Review of Total Gas & Power Nederland | Very dissatisfied. Poor service and shear culture....

3 years ago

Very dissatisfied. Poor service and shear culture....

Very dissatisfied. Poor service and shear culture. Try to arrange something for 4 months but do not get any contact. Try to arrange a payment arrangement, you simply do not respond to it, but reminders will continue. Undisputed company I hope they will soon be bankrupt.

* Update 1; *
Answer to answer from total: So I just have to bring my complaint in writing for the 36th time? What are you going to do differently now than the other times? Reacting would be nice ...

Thanks for the automated reply Anthony, it is only time that you are going to do something instead of just promise.

* Update 2; 13-09-2018 *

Even the registered letter is not responded to. In the meantime, I have blocked their authorization (which they no longer had because I indicated that they were not allowed to use them by registered mail) with the bank. A bad thing.

* Update 3; 14-9-2018 *

Apparently the reviews are read in contrast to the contact forms, registered letters and e-mails. Called today by Total following my review update, with which they again show that letters can not be read. In my registered letter I have been very clear; I wish no more telephone contact with me. There can be contacted by mail or mail but not by phone anymore, then there are still empty agreements made afterwards that are not fulfilled because there is nothing black in white.

Very sorry the rubble they have here. For me there is only one solution and that is dissolution of the contract, my trust in Total GP Netherlands BV is completely finished!

* Update 4; 18-09-2018 *

Today the phone number of Total is blocked because they keep stalking and harassing me. From one extreme, to the other extreme ....

As they could have read in my registered letter, I only wish to be reached in writing, apparently this is quite a task for Mr. Campbell to write a letter or mail that also holds up legally, instead of a telephone conversation with undoubtedly again all kinds of empty promises. feed.