McCoy Mills Ford Reviews

It's been 10 wonderful years and counting with you guys. I'm thankful and appreciate of the satisfactory of the work and commitment with my Vehicles McCoy & Mills Ford offers. Honestly that's my 2nd home. All the Staff members are so polite and caring. Thank You so much Highly Appreciated.
1 LOVE BLESS UP!!!!!

Had my truck repaired. They did a very good job. Excellent people to help you.good body shop.

worked out fine
appreciate that you are open until 4 on Saturday
Fritz

Febrtary 2020 ~ Made an appointment for oil change. In and done, less than an hour. They did a battery capacity test. The battery will probably die in about a year. Will have it changed at next service. Price is comparable with AAA.
Also had the F-150 in for oil change two days later. Again phenomenal service.
July 2019 ~ Oil change and rear suspension recall. Required FEA too. Left the car, went on vacation. Came back and all done. BUT the car is a bird poop magnet that works in Fullerton as well at home. :)

Oil change. Done quickly. On time. No upsell. I wasn't Jiffy Lubed. Looked up recalls and advised. Ordered a part for install next day. Great service, great people and fair prices.

The oil change was on Monday. Tuesday the parts department called to say that the door panel was in. (There was a quarter sized delamination in the arm rest.) I was transferred to a service advisor and set up an appointment to have the panel replaced on Wednesday. I arrived at 2 and was on my way by 3.

This is one of those places that should get a rating of ten stars on a scale from one to five. Yeah, they are that good for both service and sales.

Again, in for service and battery. New bank card wouldn't work. Nothing wrong with the card just their new terminal. "Figure out what is wrong and come back and pay us." It was like $200. Never heard of a car dealer doing that.

All taken care of. I know it is an oxymoron, but this car dealership is honest. Best people in the world.

This is our third vehicle from Mccoy Mills Ford. Ron is the best when buying a car or truck. He is very informative and will match you with what you are looking for. Service packages have always worked out for us. Fast oil changes and maintenance experiences. Honestly the best experience with this dealership. Just ask for Ron D.

I bought a Top of the Line Fully Loaded EcoSport from this dealer. Seemed Great other than NO CD Player available any more!!! BUT, soon the alarm started going off randomnly 2 to 5 times a day. I tried everything within my 73 years of serious auto knowledge (this is my 49th new car). I checked Google & Ford postings about this and could not find the problem; thus indicating that the dealer was going to have to get deep into it. I was first greeted by Service manager Jacquelynn Engles on how Ford does NOT have alarm systems any more & it is an aftermarket add-on sold by the Finance Dept. or installed by me so they are NOT responsible! I said that I bought this car from them just as it stands & the reply was that it must have been put on by someone else & the vehicle is an 'Unwind Sale' / Resale from someone else !!! I asked: "Then what is that lock button that beeps when I lock the car and that 'red noise cancel' (speaker) button on my Ford remote"? She said: "That's the Ford Arming System" !!! Arming what??? ...a Ford Alarm !!! I was told that this Fault has NEVER been seen before and there is NO information available on it BUT the Scan tool will show the event if it occured. Upon picking up the car 3 days later I was told that the Scan showed nothing and the 'Alarm' never went off when it was there. That day the 'Alarm' went off two more times AND 1 to 3 times every other day as I drive , park and lock the car! My car probably sat in the service lot unlocked (unarmed') that whole time and was NOT driven, locked & unlocked repeatedly! If the Scan Tool does not show the fault, then obviously it is not part of that Scan program. My employees & neighbours can testify to the problem.
Also, upon picking up my vehicles, I check Torque on all of the lug nuts after tire rotation. The Mag Locks were NOT torqued to spec. On a 4 lug vehicle that is 25% weak per wheel (and can be classed as 50% weak for that 1/2 wheel area (think about it)!

UPDATE:
Service Manager Joe Green responded many times to all the issues and solved them all...with a LOT of research & Discovery of new updated parts that addressed these seemingly strange issues. Random alarm and
flaky Remote Start was fixed -- the car DOES HAVE a Ford Alarm System; hopefully the Service Greeters were educated...always check the wheel nut torque yourself if you can!

Arthur, Danny, Joe, Henry and Vincent are just a few of all the amazing people that work here. They are very helpful, friendly, and they know their stuff. Thank you guys.

Steve Kocsis & Omar Palazzo at McCoy Mills saved my car leasing experience over Memorial Day weekend! After unsuccessfully negotiating for the car I wanted at several other competitors, I called McCoy Mills to see what they could do. Steve offered to do a trade to get me my specific color & had it available within a day over the holiday weekend... & got me within dollars of my desired payment!! Omar assisted me with the application process, return of my existing lease vehicle & delivery of my new vehicle. I couldn't be happier in my new Ford... I will be back to these two superstars in another 3 years! Thanks to Chad Anderson for making the finance process quick & painless, as well!

Casey Allen was an excellent salesperson! Answered every question I had and was very informed. I knew exactly what van I wanted, but it was quite rare. He found the one I wanted, had is shipped over next day, and the actual sale was no pressure whatsoever. Definitely recommend working with Casey at McCoy Mills Ford.

Over the last 12 years, I ve had to deal with many car dealerships for myself and for family members. McCoy by far has been my favorite one. When I reached out to inquire on a specific F150 platinum I was connected to Eric.

Eric went above and beyond to get me the information, he was courteous and easy to communicate with. After confirming all of the features and the price I scheduled an appointment with Eric to test drive the truck later that week. I didn t get the if you don t hurry it will be gone baloney that other salesmen tend to do. Eric held the truck for me until I was able to stop by.

When I arrived, I was greeted very kindly and Eric had pulled the truck around. After test driving it I had ample time to think about it. I even had several other requests that were met with the utmost professionalism from Mike the manager.

The finance fella didn t try to upsell which I was expecting to have to fight off. After my purchase was complete I had an additional request that was taken care of at no cost. Eric, Mike, and the service team just wanted to make sure I was happy! The customer before profit, they have the right mentality here.

Overall, I came away with a truck I love and a dealer experience that was amazing! I would highly recommend this dealer to anyone looking for a Ford.

20 years later still happy with buying are expedition from you guys.

Bought a Ford Flex over the weekend. Love the car, smooth transaction, no hard sales. Paul was awesome. Thank you.

I must say that My wife & I were extremely pleased with the care & attention we received
From Tim McCann , the sales rep that handled the transaction on our new F150 STX. He took us for a test drive and explained all the features of this beautiful truck! He went to bat for us and made sure to get us the very best deal he could! He was personable and by the end of the deal we felt like good friends! We know we can reach out to him with any questions we might have in the future! We highly recommend Tim McCann at McCoy Mills-Fullerton if you are looking for someone that cares and wants the customer to be happy with their purchase!
Kind Regards,
Jesse & Donna Cabral

This was by far the best experience I've ever had. The staff was friendly, engaging, and most importantly honest. Our sales representative was amazing. As a resident in Fullerton it's refreshing to know and comes with a sense of community pride that our community dealership is characterized by integrity and trust. Thank you!

The whole team is fantastic! This is the 2nd car we have bought from McCoy Mills Ford. The salesman was Jim Bright. He listened to what we were looking for and we drove home in our new car. The finance man, Chad, had all the documents ready for us. It was an easy process & everyone was terrific. I highly recommend them for a new or used car. It s worth the drive from wherever you live. They even have a great service program. Thank you!!!!

I give the Service department, specially Art Bravo a 5 stars and more.... very professional, friendly and knew what he was doing. Very easy to get an appointment and when I got there, I didn't have to wait at all. Thank you for such a great service.

Best car buying experience ever! Gary Boyd and Mike White are amazing, I needed lots of help and advice. It was so easy and fun,

I love my new Edge. Huge upgrade from the ML350. Thanks to all at McCoy Mills Ford.

I had scheduled an appointment for a Saturday afternoon test drive of my dream car, That just happened to be on their lot. A blue 5.0 Mustang GT. On the Friday night before, my car started breaking down and I made it to their lot on a wing and a prayer.
Not only did I test drive my dream car... I drove home in it that night. It was a very pleasent experience. The staff was amazing and made it a comfortable and smooth process. I am so happy! I Love my new car and McCoy Mills Ford.

Excellent service. I have been a customer for many years and have always been satisfied with the way I have been treated.

Great service, helped my daughter with her car while at college and away from home. Worked with me over the phone to get repairs needed. Thank you!

I travel 20 miles to bring my car to have it serviced at McCoy Mills Ford in Fullerton...that's how much confidence I have in their integrity and kind of work they do. Plus, the customer service is incredible!
I've had a wonderful rapport with Danny who is the service advisor I've dealt with...he also gets 5 stars plus!!
As an older woman, taking my car to other dealerships has been very frustrating because I've been treated dishonestly and at times very arrogantly.
I will continue to drive this far to have my 2014 Ford Focus Hatchback serviced and I definitely recommend them to other Ford owners. Thank you Danny and McCoy Ford

Fast, efficient and always do the job right!! If you need servicing on your car, truck or SUV bring it here.

I was skeptical with Terry at first and gave him my no BS talk, but I was glad he was my salesperson because from there we connected and he made my experience easy and less stressful. Terry was a great salesperson with a good, easy going attitude and most importantly doesn't look desperate and pushy for a sale like 90% of all salespeople. In the end I was happy getting a deal for the car I've been wanting. I would recommend him to anyone shopping for a car.

I was searching Ford s website and found my new 2019 F-150. Contacted McCoy Mills via email and consummated the purchase of my new truck. Ron Denos, Fleet Manager, was very responsive and professional and delivered my truck as promised.

McCoy Mills Ford Service department provides true service. I've been taking my car here for service for many, many years and they have always taken great care of my vehicles. They work hard to resolve issues and communicate well. There have been numerous times they have made recommendations that would save me time and money, even at their own expense. Joe, Art, and Jacqueline are the real deal. Can't recommend them highly enough.

Excellent work as always! Vince obtained OEM parts even though insurance estimate didn t call for it

I came here last minute due to having a bad experience with another dealer on beach blvd. These guys were awesome and quick!

My sales person Lorinc was great and patient. Dealership has proven to me in the past that I can trust them as I've previously taken my car in for service. I would definitely recommend dealership!

Came in for my first oil change with these guys and they have been great! I did have to "schedule" my appointment though, thats about the only inconvenience, but its worth it.

Every time I have bought a vehicle at Mccoy and Mills, they are so nice and patience. They always treat you like family. This 2017 f450 was the easiest vehicle I have ever puchased, I would have been in and out in fifteen minutes if it wasn't for my thousand questions on my new truck. The employees (family ) at Mccoy and Mills helped me understand and become comfortable with this beast of a truck. I couldn't be happier.

Nice place, friendly people. Paul did a great job of showing me a truck and was very knowledgeable about the features.

This is the second time purchasing a car from here. Great experience. They worked with me so well to get me into a car that I desperately needed

We purchased our 2014 Escape from McCoy Mills and always have a great service experience with them at every visit. Jacquelynn our service advisor is always great to work with. Love having a neighborhood dealership that cares about their customers.

Great Professional Service they accepted my incentives from work and it all worked out great. low payments and I can pay it off within 2 years easily
Mustang GT 2017
I recommend this dealer to anyone looking to buy a ford.

Consistently timely excellent service & treat you like family. The people are
outstanding & have the out most expertise in their industry. Have been
using to this dealer for 25+ years and have been extremely satisfied.

Good experience, got the car I wanted and no pressure. Thx McCoy Mills

6 months ago I bought my preowned Ranger from McCoy Mills Ford and they were great to work with. I have loved the vehicle so far and just had it serviced through them at no cost because it was the first one and once again everything was smooth and easy. Thanks McCoy Mills Ford.

Very pleased with the customer service and diagnosing of my vehicles problem. Cheap fix where as they could have said something otherwise...

Arthur and the Service Team at McCoy Mills Ford are Super!
Polite, punctual and professional, what more could you ask for? Oh, your right, the prices are fair....Thanks.

The fleet manager was awesome and took great care of me and ensured I got the best price and discount, he found my car and had it brought over as well as held to quoted price even when other ad ons were added that he did not know about. Much integrity here!

Danny was the best! After going to Central Ford in Downey and having a really bad experience, I came out to Orange County and was saved by Danny, hes the definition of "not all heroes wear capes" He had my work van diagnostics and repair done within 2 weeks just as promised. Great guy, great location, highly recommend! (-:

The best Ford Dealership in Southern California.

There is a reason why the staffing at Mc-Coy Mills Ford has been with the company 20-30 years, this includes mechanic - technicians, service department managers, service writer, parts professionals, etc.

That is the same reason why I have been a repeat customer for 20 years because of the high level of customer satisfaction and quality workmanship pride that goes into every customers vehicle or vehicle sale

Also the only two new vehicles I have purchased owned in my lifetime were bought onsite at Mc-Coy Mills Ford in Fullerton California.

Mc-Coy Mills Ford does not treat you like an ordinary person they treat you like a Family member and they really do care about their customers !

My gratitude goes out to the Team at Mc-Coy Mills Ford !

Excellent service. Best Ford Dealer in USA. Thank you Tim and Vince. We drove all the way from Huntington Beach to work with these guys. They were so efficient and honest. We ll be back to buy another one! Anna & Craig

I recently purchased a previously owned Ford Fusion at McCoy Mills and couldn't be happier with my experience. Ron Denos helped me every step of the way providing valuable information and experience without making me feel pressured or pushed in anyway. I was confident with my decision and felt that I was treated especially well by everyone I encountered there. Ron, Jase Kaefer and Mike White were all a pleasure to deal with.

The repairs were done much quicker than expected, and the cost was much, much less than expected. I will continue you bring my Mustang to McCoy Mills Ford

Stephanie in the service department. She is so very helpful. I can't say enough. She is great at her job.
Hope whoever reads this gets her help!

All the hard work the McCoy Mills people do from being friendly, fast service , etc. and the good deal on tire rotation ---- [ oil service], all wiped out by the old oil that dripped off from the bottom of my truck onto my clean garage floor.

Nice service writers, Danny- very persistant and Art who is very charming in his way, both have taken care of me and have been a pleasure. The cashiers have been kind of slow, but then again it seems like the 3 times i was there, the person in front of me was having issues and holding the line up. It's my favorite ford dealer around, the best, most prompt, accurate, organized for dealer in North Orange County, as far as the service department.

Jim Bright is a really good guy, worked hard to get me what I wanted, laid back, no pressure. Ill keep buying cars from McCoy !

Jim was great to work with. He was an overall nice guy and seemed to care about our experience and helping us get the car we wanted for the price we could afford.

Easy to deal with answered my questions promptly very hospitable dealership

I went to get a new Battery and Danny immediately came right out and greeted me with a smile and was very polite and I could really tell I was in good hands because I got the vibe that McCoy Mills really cares about their customers. I expressed my concerns and his team really made me feel like a priority and solved all my problems in very timely manner and were transparent the whole way thru. They didn't try to up sale me or anything. They could of but he said "Steve you don't need to do that right now but just make sure you take care of it before your next 10,000 miles. I was floored. Thank you so much McCoy Mills Ford for letting me know there are still honest business models still in place when it comes to car repair. I'm willing to bet the sales and body shop are ran the exact same way.

Good service shuttle service to and from your house or work

The day before I was to drive out to the river, the battery in my truck went dead. They sent a service technician out to my location to try to give me a jump. When that didn't work, the guy went back to the shop, picked up a new one and came back to install it. Thanks for the extra effort.

Great service, always kept us up to speed on progress. Met delivery promises.

Drove in and the Service Rep. Amber took care of my issue right away. Let me know the time frame, and said she'd get back to me once she got word about what the vehicle needed. She did, and the issue was repaired perfectly. I've been to McCoy Mills before, and I'll go again when it's time for more service.

Took one of my service vans to McCoy Mills Ford due to a problem with the transmission. It's under warranty, so it wasn't going to cost me anything. But I know that usually when a dealership is doing a warranty repair it can be last on their list. Not the case at McCoy Mills. They diagnosed the problem, ordered a new transmission, and had my service van up and ready in a week. Great service!

Best auto dealership I've ever worked with. Bought a car there and get my service there. Very proactive team. Highly recommend.

Keep coming back, great staff in both service and sales. I live 2 1/2 hours away and make it a point to come here for service or if I need to buy a new vehicle.

Based on past experience, I expect to be treated honestly and fairly at their service department. And, the job is done right.

Coach and Tim Mccan are great guys. They were straight shooters and easy to do business with.

The service team were friendly and respectful. I was treated the way one should expect. The team listened and were concerned and made sure the car was serviced properly. I recommend McCoy Mills. I will return, hopefully next time just for a regular service. Thank you McoyMills for making this a happy result

The staff at McCoy Mills has always been excellent, However, I bought my 2014 Focus new and it now only has a little over 11,000 miles on it, the automatic transmission does not operate correctly. I've had it in for service
3 times to be corrected, but the dealership can't fix a design problem from
the factory. I understand from the dealer that I'm not the only one with this
same transmission/clutch problem. I don't trust the car to drive very far in it.
Seems Ford won't address the transmission/clutch problem, I wouldn't recommend the Focus to anyone because of it.

The drop off want smooth, my service Advisor Stephanie Hugo was very professional and polite. When I asked for a car wash she wrote it on the ticket and I was on my way. I was due for an oil change and tire rotation. Got a call back about 2 hrs. Later and Stephanie said vehicle is getting washed and will be ready by the time i get there. They called me at 9am i didn't pick it up till noon, and the car wash never happened, wish technicians would read all the notes.

Amazing dealership exceptional sales dept, professional, courteous, easy to walk in get a great deal and be on your way ,service dept is great every one is friendly, overall the best dealership in the area definitely go there for all of your vehicle needs

Excellent service and great customer service. They also have shuttle service to take you back home, if you don't want to wait.

They made buying a car from them an easy and friendly experience and service dept people are also friendly, professional and helpful

Great family owned dealership with a good service department. No BS. When something should be covered under warranty it os.

Probably the best place around. These people are honest and thorough and easy to work with. Service writer Art Bravo has made every transaction a breeze without any hassles or games. If I could give this place 10 stars, I would. I would recommend them to anybody.

09/24/18 Another home run for service. Quick and easy with no games. Keep it up, guys!

Great got a lot of answers.. if your ready to buy ask for Tommy

Ron Denos was awesome to work with. Very flexible and accommodating. He walked me though the whole leasing process and I felt very comfortable with his recommendations. I d recommend anyone to purchase or lease a vehicle from McCoy Mills!

THIS MORNING I GOT THERE JUST AS THEY OPENED THE GATE FOR US TO GET IN AND I WAS WELCOMED AND THEY GOT THE INFO FROM ME AND SAID THEY WOULD LET ME KNOW WHEN IT WAS READY AND IN ABOUT 45 MINUTES THE SERVICE WRITER CAME AND GOT ME .
MY EXPLORER WAE READY FOR ME ..

THANK YOU SO VERY MUCH.

Had my f150 that I bought here for 2 1/2 years. Been coming here for service since I got it. The culture here is so nice compared to other dealers. They tell you options, not demands. No pressure sales tactics and same with service. They tell what's coming due and what to keep an eye on. Love coming here

It has been a pleasure to deal with the staff at McCoy Mills Ford. the salesmen were very helpful on the multiple times we visited to buy a vehicle. We got a great deal and a great car. I definitely recommend this dealership.

Excellent service, they were willing to work with me to get me exactly what I wanted. Great friendly and professional staff Daniel, Ron, and Cesar all treated us amazing, my family only buys from McCoy for a reason. They go the extra mile to really make sure you are happy and the customer service for me is what made all the difference.

Literally every experience I ve had at McCoy Mills Ford has been fantastic. We bought our Explorer here and have had several oil changes (even body work after an accident). Every single trip here has been top notch customer service...from everyone you interact with. I absolutely cannot speak highly enough of this place. Highly highly recommend!

Very happy and satisfied. Employees very helpful great customer service 100% . Thank you all. Keep up the great service and works ya doing. God bless.

Easiest place to purchase a vehicle. This is my 3rd purchase from McCoy Mills Ford. Pressure free purchase.

I purchased my Mustang here last December and I couldn't be happier. I ordered my car because they couldn't find one that was equipped the way I wanted it. Ordering was no problem. I felt I was treated fairly and got a decent trade-in on my (then) current car. My sales rep was Eric. He is a good guy and will treat you fairly. I just had my car in for its first service. The car was ready when promised and no fingerprints from the mechanics. This is my first experience at this dealership and I would definitely recommend them for a purchase or service. It was nice to do business with a dealership that isn't part of a conglomerate of dealerships.

Great service department. only wish gave Angels tickets to all that come in for service, that would be nice!

Very kind worked with me over the phone. Gave great details about what is available over the phone. Very Friendly. Once I was at their location they were very knowledgeable about the features and was able to guide me to my needs. Gave me a great price and didn't have to spend all day there. Eric White was terrific to deal with.

The staff is patient and patient, giving customers peace of mind and safety.

I've been going there 11 years I leave my vehicle there for 24 hours and still can't get anything done also too expensive!

Arthur was the bomb! He got me in and out in no time. Appreciate you brother.

The service team is courteous and helpful(Arthur is very helpful and has always treated me great), but the operations and flow of the dealership service make the customer experience terrible.

First, they overbook appointments constantly and the service team has no idea if you have an appointment or not. The service team has to check everyone in (other dealers have a person doing this as their sole job which is nice) and so you can have an appointment, show up on time but not be greeted or start your service for 20-30 minutes because the service team is impacted. And the service team never has the notes I gave when I made the appointment.

Second, they only keep one porter on the weekends - their busiest time. Once you have paid for your car service, you can be waiting for 30-45 minutes while the porter is driving the shuttle/washing cars before you get your car. With how busy they are, or at least claim to be, I cannot believe they can only afford one porter on the weekends. You have to beg to get your car washed, I know that is complimentary but for the prices you pay to get your car serviced it should be a standard.

Third and the only complaint I have about the actual service team, is that no one ever goes over my service with me after it is finished. They call and tell you it is ready and they will answer questions for you over the phone there, but you better have exact questions locked and ready. When you go to pick up/pay for your car, you are sent to the cashier immediately. You can wait for your service personnel to free up and speak with you, but again, they are always heavily impacted.

My point is, to make the customer experience better they should expand the service team a little and figure out the appointments so customers who make an appointment get first priority (the whole reason I make an appointment). At the very least, hire a person to check-in cars so the service team can focus a little more on the customers.

If the dealership was not so close to my house I would find another service option. Sadly, they are better than Ken Grody and therefore the option I choose to get my car serviced.

By far, the Best car buying experience I ve ever had! Eric White was very helpful every step of the way. I highly recommend McCoy Mills forward.

After a very trafficy morning, I arrived a little late for my appointment to have my truck serviced. I was met by staff who said, "No worries. We got this handled. Just go inside and relax. We'll call you when it's ready." What a relief McCoy Mills is always ready to provide great service! The job took half the expected time, and everyone was helpful. My phone battery had died, & another office person helped me locate a local business to charge my phone. Beyond the call of duty....just friendly, helpful people!!!

I had a great experience at McCoy Mills Ford. They were able to get my recall needs met and oil change all in one quick appointment.

Thanks to Jose + Steve at the parts department. Called in for a question o a part, and was happy to help. Thanks!

Went for a Oil Change on a Saturday all in service side looked like they were having a bad day. Just keeped saying you need to fix this. No have a good day so forth.