anaheim mazda Review

Service here is always excellent. We have bought both our cars from here because there service is always above and beyond. We came in for oil change and they also changed out our battery, center piece that was ripping they were all under warranty. Very pleased every time.

Staff is friendly. My wife and I both get our oil changed here for our Mazda s. Sadly we used to pay about 65 each for our Mazda s with synthetic oil without a coupon but they raised the prices I guess cause with a coupon we pay 78 not. This is the fourth time we ve gone where they ve done a terrible job washing our cars. I know its included in the price but if I m paying more money I should at least get a decent car wash. Also whenever my wife goes alone they always tell her she needs things done to her car to try and get her to spend more money and I always tell her to wait and We get second and third opinions else where and they disagree with the dealership. Most recent visit told me I had a nail in my car that wasn t repair able. I decided to take it to America s tires and they checked f it was leaking and it wasn t and told me they could repair it for free since I have insurance on my tires with them. I ended up taking it to my work at Costco and it was taken care of and haven t had any problems with it since. We might be searching other Mazda locations for better deals.

This is our third car this here, this year alone, due to an accident Our sales staff James and Ramon were so helpful and thourougb in explaining all aspects of the car and all service functions of the dealer. They were so helpful in walking us through the process of getting my daughters car replaced with the gap insurance. The entire staff is kind and generous. Would recommend to family to friends for sure. MAZDA FOR LIFE!

Great experience as always! Tito is awesome and always goes the extra mile. I would highly recommend Tito and the team at Mazda of Orange if you are looking for a great deal and a great product. This is our second Mazda in less than month now. Thanks Tito for everything!

I put off buying a car because I hate the process. At this dealership, I knew what I wanted, found it, drove two cars to be sure and offered to buy at a good price. Christian was great. No nonsense. The finance guy was efficient. The hardest part of the process was getting the floor mats and gas. It was the best car buying experience of my life.

FIRST TIME BUYERS DO NOT GO ALONE, THEY WILL TAKE ADVANTAGE OF YOU....!!!!

Looks like this dealership is up to their old tricks again. Filter for low ratings on here and you will find that what happen to my brother isn't a first...!!! These sales people will pitch you a fantasy deal and at the end you will come out paying for more then what you initially went in for...!!!
People know your rights before signing anything, California does not have a cooling off period, but you do have a three-day option to return the vehicle for a restock fee DO NOT SIGN YOUR RIGHTS AWAY ON THIS FORM because you might realize that the deal they made you was not what you expected. The sales guy there Ramon also lied to my brother after he realized that the deal he made was something he couldn t afford and asked him although he signed the contracted, waived his rights and because he hadn t driven off the lot was there anything he could do to return the car, the sales guy said NO that he couldn t return the car because he had already signed the contract! THAT WAS A LIE, people you have the option to request a reverse on the contract and return the car IF you haven t driven off the lot and of course for a fee, but it is better than getting stuck with a vehicle that you can t afford !!! No one at this dealership is willing to help you, the sales manager is rude and hung up on my brother, the GM had no remorse or willing to investigate this or offer anything unless we asked him about this and that .!!! We will be filing a compliant with the Corporate office and the DMV!!!
All they want is your money and care nothing about you, don t come here !!!!

I am taking this contact approach because it s the only way. In March 13, 2020 I visited the service department and parked on the right side of the entrance. I left the service no more than 15 minutes after, I realized hours later that I dropped my wallet that carried my social security card, work authorization card as well as money that was going to be used for my mothers medical treatment. I know this might not reach the person that found it but If you are reading this, PLEASE PLEASE return my wallet to the address on my work authorization card..if you don t want to return my wallet back just mail me my social and work authorization card you can mail it without a return address!!! I hope you can find it in yourself to understand how important those documents are to me.

took my car in because the alarm kept going off. They had my car for several days, and got it back, but the issue was not fixed.

So I went to this place to check out the new Mazda 3 turbo hoping to do a drive test, but the salesman told me that they didn't have any unit available to do this. They only had one new unit and the guy said that it was not possible to drive it to avoid unnecessary mileage in it. Ok I understood this last point, but what if I wanted to try this new model before taking a buying decision? They should have an unit dedicated to drive tests, like other dealers.
And that was not all. The salesman told me that I could go to other dealers if I wanted. Yeah, I will go somewhere else for sure and never come back to this place, but I wonder if this kind of customer service makes them sell more than their competitors. I went to other brands dealers like Wolkswagen of Garden Grove and they allowed me to do drive tests of the GTI and the Jetta GLI, and even if I didn't end buying any of them, they were kind and respectful.
Mazda of Orange needs to improve their customer service so bad.

Dustin R. was very helpful and knowledgeable.
He had answers to all my questions and made sure that I was content with all the services performed on my car.
Thank you Dustin!

Erik Badillo did a great job in handling my 60K service

Thank you Joel for helping every time I come in to service my car.

Tom is SO awesome. He took the time to listen to all the things that I wanted the technicians to look into and he also took the time to explain what they did to inspect & fix my CX-5. There were no surprises and thankfully a lot of the little things that I raised came back a-okay! He even had the service manager join us to help show me how to resolve a Bluetooth issue I was having on my own.

I highly recommend coming in to see Tom. He s trustworthy, nice and very knowledgeable!

They did great work but it took 3 hours instead of the 1 hour estimate.

I decided to givey business to a new dealership since the previous one failed to give me what I was looking for. I found Mazda of Orange on Google maps and decided to give it a try. I emailed their internet sales rep AL and we went back and forth via email. I decided to stop by admcheck out their cars on a Tuesday, and let's just say I was an emidiate fan. I decided to give this place my business because they gave me what I was looking for, a good car at a good price.

Great job two thumbs up! Gabino and Scott were great and the finance manager was extremely nice to work with.

It was great the first time i visit here. The 2nd i went here the price went up double on oil change and the service they say its free carwash oh yes it is free but they will just pour water on your car and leave it like that hilarious

I had my Mazda services here with an oil change and tire rotation. The waiting room was clean and had plenty of seats. They had coffee, tea, and water available. The only thing I did not like was the quoted wait times. When I called to book the appointment I was told 1 hour wait time. When I got there I was told 2 hours wait time. It ended up being a little over an hour.

Don't go there, sales person, Joseph, only cares about you before you sign the invoice, after you sign, he does not care about you anymore, we bought a car with him, and we told him we're going to come back and pick it up two days later, because of the insurance, when we came back the car was not ready and the only thing he told us was that it has nothing to do with him, that it was the people for finance department, that but the way if you are asigned to Pat Naranjo be careful, he is going to tell you that the car comes with an alarm, that is not true, he lied to us the car did not have any alarm installed, he carged us $595, when you can buy it for half the price. Do not go there.

Everything I have experienced at Mazda of Orange have been positive. From the original no BS purchase of my CX3, to being invited to an evening of questions and answers about your vehicle. A tour of the Service Dept. to know where to go when you get there. I made an appointment for my first service which was handled just as described. Car washing is included in your service, a nice plus. The most pro-active dealership I have ever purchased a vehicle from. Thank you

I had an incident with my car after driving across country which required extensive repairs. Edgar was assigned to manage my case. He was wonderful to work with and extremely patient (as my car was there for 2 weeks, it was a long process dealing with the insurance company). He also had to deal with some mistakes that the inspector made. Edgar handled it like a pro and made sure that my insurance company had the correct information, and was quick to communicate with the inspector when the mistakes came to light. All was right in the end, and the insurance covered everything thanks to Edgar's diligence. Wonderful service. If you have a complicated case like mine, or even a minor one, see if you can request him!

The minor service was ok but I paid for a software update to the INFOTAINMENT system that didn't solve the problem... from what I read in mazda forums, many many mazda owners are facing the same issues.
What is mazda gonna do about it ????

The staff and management were professional and courteous. They provided what I needed without trying to "upsell" me. I would definitely buy from this dealership again

I had my Mazda towed to this dealer only for it to be dropped off somewhere in the back where NO ONE in the dealership knew it was. It took hours to locate the car and prolonged the time for them to fix my dead battery. The next day they refused to fix the battery because they claimed that a light was left on, which I know is not true...so long story short they wouldn't cover it under the warranty. I barely drive the car and I know a light was not left on.

I will NEVER go to this dealership again! They have the worst customer service, they are not friendly, and they refuse to listen to their customers. I would recommend a different dealership because this one is terrible. This is the closest dealership for me, but I think I'll take the drive before EVER dealing with these people again!

Okay I bought a Mazda 3 in the Summer 2015 but I thought I would leave a review....They advertise as a dealer for the "credit" challenged and yes their finance people are very good at pushing through a deal on a car that is new and that you will most likely not get approved elsewhere (if you are really credit challenged) . But the terms will be absolutely atrocious to the point that I really regret having done it. Also they did not budge on MSRP because of the "bank fee". The experience was not bad but honestly especially if you are credit challenged really think about what you are doing try cleaning up your credit first or do a chapter 7 and once it is discharged then after a time try it.

This is the dealership that was able to give me the lowest price on a new Mazda 3 2.5 PP AWD of all dealerships within 100 miles. I highly recommend that you ask for Gabino Luna in sales as he's the best they've got and he'll make sure you're happy with all aspects of your new/used car purchase. Great guy and highly recommended that you work with him.

The people here have provided a 5 star experience every time I have visited.

The one star that I am taking away is for the sales trick that they recently pulled off by sending an email for a $12.95 oil change special. As soon as I mentioned that email, the service rep told me that it doesn't apply for CX-5, because it requires synthetic oil. My question to the management is: "If it doesn't apply to my vehicle, why send it to me?" I am sure their database knows who owns which model.

I am not complaining about the oil change pricing, because it's very reasonable, considering the complimentary tire rotation and car wash. Then, why do a bait and switch, when you are already a better choice?

Service, parts department employees are VERY RUDE... Got a new used car and needed to pick up something. Joel in services was to busy to help me and told me I needed to come back. My sales person Tony Banks was great. Will not go back or refer anyone there... Very sad....

Doc is Amazing!! My daughter needed a new car. We went to Mazda of Orange to look at their used car inventory. She found a beautiful 2015 Mazda 3 with low miles. She fell in love. Even better, it was Certified pre-owned!! Doc really helped us to get payments she can afford. This is our 3rd car with Doc and it will not be our last. Thank you Doc and thank you Mazda of Orange

Had an appointment for 10 a.m. Saturday May 20th. I arrived 15 minutes early for an oil change, 14 point Inspection, a car wash and tire rotation. That took two hours. During the tire rotation they found a nail in one of my tires so I had to have that replaced. That took another two and a half hours. So I spent 4 and 1/2 hours at Mazda of Orange for an oil change and a tire replacement, 4 and 1/2 hours! Let's add on top of that the hour that it takes me to drive down to Orange County from Los Angeles, and an hour back. So in total Saturday's appointment at Mazda of Orange took 6.5hrs that's almost a full day's work. I find it highly unlikely that I will return there again.

Our salesperson, Ben, was very informative about all aspects of the CX-5. We felt no "sales" pressure from him. He simply told us all the reasons he bought this car for his wife. Everyone from Ben to Vijay were extremely professional and courteous and made it a stress-free decision and transaction. We would highly recommend them!

Update: I'm taking the time to post this, even though I already made a similar review on another site, because I'm really please with Mazda Orange. First of all, I got a great deal on a Mazda 3 Hatchback AWD a couple of months ago at this dealership. I did my background research, so I knew what would be considered a fair deal. What I love most, however, is they respected the fact I did my research, and didn't insult me with trying to get as much out of me as they could. We agreed on a fair price quickly. Nobody's time was wasted with haggling. This is how buying a car should go: win/win. I want to follow up to also express appreciation for Abe, the GM of Sales. He was both professional and considerate, even when I had questions regarding service. Jacky in sales is also extremely polite and helpful.

Took care of everything promptly and professionally. Even went further than expected by having a part fixed and replaced..when originally this was going to take a 2nd visit to complete. Saved me time - which I highly value. Greg Imperial was great with everything. Thank you!

Came in for used CX5 on their website. Salesman did not seem too informative or excited to assist me even after I came in ready to buy with pre-approved loan. Manager took over & although he seemed a little pushy, got me into a brand new model at almost same cost, answered all my questions/concerns, worked out a good deal, gave me acceptable amt for my trade in & got me Mazda financing at a lower APR. Operations manager even got me employee cost on addition of a roof rack.

I dropped in last Friday afternoon without an appt to get a few minor things taken care of. Sarah, the SA, immediately took care of me. She got all the work done quickly and my CX-5 got washed. I live a long way from Mazda of Orange but it's worth the drive for the high-quality service.

"Mazda of Orange" was the second Mazda dealer I visited in pursuit of a new car for my wife.
Thank you, Thomas, Elliot, Manny and Jonathan for providing us with everything we asked for.
My wife is very pleased with her new Mazda CX5.

Terrible car buying experience. From sales to the closer all the way up to management. I have never wrote a review in my life but I needed to get this out there. If you are reading this, stay away from this place or you will get scammed into purchasing a car you thought was what you walked in for.

I went to Mazda of Orange to get my car serviced and to take care of a recall. I thought that I had made an appointment on-line, but it did not show up on the schedule. Nonetheless, Tom took care of everything. He offered me a rental car for the day because they had a number of customers ahead of me. He texted me with his contact number and let me know when my car was ready for pick up. Tom was professional and courteous and made the whole experience pleasant and satisfying. I have always had my car serviced at this dealer and will continue to take it here. My only suggestion is to fix the on-line appointment website. It is not user friendly.

I bought my cars here, but when I take a car to service a certain Victor and he has a brother, they also reluctantly tend to ask me about the car and they answer wrongly.

I was treated very well - I was not put under a lot of pressure and the gentleman that worked with me on the financing was really good with me. He seemed honest and workable. It was a good experience

This was our second purchase in the last couple of months. Each timewas a good experience. Will recommend this store to all my family and friends

The entire team at Mazda of Orange made it so incredibly easy to leave happy. Got an amazing deal without the hassle. I would recommend Mazda of Orange for anyone looking for friendly and genuine service.

Great and prompt service. Couldn t have asked for anything better.

Aside from receiving my car back with a dent on my left front bumper, the service was good.
Unfortunately, I did not notice the damage until the following day.
My complaint is that a before and after checklist should have been provided by Mazda and a walk around inspection of my vehicle should have been done prior to the service tech driving away in my car. Had this been done, there would be no argument about who is responsible for the damage to my car.
Disappointed.

Sales man was being very inappropriate with me in front of my husband! Never comming here again

Thank you, Erik! Service department staff = YOU ROCK!

Andrew and friends went above and beyond to assist me in buying a vehicle today! Amazing service! He let me know it was his first sale at this dealership, so I am super happy to be a part of his journey here at Mazda of Orange, he is going to do great things!

Mazda service was excellent! Luis was polite and professional. He called Lyft and 2 minutes later the driver was there to take me home. Mazda called me 2 hours later to let me know the oil change, recall replacement on the winshield wipers and complimentary car wash was all completed. Lyft was called once again and 3 min later I was picked up and taken to Mazda service department. The paperwork was printed out and I was walked out to my car by Luis; he made sure the paper that covers the floor board mat was removed. Thank You Mazda for the smooth process

Our experience at Mazda of Orange was exceptional. The dealership itself was clean and spacious. We were greeted immediately. We had an appointment with Tito Molina. When we asked for Tito, the person who greeted us knew who we were and said that Tito was waiting for us .right on time.

Tito was outstanding. He made the car buying process enjoyable and seamless. Tito was professional, trustworthy, kind and knowledgeable. Before I was willing to go to the dealership, I asked detailed questions about the pricing. I had done my own research about taxes and allowable charges and Tito answered each question with patience and straight-forward answers. When we got to the dealership the pricing was exactly what I had received via email no hidden charges.

In addition to Tito s excellent service, Jason Anderson (Finance Manager) was also terrific. He went through the paperwork in a timely manner, explaining what we were signing in plain language. He detailed and offered us the extended warranty plan but did not push us. He was friendly and proficient.

If you are planning on buying a Mazda, go to Mazda of Orange and ask for Tito Molina. You will be happy you did!

Had a good experience buying my Mazda. Eddie Sosa was helping me out throughout my visit there and he alongside the others I interacted with were friendly and down to Earth. I didn't feel like I was being led to purchase a different car than the specific one I was looking for (a Miata) and talks progressed relatively quick enough for me to enjoy my car that same day without feeling like I wasted an entire day in an office like I had been fearing would happen before I arrived. Overall, I enjoyed my visit there and would consider purchasing a car with Eddie further down the line when my needs change!

Sarah P. at the Service area assisted me. She was very helpful in getting my 30K mile maintenance set up. Overall, my service was fast and efficient!

They failed to pick me up when my car was done being serviced, leaving me stranded at work. When I dropped my car off for service, I told my service rep that I would need to be dropped off AND picked up from work. When the shuttle driver dropped me off at work, he asked if I would need to be picked up. I said "Yes." I was later called by my service rep, who told me that my car was almost ready. I reminded him at that time that I would need to be picked up from work and he acknowledged my request. I was never picked up. The service department closed, and I couldn't get my car until the next morning. The cashier the next morning seemed indifferent to my situation (she also was 11 minutes late to work) and I had to wait an additional 8 minutes for someone to retrieve my car. (Jesus Chavez was my service rep. reading review below, I see that I am not the first to write a complaint about him)

I replied to an email survey they sent me and described the situation. A week later, I received a phone call survey. The woman did not sound like she had any knowledge of my situation. She informed me that she would speak to the service manager and get back to me with some sort of offer to make things right. I write this review two weeks after I had that phone conversation.

Had a good experience with the dealer. Transaction was smooth and fair, though our sales man left us another one got us taken care of

Bought 2018 MX5 GT 2days ago from Manny. Great service and very friendly. I will definitely buy again here.

Good service, but when I got home and notice that the head light that was replaced on my car was scratch and worse from that original that was not good now I have to go back.

If I could give no stars I would. So I saw a used 2015 Toyota Rav 4 on auto trader and it looked amazing so I contacted mazda of orange. Went in talked financing and they assured me that they had checked the car before giving it to me etc. First time buyer even though it s used, I have finally been able to buy my own car by working hard. Excitement soon turned to worry as the next day I heard a shudder sound coming from my car when I accelerate. Also I check my oil and it was on the lowest notch, this is basic so it worries me that either there was a leak or they didn t due the checks they said they did. But it s just oil after all so I overlooked it but I did notify them of it. They wanted me to bring it in so I did and when I did I notified them of the noise I ve been hearing, they didn t check the noise they just checked my oil 4x. After telling them that there was something potentially wrong with the car they sold me and scolding, they told me to come in so they could check it out. By the way i was in tears every day just because of the treatment of how they just talk in circles around me. So I took it in and they did an oil change and full inspection and what a surprise there was nothing wrong with my car! So the noise is nothing, just a product of a car with 106,000 miles on it (this is what they kept telling me). I asked them if they could take my car overnight so they could drive it in the morning to hear the sound and they said it was pointless since they already inspected it. I later called and asked them to do this again and they said no that the noise is just a product of the car s miles. So I took it to my mechanic and he made the EFFORT to take my car overnight and drove it and heard the sound and the machine diagnosed as my transmission! Specifically the torque converter, which will cost 1600$ to fix. As a first time buyer, as a woman, as a human being I am insulted and disappointed by how I have been treated. I d say don t buy used car from here but I will also say don t buy from here at all.

Great professional service, less than an hour & I was gone like the wind, & they washed my car! A+ Erick was a true pro, enjoyed the waiting area. Coffee & treats, can beat it with a baseball bat, keep up the good work...Rafael Ramos

I've loved the services at Mazda of Tustin ,Unfortunately I have moved
I thought Mazda of Orange not done a good job
I had a terrible experience about few days ago. I went to replace the radio ,It was found out the last inspected and order the new once , after 4-5 hours they call me up and said the part not have come jet ..Early when I came if they told that they didn't have the part : that would be ok
Last year . I went in for a routine oil change and inspection , it's taking me little hard time to went through the appointment because nobody pick up the phone almost time is the answering machine set up. That day .I went home and waiting for the shutter pick me up until 7pm I called back but the dealer already closed then the next day I came the dealer and found out that they was mixed up the paperwork , they did call but that not me!!!
T hope the new manager will do better

Was very satisfied with the service at Mazda at Orange. We were there for a good four hours trying to find a Ford that fit our budget, but we couldn't find one. Rather than pushing us out, Gabino took the time to search the lot for what I was looking for and we came across a Mazda instead. It was a better price point and fit all my technical needs. We brought my payment down and they even included free oil changes for the whole lease term and extra miles on my lease. Overall, love my car and glad we stopped by.

I was honored at the service desk for the mail-in special price but was charged at regular price at check out.

Not happy customer.

Joel Angulo has been very helpful all the time. I have been visiting this shop for about 5 years. It is always a pleasure to have my car in. I do not only use the sevices for mechanical needs but I do detail interior and exterior. I will recommend to talk with Joel about any services he has been working there for a while. He knows the system, very professional and will go for the extra mile.

I had a great experience with Mazda of Orange everyone was so polite and helpful. Thank you for your outstanding service

I bought my first car here and they made the process incredibly seamless. I had the pleasure of working with Jason who made each step of the process easy, understandable and enjoyable. They were super clean and made sure to follow all COVID precautions. I absolutely love my car and feel well taken care of at Mazda of Orange. Cannot recommend the experience enough.

If you plan on working out a deal online with a sales associate due to the pandemic, I would avoid this dealer at all costs as they will not reserve a vehicle for you even for a couple of hours.

Before I begin the review, I want to thank Joe Ehlert for working with me on the Cx-30 I was about to pick up. He worked relentlessly in finding a good deal that worked for me in my short timeframe, and am extremely grateful for him.

What I take issue with is the "company policy" that the manager, Nery, stated that in-store customers take precedence over online customers.
Joe and I worked on a deal that I verbally agreed to at 230pm to come in around 6pm the same day to sign the necessary paperwork.

As I rolled into the dealership at 530pm, I was notified it was sold and my deal was void. This is when I spoke to Nery and he stated the policy above and mentioned no deal is final and the customer who came before me could walk out too.

What kind of bs is that? So the other customer hasnt even signed the deal or worked out the financing but because he was in the door before me he gets to reserve it? During a pandemic, that's is some pretty backwards logic in that because I was trying to be safe and negotiate remotely, I don't have the right to have some small window similar to the other customer to even drive to the dealership to sign the paperwork? And to add insult to injury, Nerys demeanor was as if he didn t care with his hands in his pockets and head leaned back.

I've been car shopping for the past 3 months, and this was without a doubt the most unprofessional interaction I've had with a dealership.

Customer service is great! Service center far exceeded my expectations. Best Mazda service center I have been to.

Andrew at Mazda of Orange was incredibly helpful in helping find the right truck at the right price. I was amazed on how patient he was, Sending me pictures of different trucks as they came in and staying late to make sure I knew how to use all the modern technology on the vehicle. Thanks Andrew you were a huge help!

Very happy with Sarah and Eric. Vey knowledgeable and helpful

I checked out two Mazda dealers, one in Cerritos and the other in Orange. I decided to go with Mazda of Orange. I am and still are content, happy and satisfied with have gone to Mazda of Orange. Prices are reasonable and fair, customer service is genuine and honest. Right until the very end every step and process was explained and treated with priority. The sales reps are all friendly and understanding and will fight to make sure you receive the best deal possible. Stop on by ask for Gabino and enjoy yourself a test drive. Go experience it for yourself. Treat yourself, invest into yourself because you deserve it.

Horrendous experience... Took my car here for a recall and figured I would get an oil change and a simple tire patch due to a screw that was in my tire, not near the wall, I know I saw where the screw was. I'm a single girl with no help taking care of everything on my own. In this economy few of us have extra money laying around and typically needs to plan out decent sized expenses. I was expecting $100 at most when I dropped off the car and was told the recall couldn't be done because it was a Sunday and it would take about an hour and a half or so for the tire patch and oil change...I was 4th in line that morning when the shop opened..... It's a looong story but my car wasn't available until the next day at 5pm and it cost me close to $300. I feel I was completely taken advantage of and had my back against the wall without a choice. It's not like they gave me any options AT ALL and when I tried to push back I was placated with lies and then the guy disappeared as to avoid keeping his word on the discount I should have been given etc. The whole experience was BS, and on top of that they did a horrible job washing my car, cuz whatever they did to my back window was smeared with something gross and I had to scrub it myself to clean it after I brought it home. **Also they lost some guys key faub while I was there picking up my car, which is crazy! How does a car shop lose someones car key? Not a good place at all...YOU HAVE BEEN WARNED.

Mazda of Orange has been nothing but a great help to me. Ivor got back to me quickly with a great price on a new Mazda! I was able to get it the next day. Ivor was so helpful and patient with me, he really worked to find me the best car and for the best price. Thank you Ivor and Orange Mazda for the awesome service! I will be using you guys every 3 years for my new lease!

I got myself the Mazda CX-5 that I ve always wanted with the package I hoped for. Always such a great experience at Mazda of Orange. This the second time I ve gotten a car here and drive all the way down from El Segundo just to go here. Would definitely recommend to everyone I know.

The car was fixed on time and when it was delivered, was washed through the way they treat you is like you are part of the family's (well, better) and the Lady at the desk, Paisley treat you with a lot of respect and appreciation, her people skills and finesse makes you give your business to this place, she makes you feel really appreciated.. Thanks

I bought my 3rd Mazda CX (CX5, 2016 CX9, then 2018 CX5). My first salesman was Al and he treated me very calm , no pressure and tried his best to give me a fair deal. Very nice salesperson with experience. The 2nd car was by another salesperson because I forgot Al's name. Not a good experience with her, or finance. I was very pleased to have Al!

All great except one issue that has me unhappy. I said ok to the security system at $695 but within 1/2 hr changed my mind. But, VJ in finance did a great job and was very professional and kind, he explained it was too late to disconnect it. I'm so unhappy and really would like this taken care of esp with buying 3 cars from the Orange dealership. Servic8es done there, too. Erik in service is perfect. Always a smile and treats me good.

I hope the new Gen Mgr would be able to get this security system disconnected and off my loan. Esp this being my 3rd Mazda car at Orange. I hope to hear back!

Ps I'd have given 5 but unhappy about the mazda policy about disconnecting it.

Update 12/13: finance manager said he wanted me happy and said I could have it disconnected as he appreciated me as a customer. Al and VJ told him I was a loyal customer. They all took care of me. I decided to keep it as I park in a carport and I was hearing neighbors say there were break ins. So car is safe. 5 stars!

Janice M

Went in for my complimentary service and they also did a tire rotation which I didn't ask for but they tired to charge me.
How ever before anything was done I had told Jesus Chavez I have a screw in my back left tire, and when all was done in he said his workers didn't find any nails. So I went to find the screw and it was still in the same place the left back tire which means they didn't do a rotation.
What was so bad about the experience was that there was so many lies and in everyone's stories including the manager even though I knew that they didn't do a rotation they swear up and down that they did.
I won't take my vehicle back to that service department.

I actually wasn't looking to buy a car. I just took in my car to get serviced. I ended up trading in my current Mazda M3 for a newer, upgraded M3. I drive a lot so even though my car was only 3 years old it had close to 49,000 miles on it. But I got a phone call from Al Tehrani who made the magic happen and I ended up with a new car thanks to Al! He even helped me with my settings on my new car and was incredibly patient and non pushy. Will come back to him again. And I recommend to my friends.

I've been to several Mazda dealers for service around the LA/Orange County area and these guys, by far, deliver the best customer service experience. I felt taken care of the moment a representative answered the phone.

Great, exceptional service, all the way from the valet as you drive in, to the service advisers and everything. Courteous and smiling and fun people there. The complimentary car wash is always a joy, and they take really good care of your car.

Eric was very professional & courteous. The expected wait time was clearly explained though they finished early which was great for me w/young kids. It's always a pleasant experience. Getting service done there.

Fast, friendly service and good prices for service of my Mazda 3. I also bought my car here and got a great deal, great car. I recommend this dealership.

Lied about a warranty repair which would have cost them $250 maximum. So imagine what they will lie about when the repair is more costly. I will buy Mazda again but not from this dealer.

They got the work done on my car and had me out in 11/2 hours.

Eric was helpful, provided me with updates and let me know the final results.

We had been car shopping and showed up to a couple dealerships that just made it complicated and gave us alot of buts'. After searching a bit more we decided to check out Mazda of Orange. Since we put foot on the dealership we felt the attention and dedication of HAMID the sales guy towards helping us shop for the car. Everything was explained with details step by step. We ended up with a way better car than we first intended to buy and a great price. Its been 2 days since we got our new cx5 mazda and we just recived a call from them telling us that they got a lower rate for us so now we are gonna be paying 40 dolars less a month, im really happy with my purchase I highly recomend this dealership if you are looking for a mazda or ford and make shure you look for hamid. Trust me he's the one.

Price started MSRP and ended below sticker. Used typical four square method.