Great fun for the kids, high level of Chlorine in ...
Great fun for the kids, high level of Chlorine in the pool. Friendly staff. Room was clean and comfortable.
Great fun for the kids, high level of Chlorine in the pool. Friendly staff. Room was clean and comfortable.
Lots of stuff to do for kids water park,fun zone,hotel rooms big,clean,friendly cleaning staff parking
Terrible service! Misleading and dishonest!
Booked through GROUPON 2 days ago and yesterday was denied access to the water park.
Apparantely, they don't accept Groupon tickets, despite the fact that it states on the tickets that they're valid on any day. Americana stuff said we will be able to use in the future, but they don't know when. However, only if we book a room, we can use the water park!!!
Left multiple messages for the manager who never called back.
Very dishonest and disheartening for the kids. Why sell water park tickets which cannot be redeemed.
Also, capacity of ppl in the park is 100, so be prepared to wait in long lines to get into the water park
Great stay.. Kids had lots of fun in the pool.. Waves and water slides and splash structures.. A place fir the really little ones too. Staff was friendly.
Lost a star for not having enough staff working the counter at the arcade/pool (one poor girl running back and forth trying to do everything made for a long wait for towels)
Also the arcade was a bit mediocre.. Many broken games.. Tiny and crowded..
Still worth the stay and the price is reasonable compared to similar attractions.
Booked using an online site. We were given a price but when we checked in the reception desk gave us a different amount and told us that we would not be charged more than that. What a SURPRISE When you are charged almost $600 more than that. Parking is not free, you would think that for the price of the room, Parking would be included. They slide the bill under your door during the night while you are sleeping. Check in was horribly long 30 minute wait. The WIFI signal is non existent, we had to be on the balcony in order to get a signal. I do not recommend this place and I will certainly never stay there again.
While the hotel and water park was very clean and well kept, I found the hotel beds we're incredibly uncomfortable, and had a horrible sleep. All of my family who stayed there this weekend woke up with sore backs and joint pain.
rooms were nice, hotel and waterpark were really fun
It's simply the best place to vist great service great atmosphere. My six years daughter cant get enough of it.
Loud. Kids running everywhere, way louder than ours, and ours are lunatics. So much chlorine in the pool it burned our youngest daughter. Pool also bleached their bathing suits. When I mentioned it at checkout the guy said "
Yeah man, it's chlorine. Of course it's gonna burn!"
love it. the food is realllyy good. love the indoor waterpark. the food is delicious and the rooms are decent.
Great location only 10 minutes from the falls. Nice indoor waterpark.
If I could rate 0 stars I would! Staff was the rudest staff I've ever dealt with in my entire life! Had to complain 3 times that our AC was broke...not just uncomfortable and we were whining..it was BROKE. The maintenance man came in and said I shouldnt ASSUME it works like my home AC and it's a hot weekend. No...i just wanted to to work in general for the money we are paying. So finally at midnight the switch our rooms. Midnight. Also, breakfast buffet....not worth the money even after the $10 off coupon. It was your basic hotel COMPLIMENTARY type buffet minus muffins and pastries. We are checking out a day early due to some unfortunate issues at home and before they even heard the rest of my question (about a possible refund for last night and parking) she shook her head no and said sorry, no refunds. What? You didnt even let me finish!! But really. I know there is a policy, but at least the last days worth if parking here?? Anyway, the falls were amazing and so beautiful. Our trip there was a blast. But I'll pay the college tuition and healthcare in the states....because the locals are not very welcoming at all!! Outta here!
The wave pool was only operational for 1 session in the 6 hours we were there. The deep end if the pool was closed off I believe because the lifeguards could not see to the bottom of the pool so we could only use the part of the pool that was under three feet deep.
honestly i love it and we went December 9 2018 and we went on the water slides that went outside boy it was fun i enjoyed doing the activities personally i liked the coin toss where they threw arcade tokens in the water i got 19 me and a friend noticed a shining thing in the token return thing in the bat man game (i think) and turns out there where 8 tokens stuck in it would go again. the room we had had a separate room with a TV and bath room for the kids witch was good but the ladders for the bunk-beds where a bit close but i don't really care but yeah it would be good to go.
funny story my dad got a alcohol drink at the Boston pizza and my friend thought it was his lemonade yeah we all had a good laugh nothing to do with the hotel but it was funny
Our room had 2 queen beds and was clean. The staff were friendly. The hotel is far from the falls and other attractions. The water park was a good size for our young children. We had a great time.
Good if you're looking for a smaller waterpark. Still had a good time. Decent room but a little older. Not much else to offer. Close to strip but maybe not walking distance. Again, water park was alright. Few baby, toddler, and older slides. Nothing compared to Great Wolf
We stayed in one of the pirates and mermaid rooms. The room itself was great, spacious and very fun for the kids. Our only complaints are the arcade was very loud in our room and wasn't shut off till almost 11pm when we were told it would all be shut down by 10pm. Only other complaint that is not so much the establishments fault was the lack of supervision of kids in the water park. We had one encounter in which a boy around 10 years old kicked two of our kids in the face in the activity pool while trying to get themselves onto the floating toys. This boy did not have any parents in the area of the pool. We were otherwise happy with our stay.
Water park was great for the kids prices for food at restaurant are a little high considering the quality of food. Overall good place for a family day.
Good staff. Average rooms. Average water park. However, overall good
They have an amazing water park with a hot water spa with a jet water massage, body slides and tube slides for kids and adults. The water has waves produced by a machine and it continuously goes on for 15 min. Food is very expensive, so bring your own food. Lockers rooms and washrooms are clean.
I had kids staying at our room for a few hours until their moms come back from the fireworks show. The kids were having fun until this guy from reception called and threatened to evict us unless the kids stop making the noise. Indeed a family resort.
The fact that they surprised us with parking fees of almost $100 was oulawish. The Boston pizza in hotel was awful.
There were no tea bags in my room in morning .I called reception. I was told that I will have to walk down to reception to get a tea bag.!!!
Great place to stay. Super neat and tidy. The water park is fun, but it gets repetitive as it's only the slides and the wave pool. But the hot tub is aaamaaazing. Fun place to be at during the holidays.
Great place to visit. Its a miniature GWL but it is great on it on way. The resort is separate from the Hotel. Meaning you just go to the resort with out staying. If you can find a cheap day pass at Wagjag or somewhere else it a great value. The down side is that volume of the can be greater than expected. Food is not bad but the price is really high. I would suggest bring some snack and plan you meals well. The water park might not be the biggest but it fun enough. The wave is like tsunamis and it last for a long time. Comparing the wave in GWL this resort win on the wave pool category. The worst in the place is the lifeguards. Useless is how i describe it. Why? My 4 year old daughter slipped and fell on her way to the slide for babies the life guard so it and I . The lifeguard did not move an inch. He is closet to me and she got no help from him. My daughter hit her head and nothing. We went to the first aid asked for ice and the guy there just gave the ice. No asking on how she is. So just be warned. Place might be good but dont expect service.
Great place to stay with the family lots of fun not alot of parking
A great indoor water park for families with children under 6. All the slides and activities are age appropriate and it s never crowded. The resort always offers promos during the winters and down season, so you never have to pay full price. Facilities are clean and well maintained and there are enough staff on hand to watch out for any safety issues. Only issue with the resort is the lack of eating options in the area, although there is a decent Vietnamese restaurant down the street. The resort Boston pizza is overpriced and salty while their breakfast at the other in-house restaurant lacks variety and taste.
Decent water park. Not as big as others, but nice slides. Had a great time with the kids.
I love Canada the people are very nice and friendly.
Stayed in the suite with a jacuzzi and fireplace. First, it had a different layout than the layout in the advertised photos, which was fine but I was looking forward to the heart shaped jacuzzi and we only had a plain shaped one. Second, the room came with waterpark passes but the waterpark itself was very small and so packed we did not end up going there. The breakfast buffet had little variety and flavour as well and not worth paying for, but for our room we were given a $30 voucher which doesnt fully pay for two people. The suite was spacious and clean, but i was surprised it didnt come with free bath salts or something similar. Even low budget hotels have those. Another feature of the bathrooms is a red light to give a little more of a romantic vibe when you're in the jacuzzi. You can order Boston pizza to your room but from what I could tell there weren't any options for purchasing alcohol to your room. Overall a good hotel but nothing special despite the cost.
The building is excellent. Rooms were clean and roomy. No complaints about the service. I sadly never got to visit the water park or spa, so I won't comment on those. Location was irrelevant to me, but it's located roughly 15 minutes from the falls, which is great. The one thing which was a bummer was the WiFi was weak, both in signal strength and speed. I would consistently lose connection on my phone. Not taking away a star, as it wasn't crucial to my stay.
The hotel is in a quiet area with parking lot outside. You pay $20 per night for parking and if you're using the waterpark only you get to park free. It is smaller than expected. The pictures looked way bigger than actual size but it is a fun escape especially that it is indoors. There are two cabins that could be rented for day use of the park which is awesome. Customer service is aweful at the check in... But finally after three hosts one was nice and got us our request. Boston pizza was great and is inside the hotel.
Best part is room.. Queen beds.. Clean today renovated room... Friendly staff... Waterpark is smaller compared to other indoor water parks in the area.. Clean and well maintained... Water is not that warm... Kids like to come out after couple of hrs and then go back due to bit cold air... Great location..
Just got back from Americana with my wife and three daughters. We had a blast! Enough for everyone to do, and even though their aren't many waterslides, the ones they have are fast and fun, plus a great wavepool! The rooms were nothing special, but they were comfortable enough to get a good sleep in. We will definitely be going back!
One off the best hotel for family, sometimes they have promotions discount. Beautiful rooms made some for family with kids,
Worst service .... room dump and dirty , we left it and hotel refuse to refund
Water park not clean as they allow people to use it with full cloth on and no shower before entry .. Dirty and vad customer service thats why you find offers on gropoun
I would rate 4 stars if they have better customer services. We visited in Aug to celebrate my kid's bday, paid about $400 for two nights there, it wasn't too busy. Lot of facilities are quite old but my kids still have fun there. Will go to GWL next time in low season for better value and services.
We attended a conference there. Service excellent. It was a women's conference for 3days 2 nights. Break fast was good. The formal Banquet was well executed. Decorations set up of the grand ballroom was great! Only except dinner was buffet style would have preferred a sit down dinner.
Super water park but horrible lunch, tv room does not work well, never been able to have wi-fi and change room 2 times.
Absolutely loved it, had a great time and the girl who served us at the concession was excellent very friendly and helpful
Staff very friendly. Rooms renovated and practical. Contemporary design in a usually filled motel town.
the time i had there was fun, though the rooms and water could be more sanitary.
My kids loved the water park. They have a section for every age group. All around good bang for your buck.
I like my stay there. The place is quite clean. The water park is not as big as Great Wolf Lodge, but we like it here more, because it is more suitable for young kids and toddlers. They have a tot area just for that. The price is reasonable, whereas Great Wolf Lodge can be quite expensive. This resort is also just right next to FreshCo, within walking distance, it is very convenient. Further down the street, it has other restaurants. One drawback is that parking seems not to be enough, and it takes time to find a spot if you check in late.
We have been back several times!!!!! Very fun for all ages and you are able to sit relax and watch your family enjoy the waterpark on everything from tables & chairs while having something to eat & drink! Very clean has a restaurant, spa and arcades you really don't need to leave but is minutes from the falls
We recently held our corporate holiday party in the grande ballroom. If I am reviewing for this alone, it would be a 5 star review. The planning, the food, the servers and bartenders, was all above par. Unfortunately the hotel side of the event, (45 rooms booked) was where this event fell short. Hence the 3 star review. Knowing that there was our large group on top of regular check ins, this should have been accounted for. Some of our group waited in line for 50 minutes just to check in! The room quality was hit or miss. A few of us, had zero issues with our rooms. Unfortunately some rooms were not clean at all. They did bring up to management, as well as posted their own reviews. Water park was ok. The only issue we had was the water was abit cold. Due to location, in order for us to book again, rooms would be booked. Because of the above, it would deter us from booking in the future.
Throughly enjoyed my stay here. Nice comfy rooms, ok dinning and the water park was great.
Great fun for my 5 and 3 year old, Boston pizza will deliver to your room
The room was ok for the price but was nothing special and But there was some things that were not too great. The window curtains were dirty, the coffee maker was not the best, there was also no usb plugs. The room service was bad and was not quick with their tasks and it took 3 calls to get a bed to my room. However, the wifi was great and so was the waterpark. If you dont really care about the quality of the room and care more about the price this hotel is for you.
Fantastic staff that are very accommodating if possible !!! Comfortable rooms.
Great for families with kids 7 and under , water park was clean, staff was friendly and helpful
Prices at the waterpark restaurant was expensive and some items they advertised were discontinued but was still listed as available. Overal we had a great time room wasn't anything special and overal decor was dated but we were there for the kids and water park
We will try falls view next time just to compare but we would come back here again
Though I enjoyed the small size of this waterpark, it does look aged and there is not enough safety rules enforced (for example, like a father and 8 yr old son playing catch in the baby/toddler pool, where small children were practically jumped on when diving for the ball)
The hotel was great and very accommodating. Very clean and up to date. The water park; the changingrooms were disgusting. The smell was bad. I bought a groupon for a ticket for 2 days at the water park, the woman at the surf shop, that was obviously annoyed to be there, refused to honor it for that saying it was for two people on the same day. She said that was how the groupon worked. There was nothing stated on the paper regarding that, and it was not how I or my husband read it. It was a huge disappointment. My children did have fun, the water was warm and there were a lot of lifeguards doing their jobs well. The chlorine level is very high for obvious reason, after 2 hrs everyones eyes were burning, but it was expected ( better than illness). The watwr park.is small, not worth the full price of admission, but with a groupon that is honored it is. We got a steal on the hotel/waterpark groupon as I think the hotel itself was worth the price. Goos customer service at the waterpark would have made my trip more enjoyable. I was later told that it depends who is manning the surfshop as to whether they will accommodate groupons correctly.
Can not say enough about how terrible this hotel ! Dingy stinky and run down
OMG this place is DISGUSTING! The price is cheap and you get what you pay for. Half of the games in the arcade didn't work. Wave pool was as expected. Rooms look exactly how they smell, awful! You may need to run a few STD tests when you leave... that's if u make it out alive As if things couldn't get worse, room neighbours were obnoxious, loud and completely inconsiderate Americans. Toddler having a meltdown (I had sympathy coz I could relate) older brothers fighting over a game, when the kids finally went to bed around 2:30am, mom & daddy had TV on maximum volume until about 5am.
Dated rooms, could sleep because of people screeming and yelling in the hallway untill 2am after several complaints about this nothing happened. water park was okay. wouldn't recommend or go back. sticking to great wolf lodge from now on
Smaller indoor water park ok but gets boring pretty fast
Waterpark was good. Services were good. However it seemed very cramped for changing .
AMERICANA is a fun and affordable place for a getaway with the kids. The rooms are really big and pretty clean. There is a supermarket right next door too which is convenient if you need milk or extra snacks for the kids. Be warned however that the chlorine levels in the water park are really high. If you or your kids are particularly sensitive this could be an issue. Also the beds feel like theyve been jumped on by an army of children...which they probably have been....no real surprise there. You may want to bring your own pillows from home. You'll still have fun.
If you're looking for a one night only then I guess this place might be it. It's pretty much motel quality and the staff was pretty rude. In 48 hours I only got one smile from one specific staff member. The water park staff didn't seem to care about anyone's safety. You know how they're supposed to look at you to make sure you're sare? Well not at this place because they didn't even bother to turn their heads. The hotel room was small and not housekeeping tip worth. Anyway, Boston Pizza was really the only nice thing there. The restaurant was clean and comfortable.
Great place only problem the last 2times I've gone the grandsons eyes hurt, way to much chlorine!!
Dated decor, but a nice place to take kids. Indoor water park is smaller than others in the area but still a good size. An attached Boston Pizza provides meal options.
Very family friendly. The water park was great for my familys 3 kids age range between 3 to the 5!
Awesome place for kids. And judy made our trip amazing she deserves a raise!
We were there on Family day and it was an hour and a half wait to get into the Waterpark. It isn't the resorts fault, but it wasn't a good experience.
Nice staff helpful, comfortable rooms to rest , convenient location to get Wego bus to go to the falls . Water park and arcade is nice and clean. Kids will love it . You can use it after checkout too. Which is good .
Had a good time.