ZOOM! CX9 signature Series

I loved my buying experience. And after a year of owning a Mazda 6 I still have a good feeling everything I go to the dealer for maintenance.

Terrible place, they had my daughter and her 3 kids wait and wait for hours. They told her congratulations on her new vehicle and then came back 2 hours later to say sorry you didn't get approved.

I had a terrible experience about 2 weeks. I went fix a small part of my car that broke( a small part of the glove department) they told me they had so I told them I will come tomorrow. So the next day I went assuming they had the part and they confirmed that they had it. So I waited 2 1/5 hours for my car to be ready. So when i sign out my car, I grabbed my keys. I assumed it was ready so right when I got into katella street, I noticed they never touched my car, all they did was a inspection and a wash. I was so angry they could've told me earlier that they didn't have the part and that would've been ok, but not telling me and letting me drive off was ridiculous and unprofessional. So I called and complained, and got no apology for what they did, their excuse was we were backed up lol. I spoke to the manager on the phone on what happened and he said to come in and he will get the part as soon as possible. Which he did so the next day I went, I expected, more then the part, especially having me wait for a long time, me personally if I was them I would apologize and say the next time you come in free or half off oil change or even a good coupon, because if this inconvenience. That's my opinion.

Great dealership to buy a car, particularly through the Costco Auto buying program. Everyone I dealt with at the dealership was professional and courteous. No hidden last minute charges. No high pressure to buy a lot of the add ons. As an added bonus, the sales representative drove the car to my home to drop it off.

Went to get an oil change on 8/31/2020 Mo the service rep was helpful. Once I got the estimate and my car, a light on the dash board appeared. (It wasnt there beofe) I called him and lm that same day and every day after. Till today 9/3 I havent received a call or msg from him or supervisor. Smh what is this service called

My wife and I just leased our 3rd and 4th Mazda vehicles from Mazda of Orange. We were so pleased with how we were treated 3 years ago and our vehicles were trouble free, we really liked them. We decided to stay with Mazda and were treated even better than 3 years ago. We felt we were treated fairly and honestly and all the Mazda of Orange staff were friendly and very helpful.

I financed a car a little bit over a year ago and they got me into a used civic. I was thankful for it for doing what they can. A month later had to change battery and then months after brakes and other stuff to it. Anyways, they said to come back after a year so I can get the car I d like. So I did and had a $9000 down payment for a used cx-9 and they still couldn t make it possible. In their website it had a cheaper price and at dealer a higher price. According to the sales man it was according to credit. Which makes no sense.... El Moreno was trying to get me approved on a Saturday and I even test drove the car and I fell more in love with it! They said they would have an answer by Sunday 11:30am but they didn t. It was 12 noon and no call or text. So we were really in need of a car because we were passing the civic to my brother. So we were bugging El Moreno and the sales man. We needed to know if it was possible or not because we needed to know where we stand. What we were going to do next. And the most disappointment was that the sales man told us that El Moreno was at his office working on getting us approved and then finding out from El Moreno s assistant that El Moreno was out having lunch/dinner with his family that came over for him at the dealer to celebrate his birthday. So much of him trying while we wait for him. El Moreno said it was impossible that we needed to get a co-signer. So we did, my sister was willing to help. She has fair credit since she has nothing negative nor big loans nor car loan. They still wanted $15,000 downpayment even with her. I was so disappointed knowing that I trusted them in trying to help me get the car I wanted especially if I was a returning client. No way am I recommending this place at all!!! They just give you the go around instead of being straight forward. The more you give down the more they want!!! Thankfully I got approved somewhere else but no way am I ever ever even trying again with this Mazda of Orange. And I didn t even live near by, I should of tried in another Mazda in the first place.

They treat me Good like a family and give me a good choice to got my car, definitely I recommend ti my family and friends.

I'd initially emailed David Johnson (sales manager) on 7/20/20 to inquire about a new vehicle purchase and was connected with Tito via phone chat the next day regarding pricing & available incentives etc. so made an appointment to test drive three different CX-30 builds on 7/22. Since Tito was out of the office, he'd prepared notes for an available sales staff (Joe Ehlert) to assist with my pending purchase. Joe was very patient allowing me to take my time test driving all 3 build options, answered all inquiries and transitioned final pricing with Abe Ramjan (floor manager) before segueing to finance division (Ryan) for final documentation while my new vehicle was prepped/cleaned. After final inspection with Abe, I had a minor predicament of getting both my new vehicle and my wife's vehicle back down to my South OC residence. Fortunately, I was offered a mechanic staff to drive my new vehicle home. YMMV, but from initial contact with David to Tito, Joe, Abe, and final finance documentation with Ryan, my purchase experience was painless.

This past Monday I leased my very first car! Thank you to the staff who were all too helpful especially Chuck! Very happy with the entire process and can't wait to further my experience with their company!

Everyone was overly friendly and made certain that I understood everything with my new car. I truly love my CX-5 and am grateful I purchased it here. A+

Typical car dealership. Tell you one thing then you get something else at higher price of course right before you sign the final papers which include the total bill. I didn't want to restart the negotiation process as I was already getting tired of the whole ordeal. I like my car tho.

Had a great experience with Mazda of Orange! Gabino Luna is the best! He's very nice, accommodating, and really made everything so easy for me! I highly recommend him!

I went to get both an oil change and had a service recall and both were taken care of really fast. My service rep, Joel, understood that my car had to be complete at an exact and he delivered indeed. I don't go anywhere else but here. I love this place and my car, Clementine, does too.

Very friendly and courteous. Use of a complimentary rental car for my recall repairs was very easy, as there is a Hertz office on the premises. Service manager remembered my name when I returned and offered me a complimentary drink. Repairs were completed satisfactorily. A pleasant experience.

I have had issues making service appointments...on the phone they took an appointment and when I showed up, they said they don't take appointments. Staff is friendly and they take about 2 hours for routine oil change and maintenance so not too bad.

I was on vacation in Disneyland when my parking brake light started flashing, I called Mazda of Orange and they were able to get me in mediately. The service rep Elise took amazing care of me and my family. She was able to get us a rental car, fix all the open recalls and even overnight the part for my parking brake!!! The next day when I picked up my car all the staff was very accommodating from the rental car return to the porter that helped us with our suitcases, this place is amazing !! I wish I lived in orange county so Mazda of Orange and especially Elise could always service my car . Thank you!!!

Reception transfered me to Mazda Service 4 times and no one answered Everytime. I spent 20 minutes on hold trying to schedule service before I decided to go somewhere else.

It was a great experience and sales and finance were such a pleasure to work with. Thank you

BEWARE! I have purchased or leased a half dozen vehicles from Ford / Mazda of Orange over the years. The last transaction was June 2016 (a Mazda lease). In May 2017, I received a notice from MO (Mazda of Orange) showing my credit score from my supposed April 2017 inquiry about doing business with MO. This never happened. Then another letter in June 2017 showing the same information from the credit bureaus after another supposed attempt to purchase a vehicle. This never happened either. Then another identical letter only one week later. Each letter showed my credit score getting lower and lower from these erroneous false inquiries from Mazda of Orange. After speaking directly with and emailing MO's sales manager in early June, communications from them have ceased. They will not return my calls or answer my emails. I'm now dealing with Hemborge. BEWARE!! UPDATE - Just received another letter and yes my score went down again.

If you have a Mazda and need it to be serviced ask for Sara. She is the most helpful and amazing person. I dropped one star because Mazda always washes my car but it's never clean but that is not a big deal to me.

Do not believe their advertised prices on line. Read the other reviews. I plan on opening an inquiry with the Orange County District Attorney's Consumer Protection division.

They are open until 4pm on Sundays, not 9pm like listed on this website.

This is the absolute worst business I've ever been to in OC. The staff is always rude and condescending, customer service is non-existent, and the quality of whatever work they've done has been poor or slightly below average.

I'll be taking my car to a family-run business from now on. I should have learned my lesson the first time I came here 3 years ago. There is absolutely no good reason to come here. If you have a recall like I did, go to a different dealer.

I had a flat tire that could not be repaired, they ordered the tire for me the same day. It was delivered and installed on time as estimated. I am really like the service there. They are very attentive to your concerns. The only thing I should have done is to get the written cost before ordering because the guy said $256 when I asked but the bill came out $369.

Thanks to Hector...
We enjoyed the Mazda of Orange experience and love our new 2021 CX5

Hector,
You're one of the Good Guys!

You went above & beyond from having a selection of cars already available when we first arrived (and listened to what we were interested in and not only what you wanted to sell) to assisting in the overall positive experience! You were patient and very knowledgeable!

We are certainly impressed with you and the dealership!

You have our recommendation to all of our family & friends!

Happy New Year Hector and the staff of MofO!

My husband and I will be coming to service our Mazda at this location from here on out. Jr. in the service Department did an amazing job and handeled all of our questions. He was very polite and went over and beyond to make sure our car got all the service done fast and on time.

Birthday is arriving and I'm ready to start driving. I'm clever, independent, degree owner and ready. I have been saving up and I'm definitely ready. Possible I'll be heading your way with the submission signed. Excellent day!

I recently bought a Mazda CX-5 here and it was a very pleasant experience.
Ric Dizon is a very professional and easy going salesman. I never felt pressured at all during my visit.
V J in the finance department was equally nice and easy going.

I noticed after taking my car in for a recall that there weeee scratches on the tinting of all for of my windows...

Went in for a tire and oil change. Told me i didn't have insurance for the tire. Called the insurance said they never got a call about it. Confronted the guy about it and he started saying he didnt ask yet but I cleared asked " so my insurance will not cover nails then?" And he said no with attitude like I was slow. His I'm assuming manger cut me off to try and help and she seemed very nice. Had to leave with my spare on a Saturday because that was their suggestion and I thought ok at least they are trying. So the tires were rotated and I didnt think anything of them taking the Same tire as when I came in.. a week later the original tire is going falt again.....not very happy

When I called to check if they can qualify me they where professional. Once I got to Dealership different story they where pushy for me to give them a down payment because I have gotten approved for car loan. Didn't like the fact that I felt under pressure over buying the vehicle, and wasn't given any private time to over think and talk to spouse about pursuing the buy. They really need to change how they approach customer's when walking in. Won't recommend anyone coming here as first buyers!

Very friendly curious and never rope you into paying for something you do not need

If you re buying a car go to Julie Frisch she was amazing

This review is for the Service department. In a nutshell, they are way understaffed and over committed. I've been here multiple times this weekend trying to get helped and it's just a mess. Each time there were angry customers yelling. The staff members I spoke to were very nice and did their best to help (, but there just isn't enough staff for the demand. Not the employees fault; they are set up for failure. Management needs to fix this because many people like myself will not be coming back here.

I went in for a routine oil change and inspection, I made an appointment although that didn't seem to matter as when you drive up there are already a line of cars. After waiting for 15 minutes a representative took down my information and asked me to sit inside the waiting area that it would be about an hour and a half then my car was given a number and driven around back. After playing on my phone for a little bit I got hungry so walked across the street for some breakfast to Katella Grill which wasn't bad but no refills on chocolate milk. I came back after eating and sat back in the waiting area then continued playing on my phone, I lost track of time. After my phone died I saw the time and it had been a couple hours, I went to check on the progress of my car and they hadn't even started yet! The employee didn't even have me listed in their queue. They apologized and said they would place two mechanics on my car to rush through, it took another two hours for them to "rush" complete. All in all my car was in their care for 6 hours, the only saving grace is they did not charge me a penny for the service. So just double check and periodically check in to ensure they're working on your vehicle as their system of queued cars is not very efficient.

Joseph was excellent! Thanks for a great experience!

The Parts Store it's just too simple and nothing exciting.

I live in Irvine and specifically drive to Orange to have my car serviced here. The staff is SO nice and friendly. They even offer complimentary uber/lyft rides to your destination (within a reasonable distance). The area is clean and they offer complimentary hot drinks and water. I've always had a great experience coming here. Not to mention I got a great deal on my Mazda! Thank you!

I ve always had really great service here. However, the last time the guy said I needed all this work done on my car after a routine maintenance and I opted out and when I went to pick up the car he said I had more time and didn t need to do it right now, which he never mentioned on the phone.

I got Mazda6 GTR from this dealer. They have very good customer service. They offered great price on the car, really liked the deal. I just went for a test drive and ended up buying the car, thanks to Jacqueline Flores. She was very patient taking all my questions, since this is my first car had lots of them and she was not pushy. She even called me the next day to check if I liked my new car and if everything was ok.

Not a very well run service department. Everyone seems to be in over their heads and both times I've been were horrendous regarding service, estimated wait times, and lack of parts in stock.

Nice people and great management and good to make a deal

Very good assistance. Lots of things wrong with my car but that s not their fault lol (: Very good service, dealer prices, and kind staff (:

Easy going dealer; salesman and the other team members made the sale experience quick and fairly easy!

I had the pleasure of being helped by Joseph at the mazda of orange dealer. From the beginning he was very knowledge & not pushy at all. He made this purchase a great one, not once did I feel he was pushing a deal down my throat like most car salesmen , he allowed me to make my decision. I was able to stroll out of there with my 2017 Mazda CX-5. I also must mentioned that John in finance made my signing docs a good experience, the process didn't take that long... great team at the orange location I would highly reccomed.

Great deals for service prices. Nice coffee and lounge. Free drop off , pickup service within 10 miles. Staff is very friendly. Manager Sera is knowledgeable, energetic and willing to accommodate customers even in busy hours.

I have been coming to Mazda of Orange for three years after leasing my first car from them, and they are wonderful! I have spoken with many of the people who work here, and they are always clear, professional, and (most importantly) keep my Mazda 3 in excellent shape. The prices are also very reasonable. I have never had anything but a great experience here!

Best place to get a car staff is really friendly got my car and im really happy with it

Mazda of Orange is terrific. Easy, fast and best of all customer focussed! My service advisors have consistently counseled me with straight forward advice so that I can save $$$ and get the best value. Seriously! They price match, and they even order merchandise for you, so you can get what is best for your car (and wallet) not just what is in stock. Even the shuttle service is super and friendly.
Two thumbs up!

I have been servicing my car at this place for 5 years and the experience is always a fantastic one. Recently, I didn't have to wait for a week to have the brake system to be examined and fixed. It took only 2 hours and the price was fair. Will continue becoming a regular customer!

Best treatment!! I recommend this dealer 100%.. staff is very helpful and friendly.. no mumbo-jumbo!

Chuck and Henry were very professional! They valued my time and treated me like family. I will definitely recommend...to everyone I know!

OUTSTANDING EXPERIANCE BECAUSE OF MY ADVISOR PAISLEY PETRUZZELLI.

Love the courtesy and the caring that the employees have, in the pride they take in working at Mazda it is a joy especially Tustin Mazda thank you

The person that helped me out was great. The down side was that I was waiting for over an hour for my car when I was told it would be ready in 15 mins. Then I got home and noticed they didn't finish putting the car back together. Wasted a lot of my time.

Gabino Luna was a great help in going over the MX-5's with me; he took me seriously and was very patient. He's clearly been in the business for quite some time bc he has amazing customer service

Great sales team but terrible service department. Took the awesome finance manager to get my Cilajet protection handled - the service department lied about the status of my vehicle (after I had driven out there to pick it up) didn't communicate or honor the requested start/end date made several days in advance, etc. They need some serious re-working of how things operate on the service side!

Brought my car for an oil change on a Friday morning, went to pick up later that day, only to find out that the car wouldn't start. They didn't know what happened, and said that after they had done the service, they brought my car to the car wash and that smoke started to come out from the hood. They couldn't determine the problem but would have a master tech check it on Monday. I was leaving on vacation on the Saturday, so I didn't have time to deal with this. I told them that the car was running fine when I dropped it off, and they were obviously able to drive it to the mechanic bay to the car wash. In between the service and the wash, something happened but they weren't sure what.
The owner said they would have a master tech check it out and that they would make it right. A week goes by with no word. After my vacation, I went straight to the dealership, and they fixed and replaced the starter and wiring harness, in spite of our insurance company saying they couldn't process the claim (which was suggested to us by the owner of the dealership)
I was very worried as I didn't get any correspondence the whole week I was on vacation, but luckily they came through and made the situation right.

I'm actually giving them a 2 1/2 stars, just for the effort of trying to convince us into another lease or purchase. Called them beforehand and explained our situation of an expiring leased car situation (expecting what they so much advertise -> help). Once we arrived, they immediately began paperwork, not really giving any advise as to what we can do (options). After all paperwork was done, we were directed to a sales person to look at cars and almost convinced into buying one. Yet, no mention about the lease situation (after asking several times). Once a car was selected, the "how much do you want to pay monthly" question came up. The lease we have is at $325.00. So we said, no more than that if less, even better. Aaaaand of course "they are trying to do everything possible to help us", but if we can make $465.00, that's the best they can do. Given the credit worthiness and blah blah, blah blah. Again we asked about the lease situation and his response was, "oooh, you have a lease, I wasn't aware of that. Weeell, we'll tack what's due onto your new purchase. That's the way things are". Not in those exact words, but pretty much how we felt. We, could have simply gone back to the dealer where our lease was made and gotten the same experience and not wasted almost a whole day, a 30 minute drive, and gas. This dealer's commercials are deceptive.