Impossible to speak to anyone. Passed over everyti...

Impossible to speak to anyone. Passed over everytime! On hold for ages! Basic customer service. Do they know how to send a receipt to a email? Do they heck! Even when you ask 5 times! Still nothing! When you arrange a day to visit,they don't turn up and come up with a poor excuse, "can i come tomorrow"?! not just the once this has happened twice!! They tell you they charge after both visits but no instead they charge you a day after the first visit because the second visit is 2 weeks after!