I'd initially emailed David Johnson (sales manager...

I'd initially emailed David Johnson (sales manager) on 7/20/20 to inquire about a new vehicle purchase and was connected with Tito via phone chat the next day regarding pricing & available incentives etc. so made an appointment to test drive three different CX-30 builds on 7/22. Since Tito was out of the office, he'd prepared notes for an available sales staff (Joe Ehlert) to assist with my pending purchase. Joe was very patient allowing me to take my time test driving all 3 build options, answered all inquiries and transitioned final pricing with Abe Ramjan (floor manager) before segueing to finance division (Ryan) for final documentation while my new vehicle was prepped/cleaned. After final inspection with Abe, I had a minor predicament of getting both my new vehicle and my wife's vehicle back down to my South OC residence. Fortunately, I was offered a mechanic staff to drive my new vehicle home. YMMV, but from initial contact with David to Tito, Joe, Abe, and final finance documentation with Ryan, my purchase experience was painless.