Terrible experience, corrected the issue by causin...

Terrible experience, corrected the issue by causing another issue ( a leak!) then when we called back to say what was now happening, they said they would charge us for the engineer to come back out! To be clear - your below response is laughable! He did not test the bathtub to know if there was a leak, I even asked him if it was all good and no leaks and he said NO leaks, guess i should of recorded that for proof! As soon as he leaves a leak appears when we tried to use and NO the plunger did not cause this as YOUR engineer also broke our plug by hoovering out the area (which the leak now comes from) I called right afterwards and your engineer was coming back until he said it couldn't possibly be from something he did and then you offered to have that same guy come out to assess if it was his damage doing to figure out if he would charge us again. Hmmmmm, I really wonder who would trust that dodgy process. You were Rude, negative and condescending when we called customer service when trying to deal with this. Not looking for any other responses back, we would not be using your services again, just wanted to add this to your other negative reviews so others are aware of what to expect. I suggest everyone avoid at all costs or it'll definitely cost you!