Firstly, the reason I used this company is because...

Firstly, the reason I used this company is because they boast a 'no call out charge'.

I arranged for a plumber to come to sort an issue which I thought was a blocked drain. He came to review what I thought was a smell caused by a drainage issue but identified by a visual inspection that it was not a blocked drain. While the guy was here, I asked to check the sink to identify if the smell issue was coming from there, he cleared the trap but said it would not cause the smells. I also noted that the smell was coming from under the stairs where he went and inspected an area under some floor boards which revealed there was a lot of leaking/puddles of water but that was it.

I was promised I would be sent through some photos/a report which was never sent, I just called for a second time to chase and was told that I got my recommendation which was ''to get a CCTV drainage survey'' written on a piece of paper handed to me at the time before the plumber left. I explained to the lady on the phone that I had not really received anything in the way of a service except maybe the trap being cleared out (Which I have done myself in the past ). There are no drain pipes running under the house, it is just heating and water pipe work and there is no pressure loss in the heating so it is evidently a water pipe leak and nothing to do with drainage so the recommendation isn't even suitable??

I mentioned to the lady from customer service on the phone when I called to chase the report / photographs about the fee as I had not really received anything for the payment - which was swiftly taken the minute the plumber left might I add from my card I used to confirm booking!


Do not use unless maybe you know exactly what the issue is and can prescribe exactly to them what you need to be done and obtain a fixed fee in advance, otherwise you will be taken advantage of.