3 years ago
This company is pricier than others, but I went wi...
This company is pricier than others, but I went with it because the items looked good and were shown to be in stock, shipping within days. This review reflects two distinct experiences with the company: 1. shipping time (which was delayed) and 2. product satisfaction (very high so far).
1. Regarding shipping: The product was listed as in stock, and my credit card was charged for the full order right away. However, in spite of confirmation that the items were in the warehouse, the product arrived via split delivery over the course of about three weeks. Customer service was always friendly, though they couldn't provide any more accurate information about shipping time. Not terrible, in hindsight, but longer than I had hoped, and without the company being able to provide clear schedule updates. In fairness, Covid demand may be driving demand that overwhelmed the warehouse. Note: the desk feet shipped separately than the main desk frame. I could not use the product even after the first shipment had arrived, since the feet (as well as several accessories) were missing.
2. On a more positive note, I am very pleased with the product so far. Though I was slower to assemble the desk than the worker in the video (a few hours rather than several minutes), the instructions are thoughtful and clear. These instructions even foresaw how my accessories might alter the trajectory of assembly. The fasteners had been placed in labeled pouches for easy reference, and most placement holes had been pre-drilled by the manufacturer. I'm an architect, and I can appreciate how well these instructions have been vetted. The product itself (for me, a white laminate, 24-inch deep desk with slim steel drawer, translucent acoustic panel and under-desk modesty / cable management panel) seems solidly constructed and aesthetically pleasing. The sit/stand operating mechanism works smoothly, without wobble. High-to-low range is wide and therefore flexible. Acoustic panel hardware is sturdy. Finishes are durable and lines are clean. Core package cable management works well (I did not end up using the upgraded cable management I had purchased, since it was black and my desk is white. In restrospect, not sure I needed this upgrade anyway.) Finally, I mistakenly bought a desk extension (12-inch bolt-on surface) but discovered it fits only a 30-inch deep desk. Human Solution & UpLift has indicated I can return this item without shipping fees, though the error in ordering was mine. I am impressed with Human Solution & UpLift's quality and aesthetic and would purchase again from this company.