Karen Laycock Review of The Able Group
Keep away from this company. Absolute disgrace. I ...
Keep away from this company. Absolute disgrace. I rang and booked an engineer to deal with a pest issue. I was told someone was available and would attend between 1-3pm. I was told I would receive an email but this has not yet materialised. I gave my card details as they asked for these to arrange the call out. In the afternoon I received a call to say that engineer could not make it. I was told another would be visiting but would this would be between 3-6pm. At 5pm I received another call. This was from the engineer who said he was 1hour away. He asked if I wanted to cancel. I said i certainly did not and that we had waited all pm. My son had cancelled two appointments. He said he would be over by 6-630pm. At 715pm I rang Able and asked where the engineer was. I was informed that the engineer had rung in and said we had cancelled! I was told by a very nice lady who answered the phone that she would find another engineer for tomorrow. At 10pm I rang back. She apologised and said that none of the engineers had got back to her. A whole day wasted when we could have tried a more reliable company. Pity I didn t read the reviews first!!! Clearly this company are reliant on contractors and whether they choose to accept the work. When asked if I wanted to cancel this was a resounding YES!! EXCEPTIONALLY UNRELIABLE!! By the way I only gave 1 star because, unfortunately, you can t give a lower rating.
Comments: