Booked an appointment to be called 45 minster afte...

Booked an appointment to be called 45 minster after they were due to turn up to tell us they weren't. Shocking customer service and surely if you have an appointment booked they should turn up. The excuse given was they were fully booked. Why take the appointment the day before if you can not attend. Wanted us to wait till Monday which just isn't good enough. If we make an appointment that's what we expect to happen. If the plumber turned up and we weren't in then they would charge us but apparently they can do what they like. Disgusting and will never use again.