Kirby Mason

Review of The Human Solution

I picked out a desk chair on their website then we...

I picked out a desk chair on their website then went in to buy it. However, the sales guy would NOT sell me the chair unless I gave him my email address, which I did not want to do. He insisted it was necessary and offered several excuses that all amounted to simple, bold-faced lies. First, he said they were an e-commerce business as we stood face to face in the brick and mortar store location. As that clearly made no sense, he went on to say they needed my email address to send the receipt. I asked if they could just give me a paper receipt, and he completely ignored my question, which is completely insulting for a grown-up to do. It belies a serious deficit in business ethics. So then he said that their system couldn't process the order without an email address being entered, as if the company was powerless to control their own sales software system. Essentially, he was arguing that they were compelled to collect email addresses because they chose to. So I said he could enter whatever email he wanted, to which he said it had to be my real email because it would register the sale, presumably for warranty purposes, in case there was a problem later. At this point, I had had far too much corporate BS, so I just left without buying the chair, which is a shame because it was a nice chair.